HT201272 I pre-ordered a movie that is showing on my apple tv but not on my computer, why
I pre-ordered Thor: The Dark World and when it was available I watched it on my apple tv. I go to watch it on my macbook and it does not show in my movies section. Please help. Thank you!
Got it!
Similar Messages
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I purchased an album on itunes and everything was fine. Then when I reconnected my ipod and it did some autosync (which I have it set up to do manual sync) it added every single song a second time, but apparently they are some sort of internet file, that will only play when I have internet connection. These files won't show up through my computer at all and I can't figure out a way to delete them directly from my ipod either. It's incredibly annoying as when I try to listen the album it plays through two songs, then automatically quits playing when it gets to these phantom files...
This is not an itunes question at all.
Try posting in a more appropriate forum. -
When trying to log on to I-Cloud with my Apple Id, I keep getting the message that this is a valid Apple Id but not an I-cloud account???How do I link my I-Tunes Apple Id with I-Cloud?
You are logging in iCloud for the first time. In this case, first you need to log in iCloud on an iPhone, iPad, iPod touch or Mac. See > http://www.apple.com/icloud/setup
If you have not got a device to set iCloud up, you cannot use it. You can only use iCloud on your PC if you have got an Apple device -
when I try to access the answer is that mine is a valid Apple ID but not valid for iCloud also if I've obtained confirmation by mail of my account
To use iCloud, you must first set it up on an iOS device or a Mac.
Creating an iCloud account FAQ:
http://support.apple.com/kb/HT4436 -
HT201272 I pre-Orderd a album that just came out today and it is not on my device
I pre Orderd a new album and it's not on my music list and when I go to iTunes it says perchased but it's still not downloaded , what do I do ??
Pre ordered means it's not available to download immediately. You will be contacted by Apple via email when the album can be downloaded.
Help here > iTunes Store: About Pre-orders -
Pre ordered a movie and when it downloaded it was in french not english
when i purchased a movie in english . It downloaded in french. how can i get my ordered english version
What country's iTunes Store are you using?
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Not sure what is going on here. I pre-ordered an album. One of the songs was available for instant download so I have that in my library now. I received an email saying that the rest of the album is available for download. When I go into my purchased songs as instructed, it only shows 2 other songs from that album. Not sure what I need to do.
Hi libby2350,
Welcome to the Support Communities!
Depending on your settings, the songs may already have been downloaded to your iTunes library.
The article below will explain how the Pre-orders process works.
If you still cannot find this music on your computer, the iTunes Store Support team will be happy to help you with your order.
iTunes Store: About Pre-orders
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloadsto begin downloading your pre-order.
I hope this information helps ...
Have a great day!
- Judy -
How to cancel pre order purchase movie rental on itunes
how to cancel pre order purchase movie rental on itunes that i have already een charged for i wont press the download botton
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
All purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I pre ordered a movie on iPad but I don't know how to download it?
I pre-ordered a movie on iTunes and when It came out I got an email with a link saying to download it but when I click on it it just goes to iTunes I don't know what to do from there help me please?.
Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling -
Why should i pre-order a movie?
What are the reasons behind pre-ordering a movie rather than waiting for its release? If you pre-order, does the movie automatically download into your iTunes library upon release?
I have no idea why you would do this.
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I pre-ordered a movie for my ipad2 and the money was deducted from my iTunes account. I can't find the movie. It does not show under "purchases" nor
the video app.How to move rented itunes movie from Imac to Ipad? - https://discussions.apple.com/message/17113392
iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod - http://support.apple.com/kb/TS1497 - incompatible format for devices. -
My daughter purchased a movie that I approved (Family Sharing), however, it is not showing up in my iTunes account so that we all may watch it on TV?
As you connect your ipod to iTunes, an option in the upper right of the screen will appear. When you click this, it will show the different menu for your ipod.
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I have an external hard drive which has my i-photo on it & some movies from i-movie that I have on disk now. But for some reason my ehd has a caution symbol on it & I can't move my event to free up space on my hd so that I can export i-movie events. Help!
Usually the caution symbol means that it's formatted as a PC compatible format like NTFS or most likely FAT32. For iMovie to use it the ehd must be formatted Mac OS Extended. Then iMovie will show it without the caution symbol and you can drag/drop open any Event/Project from that hard drive.
To find out if it's formatted as PC:
Go to the desktop, holding down the Control key click on that ehd and in the pop-menu choose 'Get Info'
Under Format: It will say whether or not it's Mac OS Extended (Journaled). The only way to undo a PC formatted ehd would be to copy everything off of it first, Erase/Format the drive using Disk Utility in the Applications>Utilities folder on your Mac, choosing the Mac OS Extended (Journaled) format in the pull-down menu there. -
My iPad says when i try to download a movie that i don't have enough memory, but when I check I have plenty for the movie and more. What can I do? Also, I can't completely sync to iTunes, when i try it waits at waiting for items to copy forever.
Delete some stuff to make room on the device.
iCloud is not local storage and has nothing to do with your situation.
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