HT201272 I previously purchased the serina rider album "harmony" the song "circle of the sun" would not download, kept getting hung up. I cancelled the download, however when I tried to re download I was charged for it. I want my $ back.

I downloaded the entire album specifically for this song. It kept getting hung up and hang up and on up until finally I stopped the download. I want to go redownload it, however it did not have the little download cloud to show that I had purchased it. I did download it though thinking maybe it was a mistake, they charged me another $1.29. I want my money back. How do I do this?

What you can redownload will show in the Purchased tab in the iTunes and App Store apps on your iPad, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes.
You can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I am able to download all the album I bought from itune store. The album contains 13 songs but 4 of them would not load up into my ipod. How can I fix that?

I am not able to download all the album I bought from itune store. The album contains 13 songs but 4 of them would not load up into my ipod. An error code will pop up notified me that "my Ipod cannot convert some of the file" How can I fix that?

Hi there mayway3000,
You may find the troubleshooting steps in the article below helpful.
iPod does not play content purchased from the iTunes Store
http://support.apple.com/kb/TS1510
-Griff W.

I just downloaded an iphoto update and when I tried to share my photos was asked for email and password. I must have typed in the info wrong because I keep getting an error message. I don't see how to change the info to the correct mistake..

I just downloaded an iphoto update and when I tried to share my photos was asked for email and password. I must have typed in the info wrong because I keep getting an error message. I don't see how to change the info to the correct mistake..

I too added 2nd apple ID when I tried to get Free app from apple store just to get to NONE on the credit card needed. It said it sent confirmation email to my new apple ID email that I have to confirm. Problem is I can not get to the new apple ID email account. On my ipad it logs into my original email account and I see no where to log into another email account. If I go to my laptop, the new apple ID I created does not let me log into email where apple said it was sent to. It did not send to back up email account either.
Can I log into 2 email accounts on my ipad where it says mail at bottom?
Can I have 2 apple ids?
If I created a 2nd apple id to get to NONE on credit card needed, can't I log into it also on another laptop in gmail?
(won't let me)
If I used my original apple id I created when I got my new ipad, it will not let me get free app without credit card, there is no where it says NONE needed. I am too new to apple to start with credit cards etc until I get use to it.

HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.

I downloaded a song from the I-tunes store and was charged for it. It isn't on my playlist now. Something about the playtime ran out or something like that. Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?

You may want to contact Apple directly by phone to report the issue.
http://www.apple.com/contact/
B-rock

HT2105 How do I get my money back from itunes that would not download but were charged to my gift card

I received an itunes gift card for Christmas. I was able to download about 10 songs but there are still 3 remaining that will not download after numerous attempts and I have already been charged for them. What do I need to do at this point? Can the money be refunded?

I am waiting for an answer! This is ridiculous!

HT1476 My iphone dropped dead all of a sudden. I can use it in the afternoon, however when I tried to charge it in the evening but not able to charge it. Please help me.

my iphone (3g) was given by my daughter who used it for 3 years. She did charged it everynight, however, when she gave me this iphone at Christmas, it was working properly and the batery last at least 5 to 6 hours when I used it continueslly. Last Monday, I used it as usal in the afternoon, work fine but when I tried to charge it in the evening, it will not able to be charged as usal. Is it possible to drop dead all of a sudden?
Lucy

What to do if your iPhone will not turn on

HT4098 Could someone please tell me how I can receive a refund for a subscription that I was charged for that I wanted to cancel? How can I speak to a human about this?

I had a subscription to something that was supposed to be cancelable by May 10th. I went to do this and I received an email saying that I had been charged again. If anyone has any advice on how I can get a live human to help me obtain a refund and truly cancel this subscription I would greatly appreciate it.

There is no telehone support for itunes.
Live humans respond to the Contact Us link.
Just because it is not a telephone conversation does not make the people who help you any less human.
Click Support at the top of this page then click the link under Contact Us.

I accidentally subscribed to OK magazine and cannot find out how I can cancel this subscription. When I tried I only ended up being charged twice that month. Can anyone tell me what I should do to unsubscribe .

Can anyone help ? I want to unsubscribe to OK magazine. What do I do?

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

I tried to purchase an album, it said wrong zip code so i fixed that. was charged for the album but it did not download. any help?

I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

HT204266 I downloaded an album. One song would not download because the file was corrupted.

I downloaded an album. One song would not download because the file was corrupted. Tried several more times, but no luck. What should I do next?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthyl .99 fee..I don't know what that is and don't want it. What is it?

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthly .99 fee..I don't know what that is and don't want it. What is it? PayPal cancelled any further payments for this. I was informed I needed to request refund from ITunes. I did that. Why was I charged a .99 recurring fee? I purchased, or thought I did, an app called "Appzilla2" on Jan 10 for .99 cents. Does this mean I must pay .99/monthly to use it? If so, please cancel the appzilla.

We are itunes users just like you. We cannot cancel anything.
Look at your purchase history and see what the charge is for. Contact itunes support if need be.

HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads".
When you go to "Report a problem" next to the item (Great Gatsby) on the email invoice or on the online account - it takes you to online support - if you elect problems with iTune downloads the page NEVER opens... no email contact. Please help

This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

I was charged for a book in the istore but it did not download. The free sample of the book is there but not the complete book.

I was charged for a book that I tried to download to my new iPad, which I guess is the iPad 3. I downloaded the free sample first. Then I tried to buy the complete book, but it did not download. Only the free sample is there. How can I get the full book?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

HT201272 I previously purchased the serina rider album "harmony" the song "circle of the sun" would not download, kept getting hung up. I cancelled the download, however when I tried to re download I was charged for it. I want my $ back.

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