HT201272 I purchased an album and parts of some songs are not there. Tried redownloading and get error -1202. Any idea what this means and how to fix it?

I purchased an album and am missing parts of songs. Tried to re-download, but itune store is giving me error -1202. I also tried to transfer from iphone, but nothing changed. Any ideas on what else I can try?

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

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I just reinstalled iTunes, and it will not open, as it says iTunes library itl. was created from an earlier version. Any idea what this means, and how I can get itunes to open?

I just reinstalled iTunes, and it will not open, as it says iTunes library itl. was created from an earlier version. Any idea what this means, and how I can get itunes to open?

Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

HT1386 purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

Do you have the right boxes checked to sync the music to your iPod?
iTunes: Syncing media content to iOS devices and iPod
Do they play in iTunes on the computer?
Have you successfully synced music form this iTunes library/computer before?

Updating ipod touch to os5.1 got an error message "cannot connect the ipod touch because the pairing record is missing"   don't know what this means or how to fix but am stuck, only option is to answer ok and close the error box. Any ideas?

Updating ipod touch to os5.1 got an error message "cannot connect the ipod touch because the pairing record is missing"   don't know what this means or how to fix but am stuck, only option is to answer ok and close the error box. Any ideas?

#1
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
#1.1 n/a because the errror message overrides it
#2 see #1
#3 iOS: Device not recognized in iTunes for Mac OS X
But could be caused by #1
#4 Covered by previous ones
#5 Obvious jpegs are photos and thus will not sync as videos. Also see:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos
#6 iOS: If you can't back up or restore from a backup in iTunes
First #7 See #6
Second #7 You have so many other problems resolve those first
#8 Resolve other problems first

HT1151 I keep getting an error message when installing new software that says "System extension cannot be used /system/library/extension/IoFireWireWDHID.kext was installed improperly" I have no idea what this means and all of my software seems to install

I keep getting an error message when installing new software that says "System extension cannot be used /system/library/extension/IoFireWireWDHID.kext was installed improperly" I have no idea what this means and all of my software seems to install okay

Hello Valerie Anderson,
I'm Harry from Norton Support team. Please check the information provided in a similar thread here:
https://discussions.apple.com/message/21854775#21854775
Let me know if this helps.
Thanks!
Harry

Trouble uploading to shootproof, keep getting an error that says "internal error, name not unique, color" any idea what this is and how to resolve it?

trouble uploading to shootproof, keep getting an error that says "internal error, name not unique, color" any idea what this is and how to resolve it?

Note that you should be cautious when you get the 'untrusted' error message and that you should never create a permanent exception in cases like this without investigating the cause.
If you have created a permanent exception then best is to remove it in the Server tab in the Certificate Manager.
*Tools > Options > Advanced > Certificates/Encryption: View Certificates

TS3694 When I try to update my ipad to IOS6 I get and error 6 message. Any idea what that means and how to fix it? I tried updating via Itunes and also normal download.

When I try to update my ipad to IOS6 I get and error 6 message. Any idea what that means and how to fix it? I tried updating via Itunes and also normal download.

What model iPad and what version of iOS is it currently running?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Message was edited by: Texas Mac Man

I have a MacBook Pro, Matshita UJ-857E while recording music my drive reported an error: Sense Key=HARDWARE ERROR Sense Code=0x03,0x01 I have no idea what this means, and now my cd burner/player won't work. can someone help me fix this problem?

Please Help me. I am having problems with my MATSHITA UJ-857E DVD-R burner/writer. I burned 4 cd's and then it stopped working.
I can select my songs, and then it asks for a blank disc. It starts preparing to write the disc,then it says,"
The drive reported an error: Sense Key= HARDWARE ERROR Sense Code= 0x09,0x01 TRACKING SERVO FAILURE.
Can anyone give me some advice on how to fix it or what this means because I have no idea what it is talking about or how to begin to fix the problem?

tanyafrombakersfield wrote:
It starts preparing to write the disc,then it says,"
The drive reported an error: Sense Key= HARDWARE ERROR Sense Code= 0x09,0x01 TRACKING SERVO FAILURE.
This is an error reported by the optical drive's firmware. The tracking servo is the servomechanism which guides the laser pickup along the track on the optical disc. The error means that the servo couldn't do its job within the programmed parameters. What it doesn't say is why.
You have to be very precise as to when this error occurs. If it occurs as you wrote, while it "starts preparing to write the disc", and not when it has actually began to burn, then it's likely that the drive has gone bad and needs to be replaced.
There are other possibilities, so you should check them, but they would be more likely if the error occurred after the drive began to write. OrangeMarlin has suggested two options -- try a different brand of CD or DVD, and try cleaning the lens.

My Ipod displays the red-orange circle with an X inside, and the apple support web address. I can't find a reference to this and I haven't seen it before. Any ideas what this means?

The ipod has been working erratically for the last few weeks. Stops playing mid-song, takes forever to load the next song on shuffle mode. Today, stopped playing altogether. When I tried to reset, I got an orange circle with a X in it and the support web addaress. I can't find anything on the support site that references the x'd circle. Any ideas? Is this thing toast?

Hi Crystal Newkirk,
I've come across the following information which may be helpful. If you are seeing the red "X" icon on the display, we will need to restore your iPod from Disk Mode.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Thanks,
Matt M.

I've been going through my system log and i came across this, any ideas what this means?

02/26/14 02:15:38 -processSIGTERM_DA: entry.
02/26/14 02:15:38 -processSIGTERM_DA:     /dev/disk0s2 /
02/26/14 02:15:39 -processSIGTERM_DA:            devfs /dev
02/26/14 02:15:39 -processSIGTERM_DA:       map -hosts /net
02/26/14 02:15:39 -processSIGTERM_DA:    map auto_home /home
02/26/14 02:15:39 -processSIGTERM_DA: processing "disk3".
02/26/14 02:15:40 -processSIGTERM_DA: unmounted "disk3".
02/26/14 02:15:40 -processSIGTERM_DA: ejected "disk3".
02/26/14 02:15:40 -processSIGTERM_DA: processing "disk1".
02/26/14 02:15:40 -processSIGTERM_DA: unmounted "disk1".
02/26/14 02:15:41 -processSIGTERM_DA: ejected "disk1".
02/26/14 02:15:41 -processSIGTERM_DA: terminating.

Simon,
SMON is the system monitor process. Basic function is to cleaup/reset after database (or system) crash. You may want to view the trace files themselves for more.
In general I would be concerned enough to open a TAR w/Oracle to make sure. But, I wouldn't be frantic (assuming the DB is performing OK).
Ken

HT201359 I purchased gems for the game bingo and they are not there however I received my receipt to my email stating its paid for and it says it is gems purchased for the game pet story but they are not there either..how can this be corrected?

I purchased gems for the game bingo but they are not there however I received the bill to my email stating its paid and it shows it was gems purchased for the game pet story but the gems are not there either. How can I correct this problem?

Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

Safari and calendar won't open due to 'calendar persistence plug in' problem. Anyone know what this means and how to resolve it please?

Safari and calendar won't open due to 'calendar persistence plug- in problems'. Does anyone know what this means and how to resolve it please?
mac book pro with Mavericks 10.9.5

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

I am trying to upgrade my hard drive in my mac book pro using the disk utility in an attempt to clone my old hard drive. I can only get so far, just before cloning may start and receive an "error 254" and can go no further. Any idea what this error is?

I am trying to upgrad the hard drive in my mac book pro using the disk utility in an attempt to clone my old hard drive. I can only get so far throughj the process where its about to start cloing when I get a message " error 254". Any idea what that means and how do I get around this issue so I can use my new hard drive? Thanks for your input.
Vince

Connect the HDD to your MBP. Open Disk Utility>Erase and drag the HDD icon inrt the Name field. The format should be Mac OS Extended (Journaled). Click on the Erase button.
Then try the clone process again. You may use Disk Utility>Restore or a third party cloning application such as Carbon Copy Cloner or Super Duper.
Ciao.

TS3140 I tried to order a book on iPhoto but got the following message from apple : the file contains text with drop shadows. As a result, Apple is unable to process your order" Does anyone know what this means and how to fix it? Thanks!!

I tried to order a book on iphoto but got the following message from Apple : "the file contains text with drop shadows. As a result Apple is unable to process your order" Does anyone know what this means and how to fix it? Thanks!!

Hello Katiebell62
Check out the troubleshooting steps to try and resolve your issue with purchasing a book through iPhoto.
iPhoto: Difficulty submitting a book, card, or calendar order
http://support.apple.com/kb/TS2516
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Hi, I'm moving my site from MobileMe to Filezilla and there is apparently a coding error on iWeb that means when I try to get onto my site there's no access online and it says there are too many redirects. Anyone have any idea what this might be?

Hi, I'm moving my site from MobileMe to Filezilla and there is apparently a coding error on iWeb that means when I try to get onto my site there's no access online and it says there are too many redirects. Anyone have any idea what this might be?

Well, firstly Filezilla is not a hosting company but an ftp client that helps you upload your site to your new server. You need to purchase a new hosting account first though.
If you have iWeb 09 then you can publish directly to your new host and you select the publish to ftp option and not MobileMe - MobileMe won't be here after tomorrow.
You can also publish to a local folder if want to and use Filezilla to upload your site to your server.
You don't need re-directs as MobileMe won't be here so you need to cancel and delete your domain name from your MobileMe account and then cancel any domain name forwarding that you have at your domain name registrar - that is what the redirects are about.
Firstly ensure that you have your new hostings account - Filezilla is not a host, rather an ftp client that you use to upload your site.

HT201272 I purchased an album and parts of some songs are not there. Tried redownloading and get error -1202. Any idea what this means and how to fix it?

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