HT201272 I purchased an app I had already purchased hoping it would notify me I had already purchased it. It never prompted me and charged me $30 for an app I already paid $10 for 6 months ago. How do I get my refund?
I downloaded a past purchased app and it charged me for it. How do I get my refund for it? i have a screen shot of it being a previous purchased app on my iphone and I just got the ipad2 and have it linked. Thanks for the help in advance !
This is how you redownload purchases:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Not sure that you can get a refund as you rebought it.
You can click Support at the top of this page, then click Contact Apple Support and ask.
Similar Messages
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HT3702 i was charged 3 times for the same movie how do i get my refund
i was charged 3 times for the same movie.
You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Or (and if the 'report a problem' link doesn't work) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have been dragging my files to a external drive to have a back-up for them and I lost some of my folders. They just went completely missing. I didn't delete them, and it was all stuff that I have worked on in the past month. How do I get them back?
You really should be doing backups with an actual backup application, especially one that will work automatically, and, if your external HD is large enough, back up your entire system. These can automatically back up only what's changed since the previous backup, and some will keep "archive" copies of things you've changed or deleted, also.
Too many things can go wrong, such as your internal HD failing, and you'll have a major project to reinstall everything.
You already have Time Machine, built-in to OSX. You might want to review the Time Machine Tutorial, and perhaps browse Time Machine - Frequently Asked Questions.
#27 in the second link mentions some alternatives, too. -
Bought my mac 2 months ago, how do I get lion free?
bought my mac 2 months ago, how do I get lion free?
To see if you Qualify... Go Here:
Lion Up to Date
http://www.apple.com/macosx/uptodate/ -
An Apple pop up keeps coming up anytime I try and use my phone and it has an old Apple ID and it is asking for the password. How do I get it to stop?
That means there is content on your phone...music and or apps...originally obtained using his Apple ID. Such content is forever tied to the account used to originally obtain it and cannot be transferred to another Apple ID. Your only choice is to identify and delete this content.
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When I am using Premiere Elements 13 I get a message that pops up "There is no disk in the drive" I click on it and it keeps coming back "very annoying", but about three months ago it happened to me and I was told to change the file name from OldFilm.AEX to OldFilm.AEXold. Well now the file is back in Folder OldFilm.AEX. Here is a screen shot the files are highlighted.What should I do now to correct this once and for all, or can I? Thank you for your time.
TomWolves
I would do another rename to disable or just delete all the OldFilm.AEX and OldFilm.AEXOLD in that NewBlue Folder.
If you do, please let me know if that OldFilm.AEX regenerates itself the next time you open Premiere Elements 13.
Here is the strange story...at least from my Premiere Elements 13 Windows perspective...never had the No Disc error issue
Here are some details to sort through trying to figure out why you have 2 OldFilm.AEX file in the NewBlue Folder.
1. The original OldFilm.AEX file of Premiere Elements 13 has the date of 9/4/2014 (just before the version was released on 9/24/2014).
After the 13.1 update is done (whenever date), that OldFilm.AEX file has the date of 1/31/2015. I first saw notification of the 13.1 Update
release early in February 2015.
2. Now in Premiere Elements 13.1, if I take my OldFilm.AEX (date 1/31/2015) and disable it by renaming it to OldFilm.AEXOLD, close out of there, and reopen
the program, the OldFilm.AEX is not seen to regenerate. The OldFilm.AEXOLD remains there as its lone self.
3. So, I am thinking that your OldFilm.AEXOLD in the screenshoot is "original equipment" that you disabled to get rid of No disc error.
Why the OldFilm.AEX is there also is not clear, but the dating on it suggests that it came along with the 13.1 Update.
Bottom line: let us try the deletion or disabling one more time and see what happens.
Looking forward to further reports on your findings, as your time permits.
Thanks.
ATR -
HT201317 my photostream stopped sending to my Pc several months ago, how to I get it to work again?
My photostream works bertween my Ipad and Iphone but stopped working with my PC several months ago. How to I get it to work between all three again?
Make sure the discs are free of finger prints. The optical drive cannot read a disc with smudges and dust.
Check Finder > Preferences > General
Make sure: CDs, DVDs, and iPods, is selected. -
i had an apple iphone 4s which broke under warranty i took it to apple who replaced how do i get proof of this from apple for my insurance claim
If they can provide it for you, you'd have to call AppleCare: Contact Apple
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Newly downloaded Firefx and lost my tabs for tools pages etc how do i get them back
Newly downloaded Firefox and lost my tabs top right i.e.
Pages, tools,
How do I get these with firefox homepage?Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: command+Shift+F).
*https://support.mozilla.org/kb/how-to-use-full-screen
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible:
*Firefox > Options
*"View > Toolbars"
*https://support.mozilla.org/kb/How+to+customize+the+toolbar
*https://support.mozilla.org/kb/Back+and+forward+or+other+toolbar+items+are+missing
*http://kb.mozillazine.org/Toolbar_customization -
I just downloaded firefox about a week ago and the first day i used it i went on to tumblr, and i logged in just fine. But now a week later i'm trying to log into my tumblr and it says it's loading but then it goes straight back to the log in page. I contacted tumblr support and they said to check if i have cookies, and i do. i'm very dissappointed that firefox won't work with tumblr.
solution doesn't work for me. i think those firefox developers are either ignorant, incompetent or simply uninterested in solving this problem which has been around at least since 2010 - we're now in 2012.
i've been loyal to firefox for 10+ years but now i gonna switch to chrome, which i have been using in parallel for a while now and which has not given me any headaches. firefox usage worldwide has been in decline since 2011 and i think this trend reflects the disconnect between the developers and their user base since the chrome-like decision was taken to go down the fast upgrade lane. google can pull that off successfully, firefox can't - sadly. -
I just purchased 3 weeks ago to send out a form next week. We would have been sending 4 times a year. Definitely have to quickly look for an alternative. How do I get a refund?
Verizon is corrupt in what they tell you and what they honor. Their right hand does not know what their left hand is doing.
I am so angry at them for what they are NOT doing to solve problems we have had with billing since October. I have been putting horrible reviews on every site I can think of as well. This typically is not my approach but I have exhausted every avenue of reason with them up to this point. They are so big they don't care. Only thing though is I live in a small community that does pay attention to things others say and I am telling it like it is. Verizon customer service is a group of dishonest, incompetent people. -
How can i get a refund on an app that doesnt work?
I have an ipod touch 4g 32gb with iOS 4.3.3 and i downloaded an App called FLV Explorer. It says it is compatible with my device. I bought it for 10.85 USD. I would love to get a refund because the app doesnt work at all. It crashes constantly and doesnt do what the description says it can do. I want to know how i can get a refund on a fake app. Any support for a good answer would be nice
How to report an issue with Your iTunes Store purchase
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Yesterday Adobe Helpdesk gave me a link to manually update my monthly paid for Photoshop CC and now I am getting 00 day trial version expiration warnings, but I paid already for 5 months. How fix this today?
ps: on Thursday there was a automatic windows 8.1 update before shutting down the pc and in friday the photoshop CC monthly paid for since huly 19, did not download the available update. Via helpdesk I got a link to manually update the photoshop CC but today I get a warning that the photoshop CC has 00 days left in trail....whereas I have been paying and using it for 5 months already and helpdesk chat is closed today on saturday.
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i recently purchased an in-app item for my skylanders lost island game. I purchased that jewel pile worth Au$1.99, my account has already been debited but I did not receive the jewels. Can anyone please tell me how I can get a refund or at least get what I actually purchased?
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I was charged $99.99 for an app on 2/25/12 how do I get a refund?
On 2/25/12 I was charged $99.99 for an App (Deer Hunter Challenge, Hunter Cart) that we already have the Deer Hunter Challenge App. I need to know how I can get a refund? The order number was M****MFX. The total amount of the charge was $113.97. I also want to know why (Deer Hunter Challenge, 70K Credits Pack) for $6.99 was charged twice. I don't even know what the credits pack are for. Please help me out or give me a phone number that I can speak to a live customer service person.
Thank you,
Lisa Hayes
<Edited by Host>Hi Lisa,
First, please edit your message and delete your phone number. It is visible to millions of people.
Second, go to iTunes > iTunes Store, click your account, authenticate, and click Purchases, click the suspected app and click the Report a Problem button.
Third, go to your iPhone's Settings and disable in-app purchases so this won't happen again.
If necessary, dispute the charge with your bank or credit card company.
As far as contacting Apple is concerned, click "Contact Us" at the bottom of this page. This is a user-to-user support site, and Apple doesn't read it. Hope this helps!
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