HT201272 im unable to download my pre-orderd album

im unable to download my pre-orderd album

Media is only where you put it.
Having Home Sharing turned on does nothing to ensure the media stays put.
Why do you believe your media should be on "his pc"?
Where was the media at toe begin with?

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I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

If you delete the song from your PC you can redownload it. Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting). To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases. Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.

HT201272 can't download a pre purchased album

I have prepurchased an album, one direction midnight memories, and in itunes, on the right side, it says purchased, but I am unable to download the songs.

I have a similar problem: I had this problem in relation to the "password not remembered" issue in https://discussions.apple.com/thread/2167066 but resolved by "reset itunes Cache: in prefs->Advanced. I still have this problem, but in pre-ordered Seasons Passes. In more detail:
(I hope the editor doesn't butcher my indented number-list)
1. iTunes 11.0.3(42) (released a few days before Towel Day?)
    1.1 prefs->Store->"Download pre-orders when available" is checked
2. Store-> Check for available downloads
3. "All purchases have been downloaded for this Apple ID" (I only use one apple ID for purchases)
4. Browse in ITMS to the content (Grimm Season 2)
5. see that there is a new episode
    5.1 most episodes have a "downloaded" button
     5.2 the new episode has a "download" button
6. clicking the "download" causes the download to come without any problem
iTMS understands I have purchased it and it's waiting for me, but neither "Download pre-orders when available" nor "Check for available downloads" finds the new content.
Any ideas?

Unable to download digital booklets for albums

Everytime I have purchased a music album it will not let me download the digital booklet. It gives me an "Unable to Download Item" error message. Can anyone else help me with the issue? I'm getting pretty infuriated now because those booklets are the reason I have downloaded a few albums. However, it won't download.

I'm the same! I pre-ordered Save Rock and Roll weeks ago and when it was made available here, all of the songs downloaded but the booklet didn't. On my iTunes account on the computer it shows the booklet in the track list, but it doesn't open at all. It's really annoying me.

HT201272 I want to download a previously purchased album that had an "error" and isn't complete. I have an older Mac and don't have iCloud. Surely there is some way to get the music I paid for!

I want to download a previously purchased album that had an "error" and isn't complete. I have an older Mac and don't have iCloud. Surely there is some way to get the music I paid for!

Hi,
See this http://support.apple.com/kb/ht2519
Jim

I can't find any way at all to download my pre-ordered album.

Attempt 1: I went to the album page. The album and every song say "purchased", which makes me unable to press a "download" option.
Attempt 2: I checked for available downloads but came up with nothing.
Attempt 3: I managed my preorders from my account options page. The only option there was to cancel my pre-order (even though the album is already available).
Attempt 4: I viewed my recent purchases, but the album did not show up.
Attempt 5: In a somewhat desperate attempt (though I knew it wouldn't work because of Attempt 4), I turned on the viewing of Cloud items in the library, but once again my pre-order did not make an appearance.

Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.

HT5714 Can I download a pre-ordered album from my iPhone?

I pre-ordered an album and now it is available, but I can't access it from my iPhone. I don't want to download it onto my computer. Can anyone help?

The album already came out on the 31st of August, so I'm not sure what is going on.
I used to have a computer but it got stolen recently, leaving me unable to sync my ipod with another computer for fear of losing all my music.
I tried going directly to the iTunes store and downloading it from there, but when I click purchase it says it'll charge me another $13 to buy an album that I supposedly already bought.

I can't find how to download a pre-ordered album on my ipod after the album has been released.

I pre-ordered an album on my ipod a few weeks and it just came out today. When I got to the store and clicked on the album it says purchased. I can't find how to download the album on my ipod.

Hi there,
You may find the article below helpful.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
-Griff W.

Cannot download my pre ordered album on any device...despite it saying "purchased"...any ideas?

I pre-ordered an album in december, it is now available, i've had the email to say it can now be downloaded, however there is no option to download at all.....where the download icon (or the price if not pre ordered) would usually be, it simply says "purchased" and there is no option to download...any ideas?

Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.

How do I download a pre-ordered album, when the status says 'perchased'?

I pre-orded the Midnight Memories EP by One Direction when there was first the option to pre-order it. I recieved an email today saying that it was avaliable/ out today. I went into itunes on my phone but it said 'perchased', there was no option to download it. I then checked on my laptop to see if i could download it on there but it still said perchased. What can I do to download it? thank you to whoever can answer this

iTunes Store>More>Purchased>Music>Not on This Phone...should be listed here, just download it.

HELP ME DOWNLOAD A PRE-ORDER ALBUM

I pre-order two albums and it wont download the whole abulm

Hello Darkwing369
Check your purchase history to try and download them again. Also in iTunes, check for available downloads (Store > Check For Available Downloads…). If that still does not work, then report the issue to the iTunes Store.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

TS1702 I couldn't download a pre-purchased album, so I cancelded the order hoping I could just buy the album. Now it says that I've purchased all of the songs and I can't find them anywhere. My account was never charged either. Please help!

I have looked everywhere in my iTunes for this and I simply can't find them. It says that I have already purchased them, but I haven't. Please help, I have waited a long time to be able to use iTunes again.

Hi M.B.13,
Welcome to the Support Communities!
If you have a computer, you can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
I hope this information helps ….
- Judy

HT201272 I pre-Orderd a album that just came out today and it is not on my device

I pre Orderd a new album and it's not on my music list and when I go to iTunes it says perchased but it's still not downloaded , what do I do ??

Pre ordered means it's not available to download immediately. You will be contacted by Apple via email when the album can be downloaded.
Help here > iTunes Store: About Pre-orders

I pre-orderd the Marshall mathers lp2 and it won't download the digital booklet. Help please

I pre-orderd the Marshall mathers lp2 and it won't download the digital booklet. Help please

Hi Hazaremi000,
If you are having issues with a pre-order, you may find the following article helpful:
iTunes Store: About Pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

HT201272 This method is exactly how I'm trying to get my music on my new iPod touch, it starts downloading but then stop and says unable to download at this time. What the **** is going on ?

This method is exactly how I'm trying to get my music on my new iPod touch, it starts downloading but then stop and says unable to download at this time. What the **** is going on ?

Try going to Settings>Store and sign out and sign back in.
It also could be due to an Apple server problem. and yu will just have to wait and try again.

HT201272 im unable to download my pre-orderd album

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