HT201272 in app purchase won't download

i purchased coins within app slotomania and the coins won't download to app but $ was taken from account.

Check in Restrictions... Settings > General > Restrictions
Understanding Restrictions > http://support.apple.com/kb/HT4213
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Similar Messages

In-app purchase won't download. What do I do other than ask for a refund?

My in-app purchase hasn't downloaded. Can I do it manually or should I just ask for a refund?

Are you on wifi or cellular? Cellular has download size limits that may be part of the issue.
You can also look on the app's support page and see what they recommend.

In-app purchases won't download again, "network error"

Hi,
I have the Rock Band app installed on my iPhone. It worked perfectly fine until now, I made a couple of in-app purchases to get more songs and they downloaded properly.
But a few days ago, EA Games announced that they would discontinue the game on iPhone after July 31st. As a consequence, all players should make sure they restore their purchases so that they can keep playing after this date.
That's what I did, but ended up with a message "network error, check your parameters and try again" (not sure it's the exact wording in English, mine speaks French!). I tried again many times, with the "restore purchases" button or the different song packs. It know I own them already, asks me if I want to download again for free and then gives me the error message.
I shut the app, reopened it: no change. I switched my phone off then on again: no change. I deleted and reinstalled the app: no change + I lost all my previously downloaded tracks that were still in the game.
I checked the internet and a lot a people seem to be having this problem, but I couldn't find any solution.
Can someone please tell me what to do?
I have several packs that are all going to be lost tomorrow when I paid for them!
Thank

What happens when you try:
You can try the standard fixes:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore to factory settings/new iPod.
If you still have the problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order

My in-app purchase won't download. Please help!

I've rebooted my phone and the restrictions are off. So far Rovio (the app developer) has been copy/pasting the same answer into an email, and I've yet to hear back from iTunes, whom Rovio told me to talk to if their fix didn't work. It's getting really frustrating because I paid five bucks and nothing is working to make my in-app purchase appear. When I use the app and go to "restore purchases" it says I never made a purchase, but I have the reciept. Again: I've rebooted my phone to no avail, and I've turned all my restrictions off. So if anyone has any better ideas, I'm all ears. Also, my phone is the 5s, and I'm currently running iOS 7.1 so everything is up-to-date.
-Arian

If it hasn't downloaded then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Garage band in app purchase won't download on my macbook pro

I wish to buy the £2.99 additional content on the new garage band but as I enter my password for a second time it opens up a black page on the apps store and does not load at all. I have tried all the basics (re logging in and checking for unfinished downloads) but none of this has seemed to help. On the purchases tab there is no evience that i ever try to purchase it. Help please :')

You can download 10.9 from the App Store, providing your MBP meets the requirements.
Mavericks requirements:
http://support.apple.com/kb/HT5842
If your machine supports 10.9 Mavericks, go to the App Store and type Mavericks in the search bar and it will take to the download.

In-app purchase won't download

A couple of days ago, I was on my iPod touch (on a Wi-Fi network) and I was on this app (Tap tap revenge 3) and I tried to buy a track on there. It didn't ask me anything about buying the song.When I checked a couple of minutes later, nothing happened. I got charged for the purchase and that's it. I just checked my e-mail and that's how I found out that I got charged for something that I didn't get, so I've been looking all over the place trying to find somewhere I could report this to and I can't find it. So if you could at least give me a like to where I could get some help with this, it would be greatly appreciated. Thanks.

I have a similar situation, but with my iPad. If you get a response, please let me know. It will be greatly appreciated. Thanks!

I had to change my payment information on my apple account and now my purchase won't download and my payment information won't save in i tunes...what do I do? I have an ipad 2

I had to change my payment information on my apple account and now my purchase won't download and my payment information won't save in i tunes...what do I do? I have an ipad 2

What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version

Iphoto won't down load because My mac is a lion 10.75 I need 10.10?how do I download iPhoto, and other apps that won't download?

iPhoto app won't down load because My mac is a lion 10.7.5 I need 10.10 ? how do I download iPhoto, and other apps that won't download? They were uninstalled by mackeeper (with me as an unwitting accomplice Thanks
I've reinstalled lion os 10.7.5 and got the app store app back.
Even though iPhoto etc are purchased by me in app store, theres no way they'll download.

then
reinstall from the original source
Could be
1 - the restore disks that came with the computer - if it came with CDs and you do not know where they are then contact Apple to see if they can be replaced
or
2 - the iLife DVD that you purchased
or
3 - the app store - log in under the Apple id used to purchase the software or to set up the computer - look under purchases - you might have to unhide or accept the Application first
LN

HT203167 in app purchase did not download

in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Are in app purchases available for download on family sharing

Are in app purchases available for download in family sharing

No. From Which purchased content can I share using Family Sharing - Apple Support:
There are a few things that you can't share:
Songs added to iTunes Match from outside the iTunes Store
In-App Purchases
Items that are no longer available on the iTunes Store
Items that were hidden
Apps that aren't shareable

TS1424 App Store purchase won't download

I purchased Adobe Photoshop Elements 10 Editor from the App store, and when I try to download it, I get "an error occurred" message. It won't download but I've been charged for it. I've contacted Adobe but they said I have to contact iTunes. I'm using Mac OS X 10.7.4. Any suggestions?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

App updates won't download...error purchasing app message on 8.1.3

hello, since 3-4 days I notice that app updates aren't downloading on my iPad air 2. I have iOS 8.1.3. I see the message "error purchasing this app" being displayed wherever I tap the update button. When i do "update all", nothing happens...I have tried resetting to default functions, without any resolution..appreciate any help I can get with this issue. Thanks, BVPai

Hi, Bvpai.
Thank you for visiting Apple Support Communities.
I understand that you are unable your Apps via the App Store on your iPad. Here is the troubleshooting article that I would go through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guidefor your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/en-us/HT201400
-Jason H.

HT201272 In-App purchase download failure

I purchased two "in-app" items which have failed to download but my credit card has been charged! I have attempted to contact the manufacturer of the app but they have not replied to any of my email requests. I don't know what else to do but contact Apple. Please help! The error message is "You've already purchased this In-App Purchase but it hasn't been downloaded.". Everytime I try to download the purchases I get a "failure" message. This is so frustrating.

These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

InDesign DPS and iTunes Connect: In-App Purchase won't appear

Greetings Adobeans,
first of all: I'm not a native speaker, so please forgive me my maybe erronenous english.
To my question / problem: The company I'm employed publishes a multi-folio-tourguide-app. It is produced with InDesign DPS and the App Builder, published via Folio Producer and should now be sold at iTunes to the Apple iPad, so the publishing process leads inevitable to iTunes Connect. We already launched the multi-folio-app itself along with a free folio as a free, non-consumable in-app purchase. The app is now online, downloadable and our first folio works fine - even it stays "Waiting for Upload" ... I think, the multi-folio-app tells iTunes Connect to get the data out of the Folio Producer, but I don't know the exact details of how this works.
The next step was to publish a second, priced in-app purchase.
Our steps were (they might be useful for a solution, I guess):
- publishing the folio in the Folio Producer (Status: Public - Trade),
- creating a non-consumable in-app purchase at iTunes Connect, using the same Product-ID as the folio in the Folio Producer,
- and uploading a update for the entire app, because Apple and Adobe say so.
But the folio never appeared in the app. It the iTunes Connect-menu it just stays "Waiting for Upload", like our first, but it won't appear at all.
My wisdom as a graphic designer has come to it's end a long time ago, Apple told us, that they don't look at these in-app purchases at all and we should ask Adobe for help ... and well, Adobe Help Services sent me to here.
So, I would be deeply grateful for any help or enlightement.
Greetings from Germany,
Der Bäcker Scholz

If your non-consumable in-app purchase in iTunes Connect is still "Waiting for Upload," it means it's not approved yet. You need to provide the screenshot and complete the in-app purchase submission to Apple. They should approved rather quickly. After a while (sometimes as long as 24 hours), your published folio will appear in your app.
In the future, submit your in-app purchases to Apple well in advance of publishing the folio. That way, you can publish the folio as Public and Retail, and it will appear in your app right away.

HT201272 Some music purchases did not download on my phone. How can i download them?

Some music purchases did not download on my phone. How can i download them?

What do you mean 'did not download' ? Are they new purchases that you've done on your phone ? Past purchases that you are trying to redownload ? Did you get any error messages when trying to download them ?
What you can redownload will show in the Purchased tab in the iTunes store app on your phone (music won't show there in all countries). If they are old purchases and not all music shows there then check to see if any are hidden : http://support.apple.com/kb/HT4919
If they are new purchases and they don't show in the Purchased tab then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201272 in app purchase won't download

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