HT201272 in-app upgrade purchase not recognized?

i purchased an in-app upgrade for quickoffice for my iphone.  i had to reset my phone and when i used my icloud to put everything back on my iphone it showed me as not having purchased the upgrade.  since quickoffice lite is no longer available, the only option is quickoffice pro.  which i had previously purchased in an in-app upgrade.  apparently my account recognized taking my money but not having uograded it.  yes when i purchased the upgrade, i was able to use the features in quickoffice pro, but my device still recognized it as quickoffice lite(which is no longer available).  in conclusuion, What the F?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • Just downloaded Maverick and lost the apps I purchased - Notes and Bejeweled 3.  How do I get them back without repurchasing?

    I just dowloaded Maverick and lost the Apps I purchased:  Notes and Bejeweled 3.  How do I get them back without paying for them again?

    Thanks so much for being out there for me - someone I can talk to.  I went to purchases and unfortunately it is no longer there. I dowloaded the Notes App again for free.  I will just buy Bejeweled again.    I guess the price of downloading maverick was losing my beloved video game.  But you have put my mind at ease - I appreciate knowing I did all I could do to recover it.

  • Purchase not recognized

    Hi Everyone!
    I'm, new to this place. I have an app I had published and unfortunately I am experiencing some issue with it. On a device the app was purchased, continued to behave as a trial version and the Store offered to purchase again like the purchase was not even
    recognized by the Windows Phone Store, although a confirmation SMS was sent by service provider stating a successful purchase.
    Can you give me an advice where to go next with this issue? What to check and where to report if it's a Store issue?
    I've read that there had been simlar issues before.
    Thanks,
    and Kind regards,
    Gergely

    If you're the publisher / developer I'd ask here.
    Windows Store apps on MSDN
    If you're an end user I'd ask them here.
    Windows
    Store on Microsoft Answers
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • CS6 Design Standard upgrade serial not recognized

    I just recently purchased upgrades for three Adobe CS5 Design Standard to CS6 Design Standard and when I try to apply the upgrade serials it says the serials are not recognized as valid.  I downloaded CS6 from the link in my order, installed, and tried to apply the license and it will not work.  Is there something that I'm missing in the process?

    Contact support.
    Mylenium

  • Ox upgrade / itunes not recognizing ipod/iphone

    Just updated to ox 10.6.7 and neither my 4th gen ipod or 3g iphone are being picked by itunes.  Can someone give me some pointers to resolve this?  They are charging but not recognized by itunes.  Thanks.

    see Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart.
    also here: iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X .

  • OS X Upgrade DVD not recognized

    I just put XP on my old MacBook. Everything went OK, except when I put in my 10.5 DVD it doesn't get recognized by Windows! Is this possibly because it's an "Upgrade" DVD? The original system software DVD that came with the MacBook is 10.4.6., and XP doesn't recognize that, either. So I don't have any way to install the necessary drivers....

    Do you have your old hard drive with Lion and does it still function properly so that if you were to reinstall it in you MBP you would be back to square one?
    If so I suggest this:  Put back your old hard drive and open DISK UTILITY app (in the utilities folder).
    Erase the new hard drive and format it to Mac OS Extended (Journaled)
    Go to "restore" and from the left side bar drag the old hard drive to the SOURCE window and the new hard drive to the DESTINATION window.  Click the restore button and go to lunch.  The more data you have the longer it will take (could be 2-3 hours).  Use a firewire if you have it or an esata wire even is even faster.  These will speed up the data transferr.
    After this has been completed, swap the drives and you should be in business.  My experience has been that the first boot takes longer than what you are used to.
    CAVEAT:  I have done this several times with no problems, but never with Lion.  If you try this and fail I suspect there is some aspect with LIon that prohibits the transferr but I'll be bold and wager this will not be the case.
    Caio.

  • My app upgrades will not display

    I have 3 upgrades showing on my app store icon, but when I click on the icon and go to the app store everything works except the upgrades prompt at the bottom of the screen.

    I ended up getting rid of my Yahoo toolbar altogether and now I'm happy and hassle-free. See:
    https://support.mozilla.org/en-US/questions/1043713
    If you choose to do what I did--go to each page/website you like. Click and move the "www. Globe" in the address bar down to the Bookmarks Bar--"Most Visited" bar. When the toolbar is filled, they will be in the side-bar when you click >> to the right. You can move them around by clicking on their icon. You can delete any by right-clicking. Play with it and you will see.
    For bookmarks: Add the Bookmarks Manager App from the 3-bar menu bar at the top right. I exported my Yahoo bookmarks to an HTML file (as backup). Then click on Bookmarks Manager App--click on Show All Bookmarks--click on Import and Backup in Menu Bar--click on Import Bookmarks from HTML. To save a page into Firefox Bookmarks--just click on the star in the toolbar at the top--it will turn blue--click it again to put it into a folder or make a new one. The dialog box also shows you how to edit or delete a bookmark.
    I am not a computer whiz so I had to write it in layman's terms.
    It is really easier and quicker than the Yahoo toolbar. It looks cleaner too!
    If you have technical questions go to the bottom of:
    https://support.mozilla.org/en-US/questions/1043713
    and reply to FredMcD--he'll help you.

  • TS1702 App upgrades will not load.  It just says "waiting" under the app

    My grandson got on my IPad yesterday.  Now no apps will upgrade and I cannot download any new apps. It just says "waiting" under the app Icon

    Here are a number of things that have worked for others in the past. Ignore whatever you tried if it didn't work - or feel free to try again.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
    If that doesn't work - sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
    You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
    If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

  • App upgrades do not load

    Recently 4 upgrades were indicated by the Appstore icon. They did not download (probably due to very weak network connection. Finally got the message to download them to iTunes with the appropriate procedure and then sync the phone. iTunes told me that all downloads have been done, the sync was uneventful, but the Appstore on the iPhone does still indicate that the 4 apps have to be upgraded. Tried everything multiple times, but ending up at same point all the time. Any ideas ? Should i delete the apps from iPhone and iTunesa and reinstall them ? Would that help ? All ideas welcome.

    mine has been doing the same thing, think its a problem with itunes, check back later or tomorrow, sometimes its on their end, and their is nothing you can do.

  • CC Upgrade Option not recognizing CS6 license

    Hello.
    I wanted to check out pricing and availability of the cc upgrade for my licensed and registered CS6. However the Adobe site only recognizes my previous Production Premium packs, not my CS6 Production Premium. This probably has to do with the fact that I have a US Version / license, but my location is Germany. Is there any way to resolve this situation?
    I have tried switching my CS6 to German to see if I can register it that way so it's in the system, but it refuses to accept my license number (which worked perfectly when registering the english version) and tells me to change the language.
    Cheers,
    Alexander Bardosch

    Hi Alexander
    It looks like CS6 was purchased under a volume license plan which is why it's not accepted.
    Are you looking for an individual membership to Creative Cloud?
    Thanks
    Bev

  • HT201272 Down load previous purchases not listed in "Previous Purchases"

    When I go to my previously purchased items in iTunes store two films which I have purchased do not appear. Can anyone help?

    Are they still in the store (fim studios occasonally remove their films), or are they hidden from the Purchased link (hiding and unhiding) ? Some studios also don't allow their films to be re-downloaded, in which case do you have them on your backup of your downloads ?

  • HT201272 Removing apps from purchased list

    How do I remove apps from my app purchased list on my iphone?

    How do you remove 1) products from the "purchased" list; and 2) "the device" whether iPhone or iPad. 
    I just had to restore my iPad because the latest security update didn't install correctly; and all the old apps that I purchased re-appeared.
    STOP, for cryin-out-loud!

  • App store purchase-not intended

    My 8 year old daughter bought an app that she thought was for her I-phone, but it was for an I-pad, how do I get a refund?

    I didn't think you could download iPad apps via the App store on an iPhone / iPod Touch etc.
    I thought the App store filtered apps for which ever device they are on. Although I've noticed I can download iPhone apps on the iPad but not vice versa (apart from the apps that are optimised for both)

  • After 10.3.9 Upgrade, iPhoto not recognizing Library

    After I completed my 10.3.9 upgrade (from 10.1.5), and subsequent upgrade to iPhoto 2.0.1, I get the following effor message when launching iPhoto 2.0.1 (iPhoto was working fine before OS upgrade):
    Your Photo Library was not found. Do you want to find your Photo Library?
    iPhoto can't continue without a Photo Library. Make sure the disk containing your Photo Library is connected.
    <Quit> <Create Library...> <Find Library...>
    So, I tried Quit. Restarted and got the same result.
    Then I tried Find Library, but when I navigate to the file on my computer called Library.data it is greyed out(location is Pictures:iPhotoLibrary:Library.data)
    Then I tried Create Library, but of course all I had was an empty library, and I could research no way to import or link my existing library.
    Please shower your suggestions on me.
    With thanks,
    Duane

    Hi, Duane. Trash the new, empty iPhoto Library folder that was created when you exercised the "Create Library" option. Open iPhoto, opt to "Find Library", and navigate to your original iPhoto Library folder. Select that folder, not any of the files or folders inside it. That's your library.
    The standard, default path to that library folder is: Your hard drive>Users>your account name>Pictures>iPhoto Library. You can move the library elsewhere if you like, but if you have no good reason to do so, leaving it in the default location is probably best.
    A cardinal rule for iPhoto users is never to tamper with any of the things inside an iPhoto Library folder. Everything inside that folder is arranged exactly the way iPhoto needs it to be arranged, and next time you open iPhoto, it expects to find all the contents exactly as it left them last time. If you tinker with the contents of that folder via the Finder, or using any tool or utility other than iPhoto itself, the library database will be corrupted for iPhoto's purposes, and some or all of your pictures or albums will seem to have vanished the next time you open iPhoto.
    There is a Discussions forum entirely devoted to iPhoto 4 and earlier. If you have further questions related to your version of iPhoto, I recommend posting them in that forum.

  • Is there a way to permanetly delete an app from Mac App Store Purchases, (not just hide it)?

    The latest Apple update allows you to hide purchases in iTunes and Mac App Store. But to no avail am I able to find a way to permanetly delete Mac App Store Apps from the my account purchases.

    hiding a purchase doesnt do the job because it makes it harder to orgenzie your apps when u want to download all apps to your  computer you get the hidden ones too
    and you ask your self why why whhhhhhhhhhhhhhhyyyyyyyyyyyy
    and again u fined your self spending too much time delleting unwanted apps because you dont want your itunes to b a mass
    if theres is a way to avoid downloading hidden app and i missed it im sorry apple
    and please tell me how

Maybe you are looking for