HT201272 itunes was on mac book that crashed.  Did all steps to download purchased music onto new computer.  Only part of my purchased music was transferred to new computer.  Can't recover remainder of purchased music.

itunes was on mac book that crashed.  Trying to move music and podcasts to wifes windows 7 pc.  Followed all steps for importing purchased items.   Only a portion of purchased music was transferred to new computer.  What to do???

JustMeAndYou,
For what it's worth ...
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups . (For most people, this will involve either CD's/DVD's or an external drive .)
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form on this page:
http://www.apple.com/support/itunes/store/browser/
Good Luck! But whatever the response from Apple, remember:
Your music is valuable - please back it up!

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    Download EtreCheck from http://etresoft.com/etrecheck
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        NVIDIA GeForce GT 330M - VRAM: 256 MB
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        Feb 17, 2015, 09:47:52 AM    /Library/Logs/DiagnosticReports/Kernel_2015-02-17-094752_[redacted].panic [Click for details]
        Feb 16, 2015, 09:55:58 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-16-215558_[redacted].panic [Click for details]
        Feb 15, 2015, 10:22:46 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-15-222246_[redacted].panic [Click for details]

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                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f96d24000
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    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.15.5
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    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 269.25
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    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleHDA 269.25
    com.apple.GeForceTesla 10.0.0
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelHDGraphics 10.0.0
    com.apple.driver.AppleIntelHDGraphicsFB 10.0.0
    com.apple.iokit.IOUserEthernet 1.0.1
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    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleMuxControl 3.8.6
    com.apple.driver.AppleMCCSControl 1.2.11
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    com.apple.driver.AppleUSBTCKeyboard 240.2
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    com.apple.driver.AppleSmartBatteryManager 161.0.0
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    com.apple.nke.applicationfirewall 161
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    com.apple.AppleGraphicsDeviceControl 3.8.6
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.driver.DspFuncLib 269.25
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.iokit.IOSurface 97
    com.apple.iokit.IOBluetoothFamily 4.3.2f6
    com.apple.driver.AppleGraphicsControl 3.8.6
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.IOPlatformPluginFamily 5.8.1d38
    com.apple.driver.AppleHDAController 269.25
    com.apple.iokit.IOHDAFamily 269.25
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
    com.apple.iokit.IOUSBMassStorageClass 3.7.1
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471.10.6
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.3
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
    com.apple.iokit.IO80211Family 710.55
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 710.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    And my hardward profile
    Hardware Overview:
      Model Name: MacBook Pro
      Model Identifier: MacBookPro6,2
      Processor Name: Intel Core i5
      Processor Speed: 2.4 GHz
      Number of Processors: 1
      Total Number of Cores: 2
      L2 Cache (per Core): 256 KB
      L3 Cache: 3 MB
      Memory: 8 GB
      Processor Interconnect Speed: 4.8 GT/s
      Boot ROM Version: MBP61.0057.B0C
      SMC Version (system): 1.58f17
      Serial Number (system): W81040MUAGX
      Hardware UUID: AE13C868-E4BF-5C1C-9DBD-D1D6AF1B5C47
      Sudden Motion Sensor:
      State: Enabled

  • 2 iTunes problems Post Mac Book HD Failure

    Recently I had a HD problem on my Mac Book that is now resolved
    As far as iTunes goes I want to be able to get at my purchased music and decide what I want to download
    However I'm finding 2 problems with this
    1 - When I go into Purchased music I only see a recent list of album covers
    Nowhere do I see an option to see all the album covers which would be far more user friendly
    On the left hand side there is a 'list' of purchases but this is extremely unuser friendly as many albums have more than one artist and therefore it would take a lot of work to get one album in alot of cases
    What I'm sure should exist is a complete list of album covers (just like there is a complete list of films in another section) so that you can quick and easy see what you have and what you want to get form the itunes cloud
    Any help on how to get that?
    2 - Secondly, I have through the sidebar searched for an album to inly find it (in some cases only some of the tracks) but NONE of them can be downloaded because that purchase no longer exists in the iTunes store
    Surely that's wrong beyond belief!
    Anyone ever experienced that and what they did to solve?
    Thanks
    M

    Hi,
    Have a read at this Download past purchases. It may be that you iTunes library shows track information but is no longer creating a link to the original file which is no longer there because of the hard drive failure. You will need to delete the tracks then go through the process described.
    Another thing to consider is that you go to preference > store and tick show iTunes purchases in the cloud
    Again you may need to delete original link - don't select remove from cloud.
    Another alternative is to create an alternative library iTunes: How to open an alternate iTunes Library file or create a new one
    Do you have a back up of your music?
    Jim
    <Email Edited By Host>

  • I was syncing my ipod touch on a friend's computer and now want to sync to my new mac book, will I lose all my stuff?

    I was syncing my ipod touch on a friend's computer and now want to sync to my new mac book, will I lose all my stuff?

    Not if you do the following:
    - Transfer iTunes purchased to the new computer:
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    - Transfer other music by using one of the third-party programs discussed here:
    new PC: Apple Support Communities
    - Move a copy of the iPod backup file from the old to new computer.  That file is located here:
    Mac: ~/Library/Application Support/MobileSync/Backup/
    Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    - After the stuff is moved/transfered, restore the iPod from the backup you just moved to the new computer and sync as necessary.

  • Applications in Mac Book Pro crash continuously

    Problem description:
    Applications in Mac Book Pro crash continuously: Safari, Lightroom, Finder, eMail, Notes, Aperture, Excel….  I may work a few mins and than one or more applications get stuck. Sometimes I manage to force exit from the app, sometimes the procedure is unsuccessful and the beach ball never stop spinning. Rebooting is than necessary.  Noted this after upgratd to Yosemite OS, things went wrong especially after installing some net apps (Monity, Wifi Explorer, WiFi Signal, Network Radar)
    EtreCheck version: 2.2 (132)
    Report generated 4/23/15, 8:30 PM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (Retina, 15-inch, Early 2013) (Technical Specifications)
        MacBook Pro - model: MacBookPro10,1
        1 2.7 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Not upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery: Health = Normal - Cycle count = 259 - SN = D863205Q0X4DNMHB6
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 2880 x 1800
        NVIDIA GeForce GT 650M - VRAM: 1024 MB
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 0:12:27
    Disk Information: ℹ️
        APPLE SSD SD512E disk0 : (500,28 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 499.03 GB (87.33 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 499.42 GB Online
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/ESET Cyber Security Pro.app
        [loaded]    com.eset.kext.esets_kac (600.01.40f01) [Click for support]
        [loaded]    com.eset.kext.esets_pfw (600.01.40f01) [Click for support]
            /Library/Extensions
        [not loaded]    foo.tap (1.0) [Click for support]
        [not loaded]    foo.tun (1.0) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.wacom.kext.wacomtablet (6.3.7 - SDK 10.8) [Click for support]
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.eset.esets_daemon.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.purevpn.macapp.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [not loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    ws.agile.1PasswordAgent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Applicazione Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Applicazione  (/Applications/Dropbox.app)
        ElementsAutoAnalyzer    UNKNOWN Hidden (missing value)
        ESET Cyber Security Pro    Applicazione  (/Applications/ESET Cyber Security Pro.app)
        ESET Cyber Security Pro    Applicazione  (/Applications/ESET Cyber Security Pro.app)
    Internet Plug-ins: ℹ️
        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
        PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 40 Check version
    Safari Extensions: ℹ️
        1Password
        Video Converter
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
        Akamai NetSession Preferences  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 499.03 GB Disk used: 411.70 GB
        Destinations:
            Time Capsule (Hard Disc) [Network]
            Total size: 1.00 TB
            Total number of backups: 3
            Oldest backup: 2015-03-03 22:33:54 +0000
            Last backup: 2015-03-08 20:44:48 +0000
            Size of backup disk: Too small
                Backup size 1.00 TB < (Disk used 411.70 GB X 3)
    Top Processes by CPU: ℹ️
             4%    WindowServer
             2%    fontd
             0%    taskgated
             0%    notifyd
             0%    esets_daemon(2)
    Top Processes by Memory: ℹ️
        883 MB    kernel_task
        246 MB    com.apple.WebKit.WebContent(3)
        197 MB    mdworker(13)
        147 MB    WindowServer
        131 MB    Safari
    Virtual Memory Information: ℹ️
        9.40 GB    Free RAM
        6.59 GB    Used RAM
        0 B    Swap Used
    Diagnostics Information: ℹ️
        Apr 23, 2015, 08:23:12 PM    /Library/Logs/DiagnosticReports/esets_proxy_2015-04-23-202312_[redacted].crash
        Apr 23, 2015, 08:21:12 PM    /Library/Logs/DiagnosticReports/esets_proxy_2015-04-23-202112_[redacted].crash
        Apr 23, 2015, 08:16:59 PM    Self test - passed
        Apr 23, 2015, 08:30:38 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/PureVPN_2015-04-23-083038_[red acted].crash
        Apr 22, 2015, 11:44:57 PM    /Library/Logs/DiagnosticReports/Finder_2015-04-22-234457_[redacted].hang
        Apr 22, 2015, 11:44:54 PM    /Library/Logs/DiagnosticReports/Microsoft Excel_2015-04-22-234454_[redacted].hang
        Apr 20, 2015, 09:38:16 PM    /Library/Logs/DiagnosticReports/backupd_2015-04-20-213816_[redacted].cpu_resour ce.diag [Click for details]

    Uninstall ESET Cyber Security Pro
    Repair your drive and then do a Safe Boot at least once.
    While not extremely low having only 20% free for an SSD can be an issue, again, running DU from another drive or Recovery would help.
    When in doubt, clone, backup, and do a clean install. Setup Assistant will bring back what you want.
    Should see this moved to MacBook Pro forum shortly.

  • PSE 6 on Mac Book Pro Crashes when opening a picture

    Whenever I try to open a picture PSE crashes. This is similar to another post but I should not be having RAM or generation issues. I have removed and downloaded from different DMGs all to no avail. Please advise.
    Thanks

    Thanks for the comment but I wasn't asking about viruses.  The thread I asked on solved the other user's issue because of the Norton incompatibility. I was referring to the original question which had nothing to do with viruses.  I open elements and try to open a picture from iphoto to work on and elements quits.  Since I don't have Norton or any other anti virus program, I was hoping there was another explanation which would apply to my situation.  Any ideas?
    Date: Tue, 4 May 2010 16:34:51 -0600
    From: [email protected]
    To: [email protected]
    Subject: PSE 6 on Mac Book Pro Crashes when opening a picture
    There's really no need for Norton on the Mac - because there is no such thing as a Mac virus.  I realize that this could change tomorrow, but as of today, there is no such thing as a Mac virus.  There hasn't been for about a decade.
    You can remove Norton.  I removed it from my Macs about a decade ago. 
    To prevent any future viruses from getting in, set up a new sub-user account on your Mac, and start using it.  Don't run your Mac as the Administrator.
    When you run as a lowly user, your Mac keeps an eye over what you do, and demands the Administrator's name and password whenever you do something suspicious.  That won't be a problem 99.9% of the time.  It's only a problem when you try to install an application or a utility. 
    Keep that limitation in mind, and use it to your advantage.  A virus is an application that pretends to be something else.  It lures you into installing that virus onto your computer.  Let's say in the future you download what you think is a photo.  It's really a virus.  You double-click on it to launch Photoshop Elements.  Instead, you launch the virus, which starts to install itself on your Mac. 
    At that point, everything comes to a screeching halt when the Mac operating system stops the installation, and puts a message on the screen.  That message will say something like, "Please type the Administrator's name and password to INSTALL THIS APPLICATION into the Applications Folder."  That is your tipoff that you aren't dealing with a photo.  You are dealing with an application. 
    At this point, you should ask yourself, "Why is a photo trying to install anything?"  Whenever the Mac operating system asks for the Administrator's name and password, you should ask yourself if you know exactly what is being installed.
    If you were running your Mac as the Administrator, then you wouldn't get this warning messages.  The Mac would say, "Well, I guess he knows what he's doing, so I'll install this application."  And the still-to-be-written virus would be installed on your Mac.  It's a lot easier to keep viruses off your computer than to try to remove them once they get in.
    This is why you don't need anti-virus software on the Mac - if you have an intelligent user operating the computer as a sub-user.
    >

  • Hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no softwar

    hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no software available for me . please help . mr frustrated

    If your computer is running an OS X prior to Snow Leopard 10.6,
    the answer (if it is an Intel-based Mac; not old PowerPC model)
    would be to buy the retail Snow Leopard 10.6 DVD from Apple
    for about $20, and install it. Then update that to 10.6.8 by using
    the installed Snow Leopard online to get Combo Update v1.1 for
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    system's Software Update again, to see what else is available to
    that system.
    Later systems can then be looked into at Mac App Store, once
    the computer is running Snow Leopard 10.6.8.
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    Core2Duo kind of CPU -- See "About this Mac" in apple menu
    to disclose the general info about your Mac. Also you can see
    even more by clicking on "More Info" when looking in there...
    If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
    Hopefully this helps.
    Good luck & happy computing!

  • I have a mac Book that will not open DVD's of Business Presentations.  I had my hard drive taken in to the Mac Store and had a new hard drive installed.  Since then I cannot open DVD's.  What is the application that I need, and the process. Tks

    I have a mac book that will not open up DVD's recorded with a presentation.  I install the disc in a HP / windows 7 and it works fine.  I had my hard drive replaced and since then I cannot open up DVD's.  Was there a application that did not get installed?  And if so what is the process.

    You need DVD Player. It should be in your Applications folder. If it is in there go to System Preferences>CDs & DVDs and for "When you insert a video DVD" make sure DVD Player is selected.

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