HT201272 Missing purchase history???

Recently my hard drive died on me so i had to get it replaced but lost all data from it. after getting a new hard drive installed i synced my iphone but lost all of my music. Not a problem as i thought i could just go on itunes to re-download all the albums back to my macbook or iphone.
BUT and its a big but..... there are tonnes of albums missing from my purchase history. how the **** to i get these back?

Try this article:
http://support.apple.com/kb/HT4919
If this will not work, I suggest contacting support.
https://expresslane.apple.com/GetproductgroupList.action

Similar Messages

  • Apps purchased on phone, lost and not backed up...missing purchase history

    I have a real issue here that is infuriating.
    I updated my iPhone recently which, for some reason, disabled my apps other than those that came with the phone. (There are close to 80 purchased in the last year.) A friend suggested I "Restore" my phone, but back it up first.
    Well, I did not know that I had to sync my apps to save them. All of them were downloaded with my iPhone...every one.
    When I go to "Purchase History" in iTunes, it only shows music I purchased with my PC, even though I only have one iTunes account.
    To further complicate the matter, the e-mail account associated with my account has been out of date since before I bought my iPhone, and I do not have ONE SINGLE e-mail from Apple.
    Someone PLEASE tell me that the App Store is not the ONLY site on the planet that does not keep a record of your transactions. The thought of that possibility infuriates me like nothing has in my 15 years of using Apple products.
    How do I get the list of apps I have already purchased, and WHY doesn't Apple make them easier to access?

    Having to sync apps is documented.
    Overview of syncing iPhone or iPod touch with your computer
    http://support.apple.com/kb/HT1386
    Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702
    "Also make sure you are signed into your iTunes account used to purchase the application. You can check by scrolling to the bottom of the page after accessing the App Store or iTunes Music Store from your iPhone or iPod touch. If you are signed in, scroll to the bottom to see your account name displayed above the iTunes Store Terms and Conditions. If you are not signed in, "No Account" will be displayed."
    The fact that your email address is inactive and that you do not know for sure what iTunes store account you purchased the app with would make me infuriated with myself as well but not not at Apple if I were in your shoes.
    At this point the only thing you can do is try and remember what account you used because it will contain the purchase history.
    All you can do is chalk it up to lesson learned.

  • Missing purchased history items

    hello
    some of my purchased items are missing and cant downloadable unless i pay them again. but i already bought them and now i just want to re download them. even in mac itunes apps tab i cant see them
    street fighter 4
    real racing 2
    etc..
    please help me

    In that case I'm not sure, unless the versions that are now in the store are for some reason not being linked as being the versions that you originally purchased. You could try contacting iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT201272 missing purchases

    I am missing multiple purchases from the download section of past purchases. I can see the purchase date and other information in my account information through itunes. I want to be able to download all of my past purchases not just a few. Why are some purchases missing? I have only checked movies because that list is shorter but I am wondering if some of the music is missing too. I will check that later. I need help finding a way to get all of my purchases (from the same account) onto the download section so I can download anytime through the cloud. Thanks

    If films (and similarly for other content) are no longer in the store (or potentially if it's a different version of the film now in the store) then they won't appear in the Purchased link/tab for re-downloading - and not all film studios have agreed to re-downloading, so that might also explain why some are missing. If you think that some of the missing films should appear then you could contact iTunes support and see if they can see why they don't show : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    As there is no guarantee that any content will remain in the store for re-downloading, you should also be maintaining your own backup copy of your purchases, and not just rely on the Purchased link/tab.

  • Getting "transaction already applied to account" message on order missing from Purchase History

    On 11/1 I placed an order for In-store pickup and picked up the game on 11/3. For whatever reason the transaction has not shown up as pending under my Purchase history (though other transactions on 11/4 & 11/6 have).  After the 5 days it suggests for pending transactions to show up I tried to manually report the missing points, and its telling me "This transaction has already been added to an account."
    This is the first time ive ever had this issue and it being a game with the 500 bonus points for pre-ordering, I wanted to make complete sure that this purchase (and the pending points) are going to be  tied to my account.  Hope you can help me.
    Solved!
    Go to Solution.

    Hi Mabrahams85,
    I hope you are having a great morning thus far.
    If the pre-order you picked up on 11/3/2014 was eligible for the "Get $10" pre-order bonus, then I can understand wanting to make sure that it was attached to your account.  A qualifying purchase should generally take 3 to 5 days to emerge as pending and a total of 20 days to officially post to a member's account.  Your pre-order does show to have attached to your account, so you should see points post by the end of the day on 11/23/2014.
    I would like to go over your My Best Buy account with you to ensure that it is up-to-date and see if there are perhaps any other questions I might be able to help answer for you, so I will be sending you a private message.  To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.  I look forward to further speaking with you.
    Thank you for taking the time to post to the forum.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My computer had to be repaired and i lost some of my purchases. my purchase history does not include the ones that are missing and the ones that do appear indicate they are free purchases.  none of my purchases are free i paid so how do a recover them?

    My computer had to be repaired and i lost some of my purchases. my purchase history does not include the ones that are missing and the ones that do appear indicate they are free purchases.  none of my purchases are free i paid so how do a recover them?

    asuming you are talking about the app store try signing into your account using your apple id into the app store.

  • Part of Purchase history missing and ios 5 will not let me add back to ipad

    I have had major issues with lost items following upgrading my iphone 3gs and ipad 1 to ios5 last week. a senior apple advisor has been really good and i got most things back but there is a section of itunes purchased tv programmes refusing to go back onto the ipad, they are in itunes and play perfectly well. we have tried to force them back and just to add those ones and not the others but to no avail, he has told me to contact itunes and request a redownload at no cost as the file may be corrupt, but try as i may although they show in purchased on ipad history there seems to be a huge chunk of purchase history missing between december 2010 and april 2011! and guess where the download falls!! anyone know what to do about this as obviously i cannot report any problems!! one of the episodes was free on the 12 days of christmas promo last year but I purchased the other 3 to complete the season of dr who specials.

    https://discussions.apple.com/message/20931060#20931060

  • An iphone update has wiped all my puchased songs, i can see them in my purchased history but they are missing from my iphone and when i log into itunes on my pc, how do i retrieve them?

    an iphone update has wiped all my puchased songs, i can see them in my purchased history but they are missing from my iphone and when i log into itunes on my pc, how do i retrieve them?

    Restore from previous backup, be sure use the same iTunes and account you used to store your stuff into your device.

  • HT201272 Album in purchase history but not purchases

    I recently bought a new computer and after downloading my previous purchases, I realized I was missing a album. The album shows up in my purchase history but not the purchases available for download. In the I-store it appears that I would have to buy the album again since I do not see a download button like the instructions say there should be. How can I get access to the album?

    Since the title says "bonus track version" I have been going with the idea when in the store that I have to correct version pulled up. Since one can only download once, if the album is already been purchased and downloaded, how would I know if I have to correct album pulled up? Should it not say Buy? I have had issues in the past with Pink vs P!nk but this album is by a Gary so that is not an issue

  • HT201272 I purchased godfather Bundle and it shows I was charged twice on my bank statement but not on my itunes purchase history

    I Purchased the Godfather Bundle and it was 34.99 and it said declined, I checked my account and tried to purchase again... now I was charged 34.99 twice and it still said declined but the money is missing out of my account...
    Where is my movies?
    and why was I charged twice?

    What happens when you try to view your purchase history on your computer's iTunes ?
    If both the charges are 'proper' charges (e.g. one of them isn't a temporary store holding charge) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201272 I made two software purchases back in early 2012 and they are not showing up in my purchase history.  I want the software on my new laptop and I cannot find it.  What do I do?

    I'm not finding software I purchased in my purchase history.  Can anyone help lead me to where to find it.  I have the software on my IMac and want to install it on my new laptop.  I cannot find it?  Help!
    Thanks,
    Chad

    If they are iOS apps and you are signed into your computer's iTunes with the same account that you originally bought them with then they should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
    If they are Mac apps bought from the Mac App Store and you are signed in with the same account, then they should show under the Purchases tab in the Mac App Store.

  • HT201272 I have purchased 17 books from iTunes in the past 6 years and I can't locate them in my purchased items. They show up in my purchase history but I lost one of the books and would like to download it again. Help!!!!

    In the past 6 years I have purchased many books from iTunes. I lost one of them and would like to download it again, however it is not showing up in my purchased screen. All of my music, movies, and shows are showing but none of my books. They do show up in my purchase history, how can I get them back? Help!

    Welcome to the Apple Community.
    So far as I am aware, books haven't been available for 6 years, so I'm wondering if you mean audiobooks.
    Audiobooks are not currently part of the content that can be re-downloaded.

  • HT201272 Purchase history in itunes on pc does not show audio books that I have downloaded. How do I download them to my itunes library?

    I have the current version of itunes on my pc and my wife had downloaded a few audio books to her i phone under the same account. Her phone was damaged and was replaced. I had backed up the phone and restored the new one but her audio books were not put on the new phone. When i look in my itunes library on my pc the book does not show up. In the purchase history I can find when i purchased it and the order number but there is no option to download it. Then under the "purchased" area it gives the options of music movies tv shows apps and books (not audio books) but audio books are no where to be found. If i can get any help figuring it out i would appreciate it.

    Hey innerev2003,
    Thanks for the question, and welcome to Apple Support Communities.
    If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
    If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
    iTunes 11 for Windows: Manage your iTunes Store account
    http://support.apple.com/kb/PH12507
    Thanks,
    Matt M.

  • HT201272 my ipod touch 4th gen doesnt show purchase history in the app store when i go to downloads help please as my in app purchase is not coming up in ap yet shows up on apple store on my pc as purchased. bit miffed by this someone pls help.  :(

    i recently purchased an in app purchase which is showing up on my itunes account as a purchased but has not shown up on my ipod touch 4th gen. (think it was due to losing my wifi connection during download).
    i went into problem solving on the itunes store to rectify the issue to discover that i needed to go via my app store on my ipod to purchase history, which on the ipod touch 4th gen is supposidly at the bottom of downloads... after trying this i discovered that i have no option to go into purchases as this does not exist on my downloads options nor does it exist anywhere on my ipod version of the app store?? can someone please help?? im miffed.  :s

    Thanks King_Penguin for taking time to read and reply. 
    I just purchased this movie on Thursday, May 15, so just a few days ago.  I have never had any trouble whatsoever since I have been in Vietnam.  I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase. 
    Sorry, I don't quite understand what you mean by studios and different versions.  Could you please explain? 
    I checked my purchased list in my purchase history under my account and there are no hidden items. 

  • HT201272 I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help

    I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help.

    Audiobooks are currently a one-time only download from the store. If you don't have it on your computer (audiobooks go into the Books part of your iTunes library) nor on a backup, then if it's still in the store you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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