HT201272 missing purchases

I am missing multiple purchases from the download section of past purchases. I can see the purchase date and other information in my account information through itunes. I want to be able to download all of my past purchases not just a few. Why are some purchases missing? I have only checked movies because that list is shorter but I am wondering if some of the music is missing too. I will check that later. I need help finding a way to get all of my purchases (from the same account) onto the download section so I can download anytime through the cloud. Thanks

If films (and similarly for other content) are no longer in the store (or potentially if it's a different version of the film now in the store) then they won't appear in the Purchased link/tab for re-downloading - and not all film studios have agreed to re-downloading, so that might also explain why some are missing. If you think that some of the missing films should appear then you could contact iTunes support and see if they can see why they don't show : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
As there is no guarantee that any content will remain in the store for re-downloading, you should also be maintaining your own backup copy of your purchases, and not just rely on the Purchased link/tab.

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HT201272 Missing purchase history???

Recently my hard drive died on me so i had to get it replaced but lost all data from it. after getting a new hard drive installed i synced my iphone but lost all of my music. Not a problem as i thought i could just go on itunes to re-download all the albums back to my macbook or iphone.
BUT and its a big but..... there are tonnes of albums missing from my purchase history. how the **** to i get these back?

Try this article:
http://support.apple.com/kb/HT4919
If this will not work, I suggest contacting support.
https://expresslane.apple.com/GetproductgroupList.action

How to recover missing purchased items from my old region???

Hi,
Before 2 months ago I'm tried to change my region in the Apple Store and I was have a problem it I can not change the area until the reset my balance to 0 and it was I have a balance of 0.40 pounds, I contacted with the technical support at Apple and they told me should reset your balance to 0, but the balance was only 0.40 pounds and I can not buy any product because that amount is too little, So they suggested me to reset my balance to I can change my region and I have accepted this and they have already reset my balance to 0 and then was able to successfully change the region .
Now I have another problem which I can't to recover missing purchased items from my old region !!!
How to recover missing purchased items ????
Regards,
Aziz

You cannot use the iTunes store there any longer just as you can no longer use the food store you used to visit. Unless you can change your country back to the one you used to use you no longer have access to purchases made there which is why it is important you keep backups of all purchases made there.
The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store. You are also restricted to waiting 90 days between country changes.
E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Missing purchase form app store

i purchased the play two tickets feature for one of the bingo apps the other day for $.99 but it never downloaded and i was still charged for it. Does anybody know how to either find missing purchases from the app store or just fix it in general? If you could help me, that would be much appreciated. Thanks in advance.

In itunes: Store>Check for available downloads
If this fails, then unlike music, you can redownload apps:
http://support.apple.com/kb/HT2519

Missing Purchased TV shows

We are missing several TV series & individual episodes from our iTunes that we purchased via iTunes in the cloud. We still have access to some TV purchases but not to everything which we have bought.
We are unable to see the missing TV shows on any of our devices - PC, iPad, iPhone or Apple TV 2. Most of the purchases were made via either Apple TV or IPad.
This has been going on for a month and we have been in contact with iCloud support who told us to contact iTunes support. We contacted iTunes support but their response was a cut & paste from the support page - effectively suggesting to reboot the Apple TV which we already have done numerous times.
Having searched on the web, we have found that there has been other cases of this happening but I have not yet come across a satisfactory response from Apple.
Has anyone else had this problem? Has anyone found a solution? Has anyone else had the same dis satisfactory response from Apple Support?
This is very frustrating as the lost content represents hundreds of dollars.

Hi Everyone
After a month of going between iCloud & iTunes support on this - where we even were even at the point that iTunes attempted to restore our purchases but it still wasn't restoring all missing purchased episodes & those that were restored weren't appearing on all devices, we found the answer to our problem... And I bet it will solve your problem.
Log into our iTunes from your computer
Go to the store via iTunes (this worked on iTunes 11)
Click on your account
Under your account, there is an option for "Hidden Purchases" - click on this
Under each media tab it tells you what purchases have been selected to be hidden
Choose the media where you have purchase missing - for us it was TV Shows
Choose the individual episode / series / item
There will be an option to unhide - click on this button for each item
We found for iPad / iPhone we could see most of why was lost. On Apple TV 2, we had to reset / restore
This actually fixed our problem - I should point out that at no point did we select for any of our purchases to be "hidden" in the cloud and I would say this is a bug in iTunes / iCloud that Apple needs to address. I also think that an option for hidden purchases makes no sense for the majority of iTunes / iClouds users.
Hope this fix works for you - Cheers.

HT201272 I purchased the August 2012 edition of Consumer Reports and I get an (Error During Download Cannot start the download because the file is missing or invalid)

I purchased the August 2012 Edition of Consumer Reports and I get (Error During Download Cannot start the download because the file is missing of invalid)

Contact support and see if they cna give you a fresh copy. It's probably with the file..

HT201272 My purchased item is missing

My purchased item is missing. Some of the app i can downland it. I have to pay it again?

No.
Delete it and redownload it.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT201272 Music Purchase Download Error

Hello,
I purchased and downloaded an mp3 file, and it did not correctly download (I dont know why not) and the last minute of the song is missing. When I log into my itunes account and review purchased inventory, the song is listed as already downloaded. I do not know how to override this setting so that I can "re-download" it. If anyone has any suggestions that would be wonderful. I don't want to purchase it again when I alreayd legally own the file as is.
Thanks!
Alexandra

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes - if you have the incomplete listed in the Music part of your iTunes library (i.e. where you click on it to play it) then iTunes will see that and show it as 'downloaded' on the Purchased link ; deleting it from your library should change it to have a cloud symbol for re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Missing "Purchased By" Info

I am unable to play a few of my songs from an album I downloaded a while ago. The album includes over 100 songs, so I didn't notice until now. These songs include the "Account Name" info, but not the "Purchased By" info. This seems to prevent me from listening to them, as iTunes thinks I'm not authorized to play them. Even if this is not the problem, all of the songs that are missing this info cannot be played. Does anyone have any advice as to how I can fix this? Thank you in advance.

iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Under some conditions you can just delete the particular track from iTunes, then re-download it for free if permitted in your country.

Missing Purchased items from iTunes to iPhone

Okay so here goes...
I have every recent Marvel Studios movies via digital copy. They are loaded onto my MacBook Air, I can see and play them in iTunes. I have iTunes Match enabled as well as iTunes in the cloud. But I am not seeing all of the movies on my new iphone 6.
What am i missing?
Thanks.

Hi,
See this Link to...
Download Past Purchases
http://support.apple.com/kb/HT2519

Missing purchased history items

hello
some of my purchased items are missing and cant downloadable unless i pay them again. but i already bought them and now i just want to re download them. even in mac itunes apps tab i cant see them
street fighter 4
real racing 2
etc..
please help me

In that case I'm not sure, unless the versions that are now in the store are for some reason not being linked as being the versions that you originally purchased. You could try contacting iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Missing Purchase of Lightroom 2.0 from My Orders

Need to download Adobe Lightroom 2.0 that I purchased on May 12, 2009. However, when I logged into my account, I noticed this software was missing from My Orders as well as other purchases made over the years. Who can I contact at Adobe to correct this?

Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 2.7 - English, French, German
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HT201272 I purchased an album and parts of some songs are not there. Tried redownloading and get error -1202. Any idea what this means and how to fix it?

I purchased an album and am missing parts of songs. Tried to re-download, but itune store is giving me error -1202. I also tried to transfer from iphone, but nothing changed. Any ideas on what else I can try?

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT201272 Missing digital booklet. Please help me find it.

I purchased Phillip Phillips new album that was supposed to have a digital booklet. However, after several visits back to iTunes store, the booklet is nowhere that I see. It's not downloaded either. Where do I find it?

I sure am not following. There is no such folder or music file on my computer. I followed all of these suggestions to the letter but the folder and music file simply are not there. Yet, when I play the theme it plays from somewhere. I am hearing the song. Just for info, I control-clicked on iDVD and opened "show package contents." After going into the "Contents" folder I opened the Resources folder. While in the Resources folder, I found no such theme or file for music. I am using iDVD 5 on a G5 with OS 10.4.2. Could there be something I am missing. I sure feel stupid right now.

Missing purchased content.

I recently had to delete all of my songs and import them again because it was the quickest way to fix my "content not found" problem in iTunes rearranging my computer files.
It's all back to normal aside from my purchased content from the iTunes store. I can't find the downloads anywhere on my computer and there's no option to redownload them in the store. Am I just missing something really easy? Please help me figure it out!

Hi ndl002,
Thanks for using Apple Support Communities. This article has steps to download previous purchases again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari

HT201272 missing purchases

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