HT201272 Music Purchase Download Error

Hello,
I purchased and downloaded an mp3 file, and it did not correctly download (I dont know why not) and the last minute of the song is missing. When I log into my itunes account and review purchased inventory, the song is listed as already downloaded. I do not know how to override this setting so that I can "re-download" it. If anyone has any suggestions that would be wonderful. I don't want to purchase it again when I alreayd legally own the file as is.
Thanks!
Alexandra

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes - if you have the incomplete listed in the Music part of your iTunes library (i.e. where you click on it to play it) then iTunes will see that and show it as 'downloaded' on the Purchased link ; deleting it from your library should change it to have a cloud symbol for re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Similar Messages

Previously purchased download error on iPad

So I went kind of crazy downloading previously purchased music in iTunes onto my new iPad 2. I set over 100 songs to download, then went to watch a streaming movie. The downloads were slowing down my connection (I have kind of crappy broadband) so I paused them after 20-30 songs had finished. I forgot about it and came back a couple of days later and tried to resume the downloads one at a time, but I just get a download error that says "[Title of Song] could not be downloaded at this time." No matter how much I "tap to retry" it will not download. If I try to download other previously purchased songs that I hadn't already set to download, it works fine. If I look up the songs I'm trying to download in the Purchased section of iTunes, the songs are marked as downloaded. If I look up the songs in the Music app on my iPad, the songs and albums appear in the list, but there's no album art, and if I try to play them, it just tries to resume the download and we're back to the download error. The songs are definitely not on my iPad. Any idea what's going on and how to fix it? Syncing from my computer is not an option right now, as my iBook is so ancient I can't run a current enough version of iTunes to hook up my iPad - I set it up using my work computer, which does not have my music collection on it and needs to stay that way per company policy. I'm really hoping there's a cloud-based solution to this weirdness.

Ah-ha, okay. I figured this out, pretty much by accident. If this happens to anyone else, here's how to fix it.
In the iTunes Music app (not the store app, but where you actually play your music once it's downloaded), songs in the queue but not completely downloaded yet will have a button next to it that looks only vaguely like a stop button on a remote - a tiny square within a circle. Hitting that button cancels the download. Note that there is no way that I saw to do this within the iTunes Store. Yeesh. Apple is usually better about usability than that. But anyway, canceling the download within Music will remove the songs from the queue within iTunes Store and then the little cloud download icon will reappear beside the songs in question. The songs I have tried so far have all downloaded just fine.

Problem in using 2 IDs for iTunes music purchase downloads and using iTunes Match for 1 ID

Dear support managers,
We are using 1 macbook pro and 2 apple ID for purchasing iTunes music together (Me and my wife).
Actually, I have bought 1 year service of iTunes match on my apple ID and have been using well the service after download the purchased musics under the apple ID I am using.
But once my wife associated the macbook pro with her apple ID to download the musics she purchased,
I have not been able to use the iTunes Match service I have subscribed already.
The message said
"This computer is already associated with an Apple ID. You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 90 days"
I can neither purchase another computer for solving this situation nor want to purchase another iTunes Match service on my wife's apple ID.
Please help me out to solve this issue.
Thanks and best regards,

Hi,
You can only use one Apple ID with iTunes match. Purchasing another match subscription using wife's Apple ID is not a solution. I can only suggest that you use your ID for match and all iTunes music purchases.
Jim

Nokia Music purchase/download problem

Guys
Need some help as scratching my head over this
Just purchased a track via music.nokia.com via my mobile as had password problems via my desktop
I've tried to purchase a track via my mobile but it said payment failed so re-added my c/card details to payment options again in case first one I typed in was wrong and attempted payment again - payment failed a second time
Just checked by c/card statement and the 2 purchases have gone through
Ok, so I log back into my music.nokia.com account via desktop to check my purchase history and its says there is none!!!
So basically I need to problems addressing - double payment and the fact that I am unable to download the 1 track I've paid twice for.
Anyone any ideas or can point me in the right direction to get this sorted out?
I've got the Lumia 820 with amber o/s btw
cheers in advance

Hi sairaj318
Thank you for posting and welcome to Nokia Support Discussions!
Nokia Music Unlimited licenses are activated by signing in with a Nokia Account, and once activated personal to the Nokia Account holder. If the same Nokia Account is used to activate a second or third device, the Nokia Music Unlimited licenses are accumulated on that account and only the most recently activated device can be used to access Nokia Music and download music for free. You will be able to play already downloaded music on previously registered devices.
Therefore, if the device is bought second hand, and the license is still in use by the first owner the second owner is not entitled to the Nokia Music license.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

ITunes purchases download errors

I purchased the Lord of the Rings HD bundle last night, and after a few abortive attempts, the movies appear to have downloaded okay, although iTunes seems to think it downloaded the 1st movie twice; there's only the one copy in my library, though...
On a (possibly) unrelated sidenote, I cannot assign one of my custom audio equalizer presets to the 1st movie; the 2nd and 3rd movies behaved fine, but the 1st refuses to take.
It's the 'iTunes Extras' that don't want to download, no matter how many times I try them, and no matter how many times I try them after making sure I have the latest version of iTunes (I do), or quitting and restarting iTunes, or restarting the whole computer....
For the record, iTunes 11.0.1 trying to figure out whether or not I have any files that need downloading causes iTunes to freeze, while it scrunches up it's little head in fierce concentration, freezing the program for several minutes... it then (finally) decides that the last time it tried was not particularly sucessful (ch'uh!!!), it begins the download again, and all becomes right with the world.
This is not the first time I've had problems with the 'iTunes Extras' portion.
I will go as far as to say that I have more problems (i.e. failures) than I have successes, at this point.
For the record, in this instance the error messages I get are the following...
For the Fellowship and Return of the King extras, I get the error message "- stopped (error = -19)"
For the Two Towers extras, I get the error message "- stopped (error = -23)"
The download window states the the full file has downloaded, every time, but fails upon the last step, whatever that step is; i.e. the Fellowship extras file is 1.81GB, which is what downloads, then it faults...
Anybody got any ideas...?

On an additional note, the window that pops open to tell me there were 'some problems' with several of the downloads states that I should 'check the network connection and try again...' which is what I've been doing for about 24 hours now...
Also, an album I bought just an hour or so ago has failed to download one of the tracks, and doesn't recognize that fact when I ask it to check for available downloads... making me wonder just what the **** is going on over in iTunes land...
Too much holiday cheer...?
Not enough...?
Well, it's getting downright frosty over here where I'm sitting...

App Store Purchase/Download Error !!

When I'm trying to download Xcode or any app it's give me that error.
We could not complete your purchase.
The product distribution file could not be verified. It may be damaged or was not signed.
When I try to install an update for my computer it's give me that error.
An error has occurred
An error occurred while downloading the updates.(102)
I'm really stucked with these problem for 2 days.
Thanks in Advance.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

HT202159 Purchase download error

I just purchased Adobe Lightroom 4. While downloading it stopped. On the App Store application - Purchases tab, instead of the traditional Resume button by the troubled application, I get a dark gray blank button. Before the button there is a message saying "An error has occured" appears in red.
I don't know how to resume this download.

Hi Alex ...
If you have anti virus software installed, you need to disable that.
And turn off the Firewall in System Preferences > Security & Privacy
And try re downloading the app...
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which app you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.

Music purchase download

About a month ago, my phone basically died. I called support and after "bringing it back to life" by going through a process and syncing it to my computer, my phone was working again, however, all of my music downloads were gone. Luckily, about 300 of the songs were on my ipod but about 150 more were totally lost. yes, I know.. i should have had them backed up on my computer, but I just didn't make time to sync the two. Since then, I have purchased a couple of songs from my phone itunes store but they are not downloading to the itunes library like they used to. Is there any way to get all of the songs I had purchased in the past back and how/why are the new ones not appearing on my iphone ipod like they were before??? THanks for any help!

http://www.apple.com/support/itunes/store/download/
Lots of info there to help you
Also, at this url
http://www.apple.com/support/itunes/store/
you can find your purchase history and other useful information.

HT201272 Music not downloading properly, unable to redownload

Some of the songs on a recently purchased album did not download properly and I was not able to re-download them because they are not in the cloud. What can I do?

By not in the cloud do you mean that the album doesn't show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage for redownloading, or that it shows there (possibly under the 'all' heading, not 'not in my library') but doesn't have the cloud symbol for redownloading ? If the latter then try deleting the problem tracks from your iTunes library and they should then get the cloud symbol against those tracks in songs view in the Purchased link.
If you aren't in a country where you can re-download music or if that album doesn't show then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Song re-purchasing/downloading error?

I was re-purchasing/re-downloading a few songs I know I have previously purchased on other devices, but for some reason, some songs would require me to pay again, as if I never did. I have looked back in my purchase history & found the receipt listing the songs I was unable to download. How can I get my songs to download without needing to re-pay for it?

First read this: http://support.apple.com/kb/HT5085
Then this: http://support.apple.com/kb/HT2519

Getting: iTunes is unable to purchase downloads error

Have been getting this error for at least the past 12 hours when I try to download. Not a network error. Not an access error. And not a credit card validation error. Anyone else having trouble buying songs?

In answer to your thread on setting Category values that has just been archived see
http://samsoft.org.uk/iTunes/scripts.asp#ChangeCategory
Can't say I can think of anything offhand for your current issue...
tt2

HT201272 music wont download into iTunes

My songs stored in icloud are appearing in itunes, but i can't get them to download onto my computer when I click the on the "download from the cloud" icon. Any suggestions?
I deauthorized all computers and then reauthorized the one I'm trying to get them to download to.
Thanks,

I've been having exactly the same problems...both iTunes and iPod freeze in the middle of updating: I've done numerous restores of iPod, and have the latest iTunes and iPod software.
Because it's out of warranty, the online repair service calculate a repair at 260 euros (a lot of money in anyone's currency).
Is this time to get a new iPod, or is there something else to be done, that I haven't tried?

ITunes on ios7 download music and movie error

I've been getting a download error when buying or renting movies or buying music.
"Download error. Tap to retry"
Then I get
"Unable to download song" select Done or Retry
If you select Retry, you get the same message as above
Problem is, if I can't download a rental movie, I can't watch it
Any real solutions
Thanks

I have this problem still: 3rd Gen 64GB iPad.
Downloading any video from the iTunes store is apt to result in this problem about 30-40% of the time on rented or purchased movies or purchased tv shows. I have noticed that it doesn't happen with SD tv shows as often as HD (probably due to file size) and that is how I get around it sometimes -- just grit my teeth, give up on the HD and suffer through the lower resolution for that tv show (grumbling iOS7 poor QA related unpleasantries under my breath)
Basically if the download has to be paused or is interrupted odds are that I'll never be able to complete that download... it'll try and try and sometimes result in a download error that won't go away and sometimes it will just keep downloading and then starting the download over at some random time before it completes.
I have found that calling iTunes support and asking them to clear that download will then allow me to start over and usually finish.
It is EXTREMELY annoying and hopefully they are working on a fix and it woul benefit them to do so if thre are many in this situation becasue I buy fewer shows and movies right now because it's such a royal pain to get them to my iPad to watch while flying or in hotels while travelling fo work each week.
If anyone has found a viable solution please post because calling iTunes is the best I've come up with so far and while I can't say one way or another it does appear to be related to storage or file system access.
Also my iPad freezes occassionally and I've noticed a possible correlation between a freeze and a dwnload restarting.
Best regards, all...

HT201272 I try to download music I purchased and it won't download. It comes up and says "download error. Tap to retry." Every time I retry it does the same thing. Why is my phone doing this??

I try to download music I purchased and it won't download. It comes up and says "download error. Tap to retry." Every time I retry it does the same thing. Why is my phone doing this??

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Download error on already purchased music

I get a download error when loading already purchased music to my iPhone 4

I try and download a song and it almost finishes and than "unable to download song" pops up "blank song could not be downloaded at this time. " than I get two choices done or retry. When I go to downloads the song is there and underneath it says download error tap to retry.

HT201272 Music Purchase Download Error

Similar Messages

Maybe you are looking for