HT201272 my grandaughter was playing with an app that i had to pay for she clicked buy nd now she was playing the same pp but it was $9.99. with tax $10.03 and she did not no that it says buy means to buy app sheis 5 yrs old the first one i let go but she

plz put back the money u took out for app that i didnt even get or want my 5 yr old grandaughter was playing and this sign she said was popinbg up and i saw after it happened to a didfferent one it says buy or no thanks and she clicked buy so plz take off if the app is on my iphone but it is not and plz put back the $10.03 with tax back into my account the apple store and sprint store both told me to send u this mess to delet and restore my money into my account thank u
<Personal Information Edited by Host>

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your phone number from your post.
You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your device via Settings > General > Restrictions > In-App Purchases 'off', and depending upon what versiob of iOS that you have on it you may also have a Require Password setting on the Restrictions screen which you can set to 'Immediately'

Similar Messages

What do I do if someone think their account to mine and I did not except that how do I get rid of it

How do I do if someone think their account to mine and I did not except that how do I get rid of it

It's not a virus. It's a JavaScript scam that only affects your web browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

I entered my email in word with friends and it did not allow me to sign on. It said I needed to activate the email. How do I do that?

I entered my email in word with friends and it did not allow me to sign on. It said I needed to activate the email. How do I do that?

What does: "I entered my email in word with friends" mean? Please explain better your problem and what you want to do.

I don't remember my Apple ID security questions and I did not create a rescue e-mail. How can I reset or obtain the security answers?

I don't remember the answers to my Apple ID Security Questions and I do not have a rescue e-mail. How do I reset or get the security answers?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

While surfing I got a popup from FF [ostensibly] that said it had to "protect me" from a site and that I had to pay for the service. What is going on? I have no add-on like that. Thanks

I got a popup which wanted to protect me and said I had to press a button to get there site to pay. I pressed the button and there were different plans to pay for. $9.99 for a year etc. I just left. But how did that happen. Sorry I didn't write down the info. it looked like a scam to me and I just hightailed it outa there.
BTW also having continuous problem with watching videos [mostly youtube] and other downloads... they just stop in the middle of the download. Any ideas?
Thank you all again.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
You can also use "Forget About his Site" in the right-click context menu to remove all stored data from a specific domain.
Do a malware check with some malware scanning programs.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

HT201343 I tried setting sound to apple tv before mirroring and it did not work. Any other suggestions?

I tried the solution of selecting sound in System Preferences before turning on mirroring and it did not work. Any other settings I need to worry about?

You can only update an app from the AppleID that was used to purchase it.

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup. How can I get the music that resides on my ipod nano (4th generation back onto the new hard drive on my pc.

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup either locally or on the cloud. Much of the music is from old vinyl and podcasts which are no longer available.
How can I get the music that resides on my ipod nano (4th generation) back onto the new hard drive on my pc.
I have been reluctant to install iTunes on the new hard drive out of fear that I will lose all the contents on the ipod if I try to synch to the new hard drive.
Help!

No backup is a huge mistake.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store ... - Apple - Support

With previous editions of iTunes for Windows, I could play a CD at the same time as it was being imported. That does not work anymore. Why not, and is there a way to do both with the most current version?

With previous editions of iTunes for Windows, I could play a CD at the same time as it was being imported. That does not seem to work anymore. Why not, and is there a way to do both with the most current version? I am running a Surface Pro 2 with Windows 8.1 and the most recent vesion of iTunes, which, in all other respects, works well. I just can't listen to an album for the 1/2 to 1 hour that it takes to import it into my library.

Two JVM's ? I thought that J2EE worked within a single JVM and run everything in containers. Can you see the two processes?

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

Return it. If you can't return it, turn it over to the police and consider this a life lesson.

HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help.

My wife recieved invite event from my PC Outlook. She accepted it, but it never showed up on her iCloud or iCal on our iMac. Then I removed her as an invitee and it did not remove the event from her iPhone. So now she has a event on her iPhone that can't

My wife recieved invite event from my PC Outlook. She accepted it, but it never showed up on her iCloud or iCal on our iMac. Then I removed her as an invitee and it did not remove the event from her iPhone. So now she has a event on her iPhone that is not on either her iCloud or iCal. How do I remove it from her iPhone?

1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
iOS and iPod: Syncing photos using iTunes
2)
Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Then on the iPod go to
- Settings>Messages>Send and receive and sign out your ID and sign into hers. Make sure that only her ID email address is listed.
- Settings>FaceTime sign out of your ID and sign into hers. Make sure that under You can be reached at only her ID email address is listed
- Settings>iCloud and sign out and sign in with hers
Contnue to use the commpn ID/account for Settings>iTunes and App stores.

TS1424 I was charged for 240,000 coins in slotmania and did not receive that many I always buy the $ 19.99 package. If I am being charged then I want the coins

I was charged for 240,000 coins in slotmania and did not receive that many

This is a customer support forum, Apple advisors will not address your concerns here. If you need assistance, visit the link below to contact support:
http://www.apple.com/support/itunes/contact/

My Bose SIE2i volume control does not work. (pause/play does work). This is the secone set - the apple store in Sydney replaced the firsat set that had the same problem. It was working OK and has stopped.

My Bose SIE2i volume control does not work. (pause/play does work). This is the second set - the apple store in Sydney replaced the first set that had the same problem. It was working OK and has stopped.

Thanks again V.K. I did check the layout, and it was listed as alphabet when I inputted the password. So that doesn't seems to the the issue.
Just finished a truly mystifying experiment, but I put in a shorter password in the way mentioned earlier and it worked. I then systematically kept increasing the characters of that password and it seems that if the password starts to exceed about 16, it stops recognizing it. I am fairly sure it is not the password itself since it never gives an error when typing in the verification password. So unless I systematically make the exact mistake twice at the setup screen, and then don't or make a different mistake every time at the login screen, I don't think its my typing skill.
So problem solved for now, but I am still a bit worried. Maybe I should completely reinstall and use a shorter password.
Is there supposed to be a length limit?

To Apple Inc. respectable brothers, dear, I've purchased a Yvonne immediately after S Black color I did not know that the owner of the device may do Service i Claude and I've work restor of Yvonne and when activation asked me to calculate i Claude and I d

To Apple Inc. respectable brothers, dear, I've purchased a Yvonne immediately 4 S Black color I did not know that the owner of the device may do Service icloud and I've work restor of Yvonne and when activation asked me to calculate icloud and I do not know; I do not know who is the owner of the device with science I bought the machine from Turkey Fargo to help me, I was involved with this device, and I'm from users of the iPhone please help me thank you with the knowledge that Amy device is 013186007698501
If it is possible to activate the iPhone and that did not help me Fargo just inform me or give me the e-mail which has enabled Claude feature so that I could e-mail correspondence on Arslo Please e-mail me
For I am God and you will lose device safely God

Birden konuları gönderme Lütfen dur.
Buraya git -> https://discussions.apple.com/message/24870284 # 24870284

HT201272 my grandaughter was playing with an app that i had to pay for she clicked buy nd now she was playing the same pp but it was $9.99. with tax $10.03 and she did not no that it says buy means to buy app sheis 5 yrs old the first one i let go but she

Similar Messages

Maybe you are looking for