HT201272 my purchased items aren't showing in itunes store. none of them

I logged into my itunes account to download some of my content from the cloud. nothing's showing.

Have you tried logging out and back into your account on your Mac's iTunes, and/or closed/reopend iTunes or rebooted your Mac ? Depending upon what country that you are in you might not be able to redownload all of your previous purchases e.g. music, films, tv shows can't be redownloaded everywhere (audiobooks and ringtones are one-time only downloads) - and items may also have been removed from country's store by the content provider.

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My purchased items aren't showing up.

I have like 800 songs purchased and none of them are showing up except for the ones that if bought since iOS7..they randomly dissappeared from my phone and they aren't in the purchased section. If i search each song it lets me download it but it doesn't already show up. How do I get them to show up again?
Please help me.

I have like 800 songs purchased and none of them are showing up except for the ones that if bought since iOS7..they randomly dissappeared from my phone and they aren't in the purchased section. If i search each song it lets me download it but it doesn't already show up. How do I get them to show up again?
Please help me.

I am using only one Apple ID. The problem, since iOS 6, is the App Store purchased items screen just shows loading screen it finally crashes or gives the error message 'can not connect to Apple store'

I am using only one Apple ID. The problem, since iOS 6, is the App Store purchased items screen just shows loading screen it finally crashes or gives the error message 'can not connect to Apple store'

I am using only one Apple ID. The problem, since iOS 6, is the App Store purchased items screen just shows loading screen it finally crashes or gives the error message 'can not connect to Apple store'

HT204370 How do I permanently delete purchased movies or TV shows from itunes?

How can I permanently delete purchased movies or TV shows from itunes?

You can't currently permanently delete items, all you can do is hide them so that they are less visible : hiding and unhiding. At the moment you can't hide items directly on iOS 6 devices, but you should be able to do it via your computer's iTunes.

Purchased items not in library but itunes says it is already downloaded. It is in my i-phone library but when I try to download ot computer, it will not let me. It acknowledges that it is already purchased but says it is already donwloaded. It is not.

Purchased items not in library but itunes says it is already downloaded. It is in my i-phone library but when I try to download ot computer, it will not let me. It acknowledges that it is already purchased but says it is already donwloaded. It is not.

Having same problem, DId you ever figure out a solution

Podcast artwork does not show in ITunes store

I recently began producing a music podcast http://itunes.apple.com/us/podcast/felony-buddha/id375837423.
I am using blogger http://www.felonybuddha.com and feedburner http://www.felonybuddha.com/feeds/posts/default?alt=rss.
Initially I did not have the artwork url in SmartCast but I updated Smartcast
on 06/04/2010 with this url http://4.bp.blogspot.com/PuXcBmmd7sY/TAmrnudmrHI/AAAAAAAAAAM/W8kCV6S3N2U/s1600/iStock000010405007XSmall.jpg. I sent a Ping but the podcast artwork still does not show in Itunes store.
What am I doing wrong? Thank you for your help.

The Feedburner feed is probably OK: it does have the declaration and the correct image reference.. As there are no line returns separating the tags it appears either as one or two long lines or as a slab of text, so it's very difficult to read, and you might want to go through your original feed if you can, and put some line returns in.
Assuming it to be OK, you have two possibilities: both involve you editing the original feed.
For clarity let's label the feeds;
Feed 1 is your original, http://www.felonybuddha.com/feeds/posts/default?alt=rss
Feed 2 is the Feedburner-generated one, http://feeds.feedburner.com/felonybuddha/MhvA
Method 1: amend feed 1 to contain the necessary tags. The top section of the feed should read:
<?xml version='1.0' encoding='UTF-8'?>
<rss xmlns:atom='http://www.w3.org/2005/Atom'
xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/'
xmlns:georss='http://www.georss.org/georss'
xmlns:thr='http://purl.org/syndication/thread/1.0' version='2.0'
xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" version="2.0">
<channel>
Then in the top section of the feed, after 'channel' and before the first 'item' tag, add:
<itunes:image href="http://4.bp.blogspot.com/PuXcBmmd7sY/TAmrnudmrHI/AAAAAAAAAAM/W8kCV6S3N2U/s1600/iStock000010405007XSmall.jpg" />
making sure you don't get this inside another tag (and there must be no line breaks within this). There are still other tags missing, which though they aren't essential, ought really to be there.
Method 2: this might be preferable - redirect iTunes to Feed 2. Feedburner does add a lot of garbage to the feed (intended for compatibility with other rss readers) but they shouldn't cause any problems; however there are some caveats, see below. The method:
You will need to add the following tag to Feed 1, after the 'channel' tag and before the first 'item' tag:
<itunes:new-feed-url>http://feeds.feedburner.com/felonybuddha/MhvA</itunes:new-feed-url>
Before doing this you should read this Apple Tech Note just so that you are completely clear what you are doing.
Re-upload the feed and leave it there until iTunes has changed to the new feed - this may take some days. To check whether it's changed, go to the Store page for your podcast, click on the 'Subscribe' button, go to the 'Podcasts' section in the sidebar, and click on the 'i' button on the extreme right of the line for your overall podcast (not the episode). The pane which pops up contains the feed iTunes is using.
Caveats:
Make sure you get the URL exactly right in the redirect. If you make a mistake *you will not be able to get it back* once iTunes has redirected.
Be aware that once you have transferred to Feed 2 you cannot edit that feed directly, only the feed you submit to Feedburner. This may possibly mean that if you later want to redirect to another feed you won't be able to.

"show in itunes store" command missing from video library

updated to itunes 11.1, and ios7.
This isn't a pro or con diatribe, just a list of the minorish bugs that i have noticed:
First (probable?) bug:
With the latest update, the (control click) "show in itunes store" command is missing from all video layouts (unwatched, shows, genres) except "list".
I assume this is just a temporary bug, as it limits easy access to purchasable store content.
This is especially important since "check for available downloads", while still around, has been, as far as i can tell, completely nonfunctional for months.
I now have all my email notifications for passes turned on, and just manually click on the emails to download new content.
However, especially for shows with extra content, sometimes the email doesn't download the actual show, just the extra content.
for this reason, and for non pass shows, and just for general shopping and impulse buys, I liked to use the "show in itunes store" to easily check shows that i am currently interested in.
except that now it is gone.
Another (probable) bug:
I have a lot of purchased content, so i have the cloud turned off to control the flow of menu information. i don't need to see everything i have purchased all the time, only the newest shows that i actually have loaded onto the ipad. I still just load in the shows i want to watch from my main computer after i have downloaded them from apple to the hard drive, which i guess is now a bit old fashioned. ios7 doesn't seem to like this very much, as it initially displays the cloud content when opening the "video" app, before blanking and replacing it with the edited down version. But the real bug is this:
Now when i delete a video on the ipad, it crashes the "video" app.
And, instead of recognizing the delete when i sync to the computer, it ignores it and reloads the video onto the ipad.
......And finally:
There is still a tendency for the ipad and itunes to throw up the "sign in" pop up, often multiple times in a row, anywhere and for no reason, even when i am already signed in. Sometimes i can just hit "cancel" and it disappears, other times it forces me to retype my password. It's gotten a lot better and less frequent than when it first started earlier this year, but it's still around.
Having said this, I'm still, of course, a huge fan of the change earlier this year that keeps track of purchases and allows me redownload, instead of the old "lose it and its gone, tough luck" policy.

Ha. Maybe it's just me then. When i control click on a show, i'm getting:
In Library/TV Shows: Unwatched, Shows, and Genres:
play "[show]"
mark as watched
mark as unwatched
[depending on blue dot]
get info
rating
show description
show in finder
reset plays
show in playlist
copy
as opposed to, in List (and everywhere else):
play "[show]"
mark as watched
mark as unwatched
[depending on blue dot]
get info
rating
show description
show in finder
show in itunes store
get album artwork
reset plays
consolidate files
new playlist from selection
add to playlist
show in playlist
copy
delete
uncheck selection
apply sort field
I have my sidebar turned on, but it doesn't seem to make a difference if it is showing or not.
I looked around in settings, view, and window for a way to modify the control click menu, but couldn't find anything.
It's a very minor issue.
If your menu is working, maybe I just need to delete my copy of itunes and reinstall. Or change a setting somewhere.

I can´t rent movies on Apple TV I keep getting this message: Verification Required Before you can make purchases, you must go to the ITunes Store on your Computer and verify your payment information.

I can´t rent movies on Apple TV I keep getting this message: Verification Required Before you can make purchases, you must go to the ITunes Store on your Computer and verify your payment information ? Done and still aren´t able to rent.

Hi.
You will need an iTunes acount !! then just log in to it and confirm your card payment details.
I've don the same think!! good luck! it works for me.

Your purchase could not be completed contact itunes store support to complete this transaction.

"your purchase could not be completed contact itunes store support to complete this transaction." shows on my ipad when I purchase things in apps.

Click here and request assistance.
(79569)

I recently purchase a tv episode from the iTunes store, however, can not download to my IPOD Touch. Apparently, a format issue, any suggestions

I recently purchased a tv episode from the iTunes store. However, I can not get the tv episode downloaded to my IPOD Touch i.e. can not sync movie although music works fine. From what I read it is an issue with the format of the episode. The format is HD and apparently is too much for my IPOD touch. According to the documentation, the SD format for the episode should have been downloaded at the same time as the HD. I have the latest iOS for my IPOD Touch, 4.2.1 and latest for ITunes 10.5.3.3. I am using my PC with Windows 7. I can not download directly to the IPOD Touch since access to the clous is required i.e. iOS 4.3 or higher. Any suggestions?

My suggestion is for you to do the downloads overnight.

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device

mickyja wrote:
I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device
Micky,
The iTunes Store sells songs in AAC format. Most Android phones can play AACs. Just sync them to your phone per the instructions with the phone.
If by any chance your phone does require MP3 format, you can use iTunes to convert the files, per this guide:
iTunes: How to convert a song to a different file format - Apple Support
(This conversion does not require burning.)
For future reference, note that the iTunes Store is really optimized for people using Apple devices. You might find it more convenient to buy music in Mp3 format from Amazon Digital Music or Google Play Music.

HT1879 How can I get a refund on purchases made in error in the itunes store?

My kids purchased and downloaded music from the itunes store that i was not aware of nor wanted til it wouldnt let me download anything else from itunes or any apps. How can I get refunded for these downloads?

You can try contacting iTunes support via this page and see what they say : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Unable to make purchases with my new Mac in iTunes Store.

I am unable to make purchases with my new Mac in iTunes Store.
I can buy with my iPhone or my company lap-top (Windows) without any problems. Only with my brand new MacBook Pro it is impossible.
When I try to authorize my Mac, sure dialog window appears and I give my ID and password. Then I get error message: "There was an error storing your authorization information on this computer. The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." The same message I get, when I try to deauthorize.
If I try to buy anything (pushing button "Buy"), then I get following error message:
"iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads".
But I have such a permission!!! I can see it!!!
I have even made so, that "everyone" and "staff" also have permission "read and write" in folder iTunes and all subfolders.! :))
When I ask for "available downloads" immediately I get the same answer: " iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads"
I have done:
1. I have used the Terminal to correct the permissions (in Finder it looked correct anyway).                    -          NO Result.
2. With Disk Utility I have verified and repaired Disk permissions. (There were approx. 10-12 incorrect values and 3 of them concerned iTunes and other - Jawa ).           -           NO Result.
3. I have moved all iTunes files in Thrash and installed iTunes again (previously downloaded from App Store ).                    -          No Result.
4. I have verified Disk permissions with Disk Utility again. There was nothing wrong, but in spite of this I have pushed the button "Repair Disc Permissions".          -          NO Result.
5. New installation of iTunes again.           -          No Result.
Can it be, that the reason of a problem are not correct transferred data from my old MacBook?

with my new Mac
You have a warranty. Take advantage of it! Call tech support or call the iTunes store.

HT204411 I am in Australia and wish to purchase a movie in the USA itunes store and download it to my windows 7 computer. Can anyone help?

I am in Australia and wish to purchase a movie in the USA itunes store and download it to my windows 7 PC. Can any one help?

You can only buy content from your own country's store, to buy from the US store you will need to be in the US with a US billing address on your account. You can try requesting that the film be added to the Australian store, but unless the film studio/rights-holder agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html

Itunes is showing accessing itunes store after waiting for 30 minutes also

itunes is showing accessing itunes store after waiting for 30 minutes also

With those symptoms (assuming you're getting this on iTunes for Windows), I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT201272 my purchased items aren't showing in itunes store. none of them

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