HT201272 Pre-Ordered album won't download.

I have pre ordered Jay-Z new album;Magna Carta..Holy Grail: before it was officially on Itunes. I go to the album on iTunes it says "Purchased" but is not in my Music, nor where I go to "Prchased" on the Itunes app. HELP!! much appreciated..

Hello krdl_
Thanks for the question, and welcome to Apple Support Communities.
The following article provides an answer to your question:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Thanks,
Matt M.

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Pre ordered music won't download

I preordered candice glover's album a while back and it said when a single from the album is released it will automatically download to my phone. A new single was released yesterday but it hasn't downloaded, what can I do?

Hi Trini1983,
If you are having issues with a pre-order from the iTunes Store, you may find the following article helpful:
iTunes Store: About Pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

HT201272 I have purchased a pre ordered album but I cannot download or find it to,download to any of my devices, help please x

Hi there,
I have purchased a pre ordered album, however I cannot download it to any of my devices at all! I've tried using the various links given to me but nothing happens, and I've tried downloading it ion my laptop using the function 'check for available downloads' but it tells me that all my downloads are up to date!
The album came out on 15th July The Pet Shop Boys new album and I still haven't been able to get it, please help
:o)
Liza Jayne

Does it show in the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading ?

I can't find how to download a pre-ordered album on my ipod after the album has been released.

I pre-ordered an album on my ipod a few weeks and it just came out today. When I got to the store and clicked on the album it says purchased. I can't find how to download the album on my ipod.

Hi there,
You may find the article below helpful.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
-Griff W.

HT204088 i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

Hi there c_varisco_pr!
I have an article here that I believe will help you get this issue resolved. This article can tell you how to report an issue with your purchase to iTunes, and it can be found here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

If you delete the song from your PC you can redownload it. Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting). To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases. Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.

Pre order album sayin purchased

i pre order tamar braxton and i never got the album bt it says purchased

Hello Kendrick25,
I would be eager to download and listen to a pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT2736 How to gift a pre-ordered album on iTune?

I pre-ordered an album I want to send as a gift to my friend but I don't have the option gift anywhere. How can I do that? If I can't I would like to cancel the pre-purchase and I need to know what to do.

Hi there,
You may find the article below helpful.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
-Griff W.

HT204088 how can I get my order # on a pre-ordered album ? it's been paid for, but album doesn't release until May 21.

how can find the order # on a pre ordered album. It's been paid for, but the album isn't released until May 21. I need the order number now, for a contest promotion. thanks.

Hello MaineMoxie,
This information from the iTunes Store explains the Pre-order process:
http://help.apple.com/itunes/mac/10.0.1/interface/index.html#itns3165
To pre-order an item, click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
To download a pre-ordered item, click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
To view, cancel, or see the expected release dates for pending pre-orders, choose Store > View My Account, and click Manage Pre-orders.
Hope this helps!
- Judy

I have pre-order album problems

I pre-ordered an album but when I tried to download the album, iTunes states that it is not in itunes currently, but i had recieved the email stating I could download and have a few of the songs from the album already when I purchased, what should I do?

Hello there, Paw_010.
The following Knowledge Article provides some great information in regards to pre-orders and how to download them once they become available:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
If you still are unable to download it, you may want to follow the steps found here for downloading past purchases:
Download past purchases
http://support.apple.com/kb/ht2519
Report your issue if your order is still unable to be downloaded:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

How do i get me pre ordered album to itunes

how do i get me pre ordered album to itunes

If you go into the itunes store and select the Purchased Link under Quick Links
Then you can select the Album it should appear under the Music
Click the Cloud icon by the side of it and it should download at no extra cost.
In future to ensure this does not happen. Preferences, Store
Tick Download Pre-Orders when available

How can I cancel a pre-order albumi

How can I cancel a pre-order album off my phone.

You can cancel pre-orders by logging into your account via the Store > View Account menu option on your computer's iTunes (you can't cancel them on your phone) : iTunes Store: About pre-orders.

Pre-Order single won't sort correctly once album downloads

I pre-ordered Ryan Adams "Easy Tiger" and got the single "Two" immediately downloaded. When I downloaded the rest of the album today, it did not re-download the single with the rest of the album. When I tried to fix the sorting issue by changing the info fields (album name, track number of X, etc) nothing worked. Itunes and my Ipod still put this song at the end of my album. This drives me nuts. Any help?

I'm having the exact same problem with the exact same album - Ryan Adams / Easy Tiger, and the single Two.
I have noticed that the album tracks are marked Explicit, while the single is not, but that's the only difference I can see.
Like jtrieb I've tried changing the album name and fixing the track number to be 2 of 12 to fit in with the rest, as well as sorting by track number and then album, to no avail. It insists on remaining at the bottom of the list.
Note that I'm not using iTunes for Windows (found this thread via search), but iTunes for Mac OS X.
PowerBook G4 Mac OS X (10.4.10) iTunes 7.2 (34)

Cannot download pre-ordered album

After using the link in the iTunes Email i received, or using the 'search for available downloads' options in the store menu: it tries to connect to the store. After a while it stops and says 'the connection to the store was broken, try again later.'
Why is that? i can visit the iTunes storenormaly, so why icannot download my content?

Same problem.... but i haven't received an email yet. (I pre-ordered a special deluxe version album)
I tried to buy the special album or the 'normal' album but i can't!!! what's wrong with the store?

I can't find any way at all to download my pre-ordered album.

Attempt 1: I went to the album page. The album and every song say "purchased", which makes me unable to press a "download" option.
Attempt 2: I checked for available downloads but came up with nothing.
Attempt 3: I managed my preorders from my account options page. The only option there was to cancel my pre-order (even though the album is already available).
Attempt 4: I viewed my recent purchases, but the album did not show up.
Attempt 5: In a somewhat desperate attempt (though I knew it wouldn't work because of Attempt 4), I turned on the viewing of Cloud items in the library, but once again my pre-order did not make an appearance.

Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.

HT201272 Pre-Ordered album won't download.

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