HT201272 Purchase history help...

When i updated to itunes 11,i deleted my purchase history. How do i get it back?

You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption (what contact methods are available to you might depend upon what country that you are in).

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HT201272 Purchase history in itunes on pc does not show audio books that I have downloaded. How do I download them to my itunes library?

I have the current version of itunes on my pc and my wife had downloaded a few audio books to her i phone under the same account. Her phone was damaged and was replaced. I had backed up the phone and restored the new one but her audio books were not put on the new phone. When i look in my itunes library on my pc the book does not show up. In the purchase history I can find when i purchased it and the order number but there is no option to download it. Then under the "purchased" area it gives the options of music movies tv shows apps and books (not audio books) but audio books are no where to be found. If i can get any help figuring it out i would appreciate it.

Hey innerev2003,
Thanks for the question, and welcome to Apple Support Communities.
If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
iTunes 11 for Windows: Manage your iTunes Store account
http://support.apple.com/kb/PH12507
Thanks,
Matt M.

HT204088 Can I view my purchase history on my iPad?

I can't see my purchase history - help!

Apple why is your website one of the hardest bloody sites that I navigate every time I click on one thing it goes off in a different route! EVERY email you have sent me customer service ones or email alerts that say click here to go to this are broken links!!!!!
It's bloody frustrating, as a company your the 1st on a lot but do something about making it easier to get answers to queries the customers WHO HAVE BROUGHT YOUR PRODUCTS HAVE!!!!!
MAY MAKE FOR HAPPIER CUSTOMERS!!!!

HT201272 I have purchased 17 books from iTunes in the past 6 years and I can't locate them in my purchased items. They show up in my purchase history but I lost one of the books and would like to download it again. Help!!!!

In the past 6 years I have purchased many books from iTunes. I lost one of them and would like to download it again, however it is not showing up in my purchased screen. All of my music, movies, and shows are showing but none of my books. They do show up in my purchase history, how can I get them back? Help!

Welcome to the Apple Community.
So far as I am aware, books haven't been available for 6 years, so I'm wondering if you mean audiobooks.
Audiobooks are not currently part of the content that can be re-downloaded.

HT201272 my ipod touch 4th gen doesnt show purchase history in the app store when i go to downloads help please as my in app purchase is not coming up in ap yet shows up on apple store on my pc as purchased. bit miffed by this someone pls help. :(

i recently purchased an in app purchase which is showing up on my itunes account as a purchased but has not shown up on my ipod touch 4th gen. (think it was due to losing my wifi connection during download).
i went into problem solving on the itunes store to rectify the issue to discover that i needed to go via my app store on my ipod to purchase history, which on the ipod touch 4th gen is supposidly at the bottom of downloads... after trying this i discovered that i have no option to go into purchases as this does not exist on my downloads options nor does it exist anywhere on my ipod version of the app store?? can someone please help?? im miffed. :s

Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items.

HT201272 I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help

I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help.

Audiobooks are currently a one-time only download from the store. If you don't have it on your computer (audiobooks go into the Books part of your iTunes library) nor on a backup, then if it's still in the store you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT201272 I made two software purchases back in early 2012 and they are not showing up in my purchase history. I want the software on my new laptop and I cannot find it. What do I do?

I'm not finding software I purchased in my purchase history. Can anyone help lead me to where to find it. I have the software on my IMac and want to install it on my new laptop. I cannot find it? Help!
Thanks,
Chad

If they are iOS apps and you are signed into your computer's iTunes with the same account that you originally bought them with then they should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
If they are Mac apps bought from the Mac App Store and you are signed in with the same account, then they should show under the Purchases tab in the Mac App Store.

I have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....

i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....

You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar.

I paid for a rented film on my iPad, got the receipt but now i can't find the film and its not in my purchase history. Help!

I paid for a rented film on my iPad, got the receipt but now i can't find the film and its not in my purchase history. Help!

If you rented and downloaded it on your iPad then it should be in the Videos app - if it doesn't show in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

Help please i lost my phone and all my i tunes, my tunes are not in my liberay as it was quite new any how have new phone and can only find my past i tunes on my purchase history what can i do ???

need my i tunes i can only find them in my purchase history is there any way i can get them back please help ty

Did you not transfer them to your computer? and back them up?
You only get one download.
Unless you are in the U.S where Apple has released a Beta version of icloud.
If not in the U.S., you could try contacting itunes support and asking for an exception. they are under no obligation to allow.

When i try to re download apps for macs, it saws sign in for purchase history then nothing happens. i could really use some help. thank you

when i try to re download apps for macs, it saws sign in for purchase history then nothing happens. i could really use some help. thank you

Hi,
You've come across a MAS bug.
Install the v10.6.7 combo update here.
Restart your Mac after the update is installed.
Instructions for re downloading apps here.
Carolyn

HT1918 I have Unknown Itunes charges on my credit card. I need help to identify the purchases. It does not show in my Itunes purchase history but only one my credit card statement.

I have some unknown Itunes charges on my credit card that I have been busting my brains on getting an answer. I HATE not getting to talk to a real person!!!! Same amount Charges show three consecutive days but does NOT show on my itunes purchase history. Suggestions greatly appreciated. A hammer to smash the computer would help too.

If they don't show on your purchase history on your account then have you have you added or changed your credit card details on your account - when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) ? If not then you could contact iTunes Support via this page and see if they can see what they are for : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204370 I recently purchsed Black Hawk Down but can not find it anywhere in my purchase history and have cant seem to find where i can download it again without being charged? Please Help!

I recently purchsed Black Hawk Down but can not find it anywhere in my purchase history and have cant seem to find where i can download it again without being charged? Please Help!

Hi..
Check your debit or credit card account to see if the transaction went through, or if you purchased from the balance of a redeemed gift card, see if the amount of purchase was deducted.
Account Home - Apple Store (U.S.)

HT201272 Purchased app no longer found anywhere...help?

I tried to update an existing app on my iPad. However the iTunes store refused to acknowledge it's existence. I deleted the app, trying to force a re-install which unfortunately made it worse as the app then vanished from the list of purchased apps. I did not realize that deleting a copy of an item you purchased meant that Apple could then delete your purchase history.
This app does not appear in the app store or even on a full search, except as other folks citing the app itself.
I've already done full restores. Considering it took almost a week to fix last time (iOS update bricked my iPad) I'm a bit wary on trying again.
Any help appreciated.
App name: "BinauralBeats" one word.
iPad: iPad 2, 16 GB.
iOS (latest 8.whatever)
Message was edited by: Rerednaw (spelling)

I can see an iPhone app called 'Binaural Beats', but not one without the space in the middle - if that's the app, and it's still in your country's store, then it should show in the Purchased tab for redownloading (click on the 'iPad Apps' button top right of the Purchased and select 'iPhone Apps' instead).
If the app is no longer in the store then you won't be able to redownload it, if that is the case do you have a copy in your computer's iTunes library or on your backup of your downloads/library so that you can sync it back ? Content providers can remove their items from the store at any time, ideally you'd be keeping and maintaining a backup copy of all of your downloads.
For a restore, no iTunes download is included in a backup, an iCloud restore will redownload what it can from the store, an iTunes restore will look for them in your iTunes library.

Past purchase History.. Need receipt please help!

Hello,
I am hoping I can get somne help with my issue..
I purchased a PNY XLR8 Video card a few years I think 2011ish.. Anyway it finally gave out on me.. The card has a lifetime warrnty.. I put in for a RMA.. everything was going fine with PNY until now they want a copy of the recipt.. Well when you look at that old of a recipt.. its faded.. the scanner cant pick anything up.. Honestly I am a little mad, PNY will slap LW on their box then ask for all kinds of stuff before they will honor it..
Anyway is there a way my history can be found by phone number? I hope!!

Hi Mike44107,
Yikes! I’m sorry to hear that your video card decided to kick the bucket like that, but it’s great that PNY is willing to help you underneath their lifetime warranty. Like autotech796, our knowledge article would normally steer you in the right direction towards getting your hands on a copy of your receipt to start a claim with PNY.
I hate to be the bearer of bad news, but unfortunately, we cannot retrieve receipts for purchases made more than two years ago. As you are unsure of the exact date of purchase though, I looked through your purchase history using your email address used to register on the forum. While I was unsuccessful in locating it, I do want to try to find it using other methods.
At your earliest convenience, please send me a private message including your phone number, any other email addresses we may have on file, your My Best Buy member number (if you have one), and method of payment (Visa, MasterCard, check, cash, etc.). You may send me a private message by ensuring you are logged into the forum and clicking on the button to the right of my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

HT201272 Purchase history help...

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