HT201272 purchased app is missing

My app is completely missing from my purchased apps tab. I have a receipt from where I purchased it. How can I get it redownloaded on my phone. The app is Keeper back up, I paid $9.99 for it and it is gone. Any ideas on how to get it back.

You can't download it, and as you can find it via the spotlight search screen then it is still on your iPod. You've checked all your homescreens and app folders for it ? There is a limit of 11 homescreens after which apps are only accessible via the spotlight screen. You can try doing Settings > General > Reset > Reset Home Screen Layout which might make it easier to find (it will reset all your homescreens and app folders)

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Purchased "Moneypad app" missing in App Store. I've used that app for more than a year and all my financial records are in it. I have the backup but I need the app. How can a purchased app go missing??? Is that even legal??

I've used "Moneypad" app to record my financial transaction for over a year and I got an update today. After updating all the icons where misplaced and there were a lot of bugs in the app. The update said "Restore original app icon". So I decided to delete it and reinstall the app but now i couldn't find the application in the itunes store both through my Macbook air and my iphone 5. What do I do now?? how can a purchased app go missing? Is it even legal to delete apurchased app from the itunes store?? What happened to my money and the worst part is my records cant be used in anyother application but "Moneypad". There were 2 version of the app in the store. One was free and the other One was paid. The free app is still there but the paid One is gone!! Please respond to this issue as soon as possible! I need it to record my daily transactions or it would mess up my work a lot! Thankyou.

I did buy it long back! and now,I downloaded the free version and it requires me to buy it again to make it pro. and NO I dont have a copy of the application with me! I juz have the backup of the app data with me! and "
MoneyPad√ " is the trial version. The original version which was Rs.220 in India when i got it was named "MoneyPad" without the mathematical symbol. Please is there any way i could get that application back?? I purchased the application and i've got all rights to own it! and what do you mean by "App developers can remove their apps from the store at any time"? So Can I upload some stupid app claiming to be something else and costing around $100 and delete it as soon as someone purchases it??

IOS update to 5.1 now all purchased apps are missing

I just completed the iOS update on my husband's phone & all of his purchased apps are missing. They are not in his phone, nor are they in iTunes despite a previous back up. Where are they & how do I restore them?

As long as the apps are still available in the store, and you use the same iTunes account as you originally used to buy them, then you should be able to re-download them for free : http://support.apple.com/kb/HT2519 . If you download them to your computer's iTunes you could then try restoring to your backup and see if that restores them and their settings/content - a backup doesn't contain the actual apps, just their content/settings, so for the restore to work fully iTunes needs access to the apps so that it can restore them.

HT201272 Purchased app no longer found anywhere...help?

I tried to update an existing app on my iPad. However the iTunes store refused to acknowledge it's existence. I deleted the app, trying to force a re-install which unfortunately made it worse as the app then vanished from the list of purchased apps. I did not realize that deleting a copy of an item you purchased meant that Apple could then delete your purchase history.
This app does not appear in the app store or even on a full search, except as other folks citing the app itself.
I've already done full restores. Considering it took almost a week to fix last time (iOS update bricked my iPad) I'm a bit wary on trying again.
Any help appreciated.
App name: "BinauralBeats" one word.
iPad: iPad 2, 16 GB.
iOS (latest 8.whatever)
Message was edited by: Rerednaw (spelling)

I can see an iPhone app called 'Binaural Beats', but not one without the space in the middle - if that's the app, and it's still in your country's store, then it should show in the Purchased tab for redownloading (click on the 'iPad Apps' button top right of the Purchased and select 'iPhone Apps' instead).
If the app is no longer in the store then you won't be able to redownload it, if that is the case do you have a copy in your computer's iTunes library or on your backup of your downloads/library so that you can sync it back ? Content providers can remove their items from the store at any time, ideally you'd be keeping and maintaining a backup copy of all of your downloads.
For a restore, no iTunes download is included in a backup, an iCloud restore will redownload what it can from the store, an iTunes restore will look for them in your iTunes library.

HT201272 purchased app on iPad missing on iPhone

I bought an app for my iPad, and downloaded on my iPhone, expecting to have it exactly as in the iPad, meaning, with the characteristics of the purchased one, but on the iPhone it was just like a trial, Do I have to pay for it again to have the full app?

If the app is universal, noted by the "+" sign in the itunes store, then it will work on both.
Otherwise you would need to buy the iphone version.

HT201272 purchased app not showing up in iPhone

Purchased DevonThink To Go 07/31/12.
Since then had to reset iphone & reinstall Mountain Lion.
Now app not showing up in om Iphone as purchased. Others are but NOT Devonthink To Go.
Have done what was suggested but no luck.
Have the email receipt of purchase but no links to DL.
Any help appreciated.
Gary Sawyers

If they were purchased using a different Apple ID than the one your phone is signed in to in Settings>iTunes & App Stores they won't appear until you sign into the other ID. They also won't appear if they are no longer available in the app store.

Icons for purchased apps are missing

I bought this iPad 16GB from a friend. All apps that imahve purchased say installed no matter how I come at it. However there are several that did not install an icon you can tap on. And I don't know how to fins them or use them now.

The apps show as installed in the Purchased tab at the bottom of the App Store app ? Are they hidden by an app age rating having been set in Settings > General > Restrictions ? If you have the maximum 11 home screens then additional apps will only be accessible via the iPad's spotlight search screen (swipe your first homescreen to the right)
You could try a reset and see if appear after the iPad has restarted : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. Another option is to do Settings > General > Reset > Reset Home Screen Layout which might make them easier to find.

HT201272 An app is missing from my iPad, but says it is installed so can't re download, help?

I downloaded an app several weeks ago. It is not on my iPad, when I go to store it says installed, but it is not there. I can't re-downloaded because it is installed? I can't delete it because it is not on my pad?.

Is that the computer that you normally sync to ? With the iPad selected on the left-hand side of my computer's iTunes, the Apps tab on the right-hand side of iTunes is split into two sections, a list of apps which are on your computer's iTunes and a mock-up of the iPad's screen - because it's the computer that I sync to (and it therefore has all my apps and other content on), I can scroll up and down that list of apps and if I double-click on one of the apps it shows me where the app is on my iPad via the screen mock-up.
The usual ways to try and find an app on an iPad are to check all screens and app folders, use the iPad's spotlight search screen i.e. the screen before the first homescreen (there is a limit of 11 homescreens on the iPad after which apps can only be found via the spotlight search screen), check restrictions in case it's hidden, try a soft-reset to see if that then get it to appear, and to connect to your computer's iTunes and use the Apps tab to look for it.

IPad 2 crashes unexpectedly and rebooted with purchased apps missing

I was using my iPad 2 reading eBooks for a couple of hours. Suddenly the screen blacked out and it rebooted by itself. When it reaches the springboard, i went back to my iBook to continue my reading. After 20 minutes or so, the iBook app crashed and the next thing I realized was all my purchased apps are missing! Has anyone encounter this problem? I am now restoring my apps from my iTunes. Strangely, music in my iPod is still inside together with the videos. The only thing that went missing are all my apps purchased from the App Store. I hope this is not a hardware issue. Everyday, I experience a couple of crashes but nothing beats today.

It sounds like you should transfer everything that you have on the iPad to your computer. Then restore to factory settings and configure as a new iPad. I would not restore it from a previous backup as the backup may contain whatever is the issue and you would just restore it to your iPad again.

How to reinstall purchase apps

hi i recently recieved a new iphone and when i restored my iphone my purchased apps were missing i have checked in the itunes tap applications and cannot seem to find it
can anyone help please

http://support.apple.com/kb/HT2519

HT201272 i can't see my purchased apps in itunes on new ipad when I go into the itunes store. It shows nothing. I haven't changed my ID or country of purchase. It shows that I would have to rebuy them when I go into the store.

i can't see my purchased apps in itunes on new ipad mini. when I go into the itunes store. It shows nothing. I haven't changed my ID or country of purchase. It shows that I would have to rebuy them when I go into the store. Is there something in settings on Itunes I need to change? I do not have cloud.

Yes I am looking in the app store. When I look in Itunes on my computer and look at purchased apps it is there. And when I go on my other device and look at apps purchased all apps are there.
The new ipad doesn't show any apps purchased when I click on apps purchased and when I search the app store it doesn't show it is purchased. I am wondering if I am just missing something...need to turn something on in options or something. Never had this problem with previous ipad when I set it up.

Sci-15c purchased app survived the upgrade to ios 6.1.2 on ipad3 and iphone 4s, but missing on ipad mini. App store doesn't show app and it doesn't appear on my purchases. Whats the point of icloud and the app store? Help please.

Why is the excellent hp-15c emulator, sci-15c, which I purchased years ago, missing from my ios upgraded ipad and not shown in my purchased apps nor in the store?
The app did get properly reatored to my other ipad 2 and 3 and iphone 4s
Thanks in advance for any suggestions

Check iTunes on the computer you normally sync with. The app might still be there and you could sync it back onto your iPad mini. Then see if it still works on the most recent iPads.

Some of my purchased apps icons are missing. how do i get them back on my ipad?

On my ipad, some of my purchased apps icons are missing. The app store indicates that the apps were purchased so i cannot install them again. How do I get the icons back?

- Are the apps missing or are the icons white?
- If missing have yu tried using the Spotlight search and trying to find them?
- Have you tried downloading them on your iPad and then syncing?
- Have you tried deleting them on the computer and then syncing? That might also delete them from the iPad so you can redownal them
- Have you tried reetting the iPad?
Reset iPad: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.

HT201272 My purchased item is missing

My purchased item is missing. Some of the app i can downland it. I have to pay it again?

No.
Delete it and redownload it.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT201272 I have purchased log ten pro universal for iPad and iPhone , but can't find it listed in my purchased apps , nor can I download it from apps

I had purchased LOG TEN PRO UNIVERSAL, from the app store and had it installed on the iPad 2 , it worked great . Now I have purchased an iPhone 5 and I want to install the LTP UNIVERSAL INTO THE IPHONE but , in the app store It seems that I have to repurchase the app for some reason,this shouldn't be the case since the app clearly can be installed on an iPad n phone together , I don't know what to do about it . I did email coradine about the same and got the following reply from them:
From: Tom Jendrzejek (Support staff)
Subject: Hey Tom on ur request I hve started a new discussion ....I'LL BE USING THIS LINK FOR ALL FURTHER DEALINGS..
Hi Reuben,
You should be able to re-download LogTen Pro from the Purchases section of the App Store. To find this, open the App Store on your iPhone, and tap the Updates section. At the top of the Updates screen there will be a "Purchases" section, and tap this to enter it. Make sure that you are logged in with the same Apple ID that you originally used to purchase LogTen Pro, and it will display a "download/cloud" button. Tap it, confirm your password, and it will download again.
This "Purchases" section has been known to be a bit buggy -- try logging out and back into the App Store on your iPhone if you don't see it.
The App Store handles all sales and customer information, so your proof of purchase should have been sent by them. It is usually emailed to you from "iTunes Store" with a title: "Your receipt No. ##########".
Let me know how that goes.
Thanks,
Tom
PLEASE HELP ME WITH A SOLUTION, I have tried everything that I can think of , I'm also attaching coup of the bill purchase info here:
LTP UNIVERSAL PURCHASE receipt No.146032961711
Order Number: MGXX0TS2YM
Receipt Date: 08/05/12
Order Total: $79.99
Also I don't have this app
Ostend in my purchased apps list in iTunes , please help me with a solution ASAP,
Thanks

Hi Sz17111,
Please follow the article: CC desktop lists applications as "Up to Date" when not installed which will help you to fix this issue.
Let us know for any further query.
Thanks,
Ratandeep Arora

HT201272 purchased app is missing

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