HT201272 Recntly got a new Mac and the music/apps prevsly purchased wt my apple id are nt showin up on my new device. I have auth the new mac & gone thru all the steps. The purchases do show under purchase histry in my acc info. i did chnge country settin

Recntly got a new Mac and the music/apps prevsly purchased wt my apple id are not showin up on my new device.
I have auth the new mac & gone thru all the recommended steps.
The purchases do show under purchase histry in my acc info but not under Purchases in the iStore.
I did chnge the country setting recently so not sure if there is any issue that the songs/apps were purchased when registered in another country but this really shouldn't make a difference

Contact iTunes

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I was cleaning up the desk top on an old power mac G4 when I restarted an got a circle with slash and the small spinning wheel under it nothing else

I received an old Power Mac G4 Quick Silver and was cleaning the desk top. When I restarted all I got was a circle with a slash and the small spinning wheel under it...nothing else

I suppose 3.6V PRAM battery is run out , so you'd better replace it.
Or resetting PRAM could solve the problem.
http://support.apple.com/kb/HT1379?viewlocale=en_US

TS1365 My Mac book pre suddenly got power off meanwhile it was fully charged. I tried to turn on but it's not working. I reconnected charger and the green light showing with blinking.

My Mac book pre suddenly got power off meanwhile it was fully charged. I tried to turn on but it's not working. I reconnected charger and the green light showing with blinking. How can I fix it?

cooldedar wrote:
I reconnected charger and the green light showing with blinking.
Well the blinking light shows it's charging, however just to make sure.
Reset the SMC, then connect the machine to a power source that doesn't have a lot of other power items on the same lines (in the walls) in the same room and see how it is in the morning.
For instance use a powerline in another spare room that isn't being used as much.
https://support.apple.com/kb/HT3964

HT201272 i just got an iPod 5 and the person that had it before has it link to there apple id and they didn't give it to me and now i can't by pass it i even did a hard factory reset and still nothing how do i get rid of this problem so i can start using

i just got an ipod 5 and the person that had it before has it link to there apple id and didnt give me a password i did a hard reset and nothing happen it still asking me for a password how do i bypass that cause i want to start useing it

Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service

HT4623 Just got an ipad air and the apps that are meant to be free ie pages iMovie are coming up with a price how to I get them free

Just got an ipad air and the apps that are meant to be free ie pages iMovie are coming up with a price how to I get them free

EvaCarton wrote:
I have this problem too on my ipad 2.
It's best to create a new post rather than tag onto an older post.
How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad
http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
About Free Apple Apps for iOS 7 compatible devices
http://support.apple.com/kb/HT5913
 Cheers, Tom

I got my screen fixed and the day i got my ipod touch 4th gen back the wifi doesnt work unless i hold it right up to my router. Roughly every foot I move back it loses a bar and if i leave the room it doesn't even have a signal completely.

I got my screen fixed and the day i got my ipod touch 4th gen back the wifi doesnt work unless i hold it right up to my router. Roughly every foot I move back it loses a bar and if i leave the room it doesn't even have a signal completely. Could the screen replacement have tampered with the wifi capability? Also if it helps I switched internet providers and during the time when my ipod was being fixed a new router was installed and it doesnt seem to work unless directly infront of my ipod.

Take it back to where you had the screen replaced. They messed up the connection to the wifi antenna
Installing iPod Touch 4th Generation Wi-Fi Antenna - iFixit

For some artists in my Music app on my I-phone, the songs do not appear when I search by the artist. However, if I search the album name, all the songs show. How do I get the songs to show under songs?

For some artists in my Music app on my I-phone, the songs do not appear when I search by the artist. However, if I search the album name, all the songs show. How do I get the songs to show under songs?

Hi Spam_Valley,
I understand that you are having issues with your music displaying correctly. This may be an issues with the metadata stored within that song, and iTunes interpretation of that info.
We may need to repair this. See the following resources for information:
iTunes 10 for Windows: If song titles don’t appear correctly
http://support.apple.com/kb/PH1468
Fixing Incorrect Song or Album Listings in iTunes
http://support.apple.com/kb/TA24677
Thanks,
Matt M.

HT4061 Help! I've updated my iPhone 4G with the new iOS7 update and entered the passcode in it and now my iphone is diabled because I can't remember the passcode and the screen keeps showing "iPhone is disabled". Have I lost ever having no access to my iP

Please help. I can't use my iPhone 4G with it's updated new iOS7. I can't remember my passcode and it stays at "iPhone is disabled". Have I lost the use of my iPhone forever? It's an iPhone not iPad.
Message was edited by: diana135

HT4061 Help! I've updated my iPhone 4G with the new iOS7 update and entered the passcode in it and now my iphone is diabled because I can't remember the passcode and the screen keeps showing "iPhone is disabled". Have I lost ever having no access to my iPhone?

Just got my ipod touch and the screen turned white what do i do?

Just got my ipod touch and the screen turned white what do i do?

Try a Restart and a Reset...
Restarting your device
1) Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
2) Press and hold the Sleep/Wake button until the Apple logo appears.
Follow these steps to reset your device
Note: Reset your device only if it is no longer responding and the steps above do not work.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Restart / Reset
http://support.apple.com/kb/ht1430

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Anyone have a solution?

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Some songs won't play at all even though they do appear in the itunes store. The artwork almost always shows u blank until you turn it to landscape then it will appear. Anyone know what's going on?

I have found that scrolling through the album list (past albums without art) triggers the progress wheel next to the wifi symbol. You can scroll quickly through the whole collection and then wait! Artwork will appear gradually...
However, repeat visits to the Music App might initially show no artwork again, but it might spontaneously appear more quickly this time. The bad news is that the whole Music App is now sluggish as ****...

Hello guys,My first time in community.my problem is that my SIM card was working ok and from today at the left of the screen up shows that is searching for the sim.I contacted the carrier and the SIM card shows that is working.Any suggestions?

Hello guys,My first time in community.my problem is that my SIM card was working ok and from today at the left of the screen up shows that is searching for the sim.I contacted the carrier and the SIM card shows that is working.Any suggestions?

Hey NicolasZen,
Thanks for the question and welcome to the Apple Support Communities. I understand that you are experiencing issues with “No Service” or “Searching” on your iPhone. The following resource provides some great troubleshooting steps that you may wish to try:
iPhone: Troubleshooting No Service
http://support.apple.com/kb/TS4429
Your iPhone may have one of these symptoms:
- iPhone displays "No Service" or "Searching" in an area of good coverage
- iPhone doesn't regain service when returning to an area of coverage
Resolution
If you encounter either of the above symptoms on your iPhone, follow these steps to attempt to resolve the issue. Test after each step.
1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
2. Turn iPhone off and then on again.
3. Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.
4. Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.
5. Update your iPhone to the latest version of iOS.
6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
7. Restore the iPhone.
Thanks,
Matt M.

I have a 3GS. Am trying to sync a plantronics explorer 232 Bluetooth headset and can't figure it out. I have Bluetooth turned on but it searches for devices and the headset never shows up. Anyone know exactly how to do this? My tech skills are lacking

I have a 3GS. Am trying to sync a plantronics explorer 232 Bluetooth headset and can't figure it out. I have Bluetooth turned on but it searches for devices and the headset never shows up. Anyone know exactly how to do this? My tech skills are lacking

I have the same blueparrott headset headset with the directions. Actually reading them just fixed my iphone pairing issue.
Here they are in case u still need them along with what I needed to do to get mine to work with iphone 4
Pair Headset with Phone
Turn off headset off
Hold down headset's MFB (large top button) until red & blue lights flash and you hear 2 rising tones, followed by 4 more tones. Must wait for all before you release the MFB button!! (I had my hubby hold the MFB while I waited for the tones since both come from the headset
Release the MFB and follow your phone's instructions to place it in 'bluetooth' discoverable mode. With the iphone4, go to "General" and then "Bluetooth" and turn indicator to "ON".
This is where my issue occurred as the phone could not find the bluetooth, although it worked with my LG phone. So after trying it several times thinking I was nuts and that the issue was with the iphone, I looked further in the blueparrot's directions and found this step that fixed the issue.
Reset Paired Devices List
On the bluetooth, press and hold down both the volume up & volume down buttons for 5-6 seconds. A double beep will be heard and the list will be reset. Pairing info for devices previously paired will be lost.
The bluetooth directions provide this as step 4 but that did not work for my phone (see below)
4. Once the phone discovers the headset, select "pair" and enter "0000" code and that when pairing is complete the blue light on the headset will stop flashing and phone will prompt you to 'connect'.
This is what I had to do after resetting the device list on my bluetooth
4. My iphone instanting discovered the headset and displayed it under 'Devices" but showed a message that it was 'not connected'. Once I selected the device on the iphone by pressing on it then it changed to "connected".
Even when I turn the bluetooth on and off the device remains on the list and alll I do is select it to connect and disconnect after I turn on my blueparrott bluetooth
I hope this helps others!

I have a iMac (20-inch, Mid 2009). On start up It will sit at the White screen with the logo and the wheel that spins under it. It will not go past this point? Any ideas?

I have a iMac (20-inch, Mid 2009). On start up It will sit at the white screen with the logo and the wheel that spins under it. It will not go past this point? Any ideas?

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

My macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..

my macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..i tried to open the macbook air again but nothing happened.. no fans, no chimes, no light in the laptop showed..what should i do? please help..thank you

Welcome to Apple Support Communities
A green light means that your battery is full or that it can't be detected. If you can't start up the Mac, probably your logic board or battery aren't working.
Take the MacBook to an Apple Store or reseller to get your battery or logic board replaced. If the MacBook is in warranty, this repair will be free

2 of my personas dissappeared 'My Gallery' since they've rearranged the viewingorder (from highest ranking to creationdate), and 2 of them are showing double. My designer name is 'Nielske' and the personas not showing in my gallery are: "Madonna - Intervi

2 of my personas dissappeared from 'My Gallery' since they've rearranged the viewingorder (from highest ranking to creationdate), and 2 of them are showing double. My designer name is 'Nielske' and the personas not showing in my gallery are: "Madonna - Interview Magazine Collection" and "Madonna - Interview Magazine 4". However they are showing in the complete Persona Database if searched under Madonna (page 5).
== This happened ==
Every time Firefox opened
== the personas in My Gallery (Personas by designer Nielske) got sorted bij date of creation instead of highest ranking

I have the same problem.
Here is the link to my gallery - http://www.getpersonas.com/en-US/gallery/Designer/manishp100
as you will see these two, at least, do not appear - I cant remember if there are more that dont.. im sure there might be -
http://www.getpersonas.com/en-US/persona/245197
http://www.getpersonas.com/en-US/persona/245212

HT201272 Recntly got a new Mac and the music/apps prevsly purchased wt my apple id are nt showin up on my new device. I have auth the new mac & gone thru all the steps. The purchases do show under purchase histry in my acc info. i did chnge country settin

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