HT201272 Today I upgraded my iPad 2 to iox5 at the Apple store in Fairview MALL

I am pleased with the upgrade. But I lost all the downloaded videos that I had already bought they iTunes.
Help how can I restore them ASAP

You probably cannot.
You shoud ALWAYS make sure that you have all of your content on your computer before any update.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

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I bought the iPad 4 of America through the Apple Store of almost a month, and I am now in Egypt, and went to Tradeline company in Egypt, and said in an error made, and they do not do anything, what can I do. (Find Permanent telephone network) QUESTION:

I bought the iPad 4 of America through the Apple Store of almost a month, and I am now in Egypt, and went to Tradeline company in Egypt, and said in an error made, and they do not do anything, what can I do.
(Find Permanent telephone network)
QUESTION: -
1 / What to do
2 / Can you switch the iPad in Egypt (Tradeline)
3 / Can you switch the iPad in the Apple Store is located in the countries of the world, and what these countries.
* I do not speak English

Switching an iTunes Store account to a different country
http://www.ilounge.com/index.php/articles/comments/switching-an-itunes-store-acc ount-to-a-different-country/
iOS: How to change the language when it’s set to one you don’t understand
http://support.apple.com/kb/HT2371
iTunes: Changing the display language
http://support.apple.com/kb/ht2242
iOS: Using international keyboards
http://support.apple.com/kb/HT4509
 Cheers, Tom

I had my OSX upgraded to Lion 10.7.5 at the Apple store. Shouldn't I have received along with that a newer version of iPhoto, iTunes, etc.?

Hi, I'm new here.
I had my OSX upgraded to Lion 10.7.5 at the Apple store. Shouldn't I have received along with that a newer version of iPhoto, iTunes, etc.?
Thanks.

If there is an upgrade to any of macs products that you own they will notify you when there is an update. To check if you have any updates go to the app store and click on "Updates", or open the program you want to check and click the "check for update" option in the dropdown menu. Hope this helps.

IPad security When taking to the Apple store for repairs

I'm taking my iPad to the Apple store today. I'm logged onto most of my social sites, etc. How do I make my iPad secure so no one looks at my photos or any other info like my emails when it goes in for repair.

Granted my experience was best buy, not an apple store, but I returned my iPad a couple of years ago because it had an issue. Best Buy exchanged it and before I gave them my old one I asked and they let me go in and 'erase all content and settings', which wiped it clean.
Apple and Best Buy do have strict rules about customer data but they don't and can't make promises, probably due to liability issues. So doing it yourself is the one way to make sure, and I have yet to run into any store person that wouldn't allow the user to wipe the device.
If the employee balks, ask to talk to a manager and just tell them you want it wiped. You should have no issue at all. Honestly, I don't think they want access to your data any more than you want them to have it.

My iPad won't connect to the apple store, how do I fix this?

My iPad apps are not connecting to the apple store. So I can't update my apps. What can I do to fix this?

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

What will the shipping package look like for an IPad I ordered online from the Apple Store? The reason I'm curious is because it's going to be a gift.

I'm curious as to what kind of packaging a gift I ordered online from the Apple store will come in. It's going to be an IPad, and I don't want it to be too obvious what the item is, just in case the recipient sees the package. I'm hoping it's in a brown cardboard box.

Mine shipped in a standard brown box. Inside was the white Apple retail packaging for the iPad.

I have an iphone 5 and ipad 3 - I went to the Apple store and tech unable to sync them. Suggested it was an icloud problem and needed to go online to get it solved, but first to back up phone. I have done this now. Help please.

I have an iphone 5 and and ipad3 which I wish to sync.
I went to Apple store and tech unable to do this - wasn't happening and said there was an icloud problem and to go on line to find out, as they didn't do icloud issues in the store.
I've backed up my phone in the meantime.
I want to be able to read my kindle books and access contacts between these items.
Another question, I brought more icloud storage, but iphone is not saving to icloud as well.phone will not back up as says not enough storage - keh?
Appreciate any assistance on these two things.
I have another appointment with Apple store end of this week.
Last time they also said I may need to have my iphone replaced - this would then be my thrid iphone in 4 months! First iphone the camera didn't work (lucky I found out on second day and automaticallly replaced).
This iphone is doing black screens, will not ring (despite techy trying to get phone to ring - YET the alarm works fine to wake me up). Phone vibrates but won't ring, even though set to ring.
Appreciate any help with icloud issue mainly.
I think I'm feeling a bit fatalistic I will end up with yet another replacement phone.
I am very disappointed as this is m first introduction to the iphone - not going well so far.
ipad 3 is great. Love it.
Phyllis

Backup your iPhone. Tap Settings > iCloud > Storage & Backup > > Back Up Now
iCloud: Backup and restore overview

HT4623 my Ipad will not connect to the apple store

i have a second generation ipad that will not update

Update your iPad to IOS 6.1.3
http://support.apple.com/kb/HT4972

I have a macbook 4.1 with osx10.6.8 and just added memory (2gig) so I could sync my new Ipome and Ipad. and Ipad. Now I'm told I need to upgrade my operating system. The apple store gave me conflicting instructions. Any suggestions? Thanks

I have a macbook 4.1 with osx10.6.8 and just added memory (2gig) so I could sync my new IPhone and Ipad. Now I'm told at the apple store that I need to upgrade my operationg system. They said they couldn't help and gave me conflicting advice about what to do. Any ideas? Thanks you!

There are three models of MacBook that comprise the 'macbook 4.1' category, and each of them a little different; however other than 'macbook 4.1' the other thing they have in common is they all are considered Early 2008. Two are white, one black, polycarbonate case, Core2Duo 2.1GHz, 2.4GHz white, 2.4GHz black.
So if you can determine which one, if any of these, is the model build year and spec you have, that would be handy. Did you tell whoever you spoke to the serial number of your computer, so they'd know by looking up the specs to see what the supported maximum RAM upgrade capacity was, and other minimum requirements to make any upgrade to Mac OS X 10.6.8 at all?
If you have the serial number you can do a lookup to 'indentify by serial number' online, and use that information to determine if the computer needs even more RAM to take it past the minimum for Snow Leopard 10.6.8 and then get it ready to upgrade (via paid download from App Store, Snow Leopard gets you that far) and see what the next supported OS X full upgrade would be for the hardware limitations on that old MacBook.
If your MacBook IS a 4.1 build, the highest OS X it could run if it has the 2.4GHz cpu, is Lion 10.7.5. That would be an upgrade from the App store, available to OS X 10.6.8+ computers that access it online. And I kind of doubt how supported a newest iphone etc may be in lion.
everymac.com has a fair amount of information across many years of Apple computing hardware...
Here's the three MacBooks that share the 4.1 designation; first shipped with as much as 1GB RAM upgrade and the other two only a 2GB RAM*, (one white/one black color) according to this information...
• MacBook "Core 2 Duo" 2.1 13" (White-08) 2.1 GHz Core 2 Duo (T8100)
• MacBook "Core 2 Duo" 2.4 13" (White-08) 2.4 GHz Core 2 Duo (T8300)
• MacBook "Core 2 Duo" 2.4 13" (Black-08) 2.4 GHz Core 2 Duo (T8300)
...as seen here: http://www.everymac.com/systems/apple/macbook/index-macbook.html
*But according to MacTracker (free: download database) http://mactracker.ca
these MacBooks can use more RAM in aftermarket specs as much as:
Maximum Memory
6.0 GB (Actual) 4.0 GB (Apple)
Memory Slots
2 - 200-pin PC2-5300 (667MHz) DDR2 SO-DIMM
To get more information use a service such as this...
•identify by serial number:
http://www.powerbookmedic.com/identify-mac-serial.php
The Apple? store or whoever you talked, to may have been as accurate as they could be without further research. Could be you may have a newer or older MacBook, which would change whatever later OS X it could run past 10.6.8. And to go past Snow Leopard, you need to download the last bits for 10.6.x to be able to go and get any later upgrade. The ones that may let a newest iphone or ipad work with it, are past SL10.6.8
Anyway, as you further verify the model build year and configuration specifications, report back.
Good luck & happy computing!

Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore. Now I have a black screen with the Apple logo and the circle lines. None of the buttons respond. Help, please!!

Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore. Now I have a black screen with the Apple logo and the circle lines. None of the buttons respond. Help, please!!

Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. Maybe this will let the iPad reboot and then you may need to restore again but see if this helps to start the iPad first.

After upgrading my iPad to ios7, I lost the airplay icon. Is this a common problem.

After upgrading my iPad to ios7, I lost the airplay icon. Is this a common problem?

The icon was moved to Control Center, swipe the screen up from the bottom.

Yesterday after upgrading the Cisco AnyConnect app, it stopped working; Today, the app is not available anymore from the apple store, what happened?

Yesterday after upgrading the Cisco AnyConnect app, it stopped working; Today, the app is not available anymore from the apple store, what happened?

There is an explanation in the following link in the section "What's new in version 3.0.09440" that there was a problem with the update. It's available again now. https://itunes.apple.com/us/app/cisco-anyconnect/id392790924?mt=8

TS4036 I tried to restore my iPad from the cloud backup but the iCloud returned the following message 'no backup available'? This after happened after I created the backup today and the same was confirmed at the Apple Store attendant

I tried to restore my iPad from the cloud backup but the iCloud returned the following message 'no backup available'? This after happened after I created the backup today and the same was confirmed at the Apple Store attendant

Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key!

HT4623 Both my iPad and iPhone have a message "Cannot get mail" The connection to server failed. I wen to the Apple store today and he could not do anything. Said maybe it will come back by itself. It has been 36 hours and nothing has happened. Help!!!

I have not been able to connect to the internet on my iPhone and iPad the past 36 hours.Went to the Apple store today and he said that maybe it will come back on it's own. That is the first time that I have been to the apple store with a disappointing resolve. Please help, there has to be an answer?

Your post says you have an iPhone 3G. Is it running iOS 4.2.1, which is the latest iOS it can run? Even if so, it's now quite old (nearly five years). That could be part of the problem.
Anyway, maybe you should delete your mail account (Settings >> Mail, Contacts, Calendars -- if it was still called that back in the iOS 4.2.1 days), and start over.
Here's the Mail Setup Assistant to help you do that:
iPhone Email Setup

HT4623 I am upgrading my iPad to iOS 7 but the progress bar is at 1/4 position for two hours and not moving forward. Is there any problem with it? What should I do? Thanks.

I am upgrading my iPad to iOS 7 but the progress bar is at 1/4 position for two hours and not moving forward. Is there any problem with it? What should I do? Thanks.

This is a concern amoung many corporate users. It's going to take somekind of policy change with apple.
Enterprise support:
Call enterprise support (866) 752-7753 to create a case ID number

HT201272 Today I upgraded my iPad 2 to iox5 at the Apple store in Fairview MALL

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