HT201272 unable to download a previously purchase video on my iphone

when ever I try to download a film concern or movie on my iphone 4S I get yhis msg "unable to download movie. Elements of 4 could not be downloaded at this time."

Hi Judy,
Welcome to Apple Support Communities.
It sounds like you want to download a recent audiobook purchase on your iOS devices. The article linked below provides a lot of information about downloading past purchases and ways to resolve issues with purchases, it also outlines the ways to get audiobooks purchased from the iTunes Store transferred to your iOS devices.
Download past purchases
http://support.apple.com/kb/HT2519
Audiobooks, ringtones, and tones
If you made a backup of these items on your Mac or PC, you can sync the items to your iOS device. You can't download these items again from iTunes in the Cloud.
I hope this helps.
-Jason

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HT201272 When I download a previously purchased song to my iMac only half of the song plays

Any idea why only half of every song plays when I download a previously purchased album or song to my iMac?

Does the track play correctly in Quicktime Player? If it does then it is an iTunes issue. If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
https://discussions.apple.com/thread/3712298 - applying system update cleared issue of songs ending early
Solution to purchased songs not playing (2009) - http://discussions.apple.com/thread.jspa?threadID=1934256 - authorization issues and files not playing all the way through
https://discussions.apple.com/message/17382022 - Problem was incomplete files due to poor WiFi connection
https://discussions.apple.com/message/17661693 - issue resolved by re-downloading files or rebuilding library file [note, although the poster says this restored all, my understanding is the .xml file does not retain all the details of the original library file].

HT201272 I'm unable to download my previous purchases.

Hi All,
I noticed i have some missing songs in my iTunes library on my PC after updating the other night, so after uninstalling the older version of iTunes 10.5.3.3 (I had been overseas for a few months and wasn't around to update) and then reinstalling with the latest updated version - 10.6.3 as instructed, i am still missing those files. So i then followed the advice about using the new 'purchsed' tab and i can access the area no trouble and clearly see all my missing songs listed BUT i am unable to download them as the download tab is greyed out and doesn't highlight. All my purchased files are like that. They were also like that for the older version of iTunes i was using a few hours ago. I'm logged in. My PC is authorised. All the purchased songs/files are listed. They are all still available on iTunes. I have the latest version of iTunes. Have i missed something totally? I'm rather new to this all so i may have missed an extremely basic step.
Please and thank you.
Oh and one more thing, i wasn't able to send in a support request as iTunes didn't have any record of me even though i was logged in and it was saying hello to me in the top right corner as well as allowing me to purchase more songs. I'm quite sure it isn't me that is causing the problem.

Thank you so much.
I did exactly as you stated and had no troubles whatsoever. Everything is now back to normal and as it should be.

HT201272 unable to download the prev. purchased music from itunes

I cannot download previously purchased music to my library through the itunes. It doesn't show the dowloading cloud but a price again as if I never had purchused the music. Can somebody please help me?!

Make sure you are using the Same Apple ID that made the Original Purchase.
Download Past Purchases > http://support.apple.com/kb/HT2519

HT4539 Unable to download movies previously purchased under I-tunes

My I-tunes shows 4 movies that I bought, however when I go under videos it says that there are no videos. When I go under I-tunes it only allows me to download one of the videos (the other ones, the download symbol it's grey out) After it says it downloaded that one video, it still doesn't show under videos

What instructions are your using ?
Depending upon what country that you are in (music can't be redownloaded in all), and if you haven't changed countries since buying it (and if the rights-holder hasn't removed it from your country's store), then you might be able to redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your Mac's iTunes. If you haven't authorised your account on your Mac's iTunes then you can do so via the Store > Authorise This Computer drop-down menu option at the top of your Mac's screen in iTunes.
Or, and if you still have the music on your iPad, connect it to your Mac and do File > Devices > Transfer Purchases to copy it over

HT201272 When will downloading of previously purchased movies be available to non US iTunes account?

I have a new Mac. I;ve been able to download previously purhcased music and tv shows, but not movies.
Seems its only available in US only. Which seems unfair......

We are just fellow users here, and until Apple announces something nobody on here will know. As it is not all films can be re-downloaded in the US as not all film studios have agreed to it - and the studios will need to agree to allow it in other countries before it can happen.

HT201272 Why is downloading of previously purchased movies only allowed in the US?

I had a hard drive fail after a purchase and I'm being asked to pay again in the UK? This can't be right. Is there no way to get it back? If you can do it with programs, apps and music, why not movies?

Because the US movie studios are the only ones thus far to have granted the necessary permissions (and not even all the US studios have). Making backups of your content is highly recommended, even for items that at present can be re-downloaded, since the content owners can remove any item at any time with no warning.
If you didn't make a backup, you may have to buy the movie again, but you can contact the iTunes Store and explain the situation:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.

HT204053 unable to downloand previous purchased music on my iphone

I am unable to download my previous purchased songs from Itunes to my Iphone. The only time I can view my purchases from my libray is through my wireless. When I disconnect my library the songs on my phone are no longer available. My cloud services are activiated.

Are you logged into the iTunes store on your computer with same account you bought the songs under (eg: on computer access iTunes store, do you see your account info up top in the right?)
If you are logged in, have you tried the Transfer Purchased Content from the File menu?

Hi, I recently left my computer on my car and drove into heavy traffic. After several hundred cars ran it over, I noted than I was unable to access my previously purchased copy of Photoshop Elements 10. How can I download a replacement copy?

It's true. I was loaded down like a mule, approaching my car, needing a free hand, and thinking "I'll just set this on the roof for a moment..."
I drove about 1/2 mile and turned left into rush-hour traffic. No sound, no horns, no frantic hand gestures from fellow drivers, and no sinking feeling whatsoever for several minutes. And then like that sudden stop at the end of long fall, it hit me. I quickly turned around as though haste may matter - and it did. Had five more minutes passed, there'd have been nothing larger than a grain-of-sand-sized evidence that my computer had once existed. For the next 30 minutes, I dodged many hundreds of cars in my firm commitment to gather every last one of the 2,653 pieces that I would need for a successful reassembling.
At some point during my repair attempt, I noted that I was unable to access my previously purchased copies of Photoshop Elements 10 and Premiere Elements 10.
And since Dell.com's record of this purchase was apparently destroyed that day as well, I'm at a loss. Unless... "Ok, maybe I actually registered this purchase at Adobe.com... But that would be weird as I never do such things in the name of maintaining privacy at every chance I encounter... But, I'll try... yep, 'Forgot your password,' Click... of, 'Follow this link,' Click... Minor rush that it might work... Hope fading fast... Gone!"
When the only proof of purchase I can present is my promise that I did once purchase, is it possible for me to download these two programs without having to re-purchase?
I lost a lot of things that day... money, work, memories, la la la. Apparently I've now lost my dignity as well as I plead with some faceless corporation for a freebie.
Does anyone at Adobe have a heart? If so, I would invest my gratitude towards your benefit for the remainder of my years.

As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly

Downloading my previously purchased songs & Videos

Hello,
I am trying to download my previously purchased songs and videos from my itunes account onto my ipad2 however i am only able to acess the most recent 250 songs and no videos. I have over 1500 songs that i have purchased through itunes and quite a few videos and TV shows, how can i get these on my ipad.

Open the iTunes Store on your device.
Make sure you are signed in with the same account used for the original purchase.
Tap Purchased from the bottom navigation bar.
On iPad, tap the media button in the upper-left corner.
Tap Music.
Once you've located the music you are looking for, tap the download button.
Note: To download all songs from a purchased album, tap on the Album's toggle button to switch to Album view. Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.

On I-tunes, I am unable to re-download a previously purchased song. There is no Cloud icon... only the word "downloaded" ... help?

I am unable to re-download a previously purchased song on I-tunes. The song was corrupted. There is no "cloud" icon on Itunes... only the word "downloaded".
Help please.

Have you tried signing out of iTunes Store and back in.
If this strange, you should be able to redownload from purchased section in iTunes Store.
Jim

HT201272 I want to download a previously purchased album that had an "error" and isn't complete. I have an older Mac and don't have iCloud. Surely there is some way to get the music I paid for!

I want to download a previously purchased album that had an "error" and isn't complete. I have an older Mac and don't have iCloud. Surely there is some way to get the music I paid for!

Hi,
See this http://support.apple.com/kb/ht2519
Jim

HT201272 I'm having trouble downloading a previously purchase song to my iCloud so I can access it from another device. The iCloud download button is not there. Help?

I'm having trouble downloading a previously purchase song to my iCloud so I can access it from another device. The iCloud download button is not there. Help?

I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/

HT201272 iTunes not allowing me to re-download a previous purchase. :(

How can I re-download a previous purchase if I have lost it, and a) iTunes is greying out the "Download" button and b) "Transfer from iPod" is not working? None of Apple Support's answers actually work!

"I found in another discussion a claim that Apple only lets you download a purchase once."
Not true at all. Your purchases ( all that are available) are in icloud, You can get them as often as you like.
"But on the page you linked to, it seems to specify that it is possible to download multiple times."
Yes. This is completely true. You can donwload them as many times as you like.
"Seems to be at the best bad usability, and at the worst intentionally misleading."
Nothing misleading at all.

HT201272 I'm trying to download a previously purchased audiobook from the cloud, however it only shows me songs not purchased audiobook (which I have quite a few). Help

I'm trying to download a previously purchased audiobook from the cloud, however it only shows me music and none of the multiple audiobooks I've purchased!? Anyone with this same or similar issue?

You cannot redownload audiobooks at all.
It is your responsibility to backup your purchases, and all other content for that matter.

HT201272 unable to download a previously purchase video on my iphone

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