HT201272 When Im trying to buy something but I cant?
Im trying to buy a 9.99 dollor item and i have 10.10 but It wont let me.
If there's tax in your jurisdiction, it's raising the price of that item to an amount greater than your available iTunes Store credit.
(113212)
Similar Messages
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When I tried to buy something iTunes ask me to contact iTunes support
When I tried to buy something iTunes ask me to contact iTunes support?
Click here and ask the iTunes Store staff for assistance.
(113040) -
After I updated my iPod it would ask me to answer secuirity questions when I tried to buy music but I never answered the questions in the first place
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95133) -
Trying to buy something but keeps saying purchase cant be complete
trying to buy something but keeps saying purchase cant be complete, how can i fix it
Use this link to contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html
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i forgot my security questions and i want to buy something but i cant because it keeps asking for the questions what do i do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100018) -
I have gone to the apple website and changed my password already. I logged in on settings on my phone with my new password, and a box popped up saying I needed to verify my credit card. When I go there, it says I am disabled still and I can't do anything. Then when I go to the app store, it still says my Apple ID has been disabled. Please help! I am technology impaired...
Hello jek28,
Thanks for using Apple Support Communities.
If you're getting the message that your Apple ID has been disabled for security reasons, then please follow the directions in the article below to resolve the issue.
If your Apple ID has been locked - Apple Support
Have a good one,
Alex H. -
am not able to buy stuff because it asks me for some questions when i put my password but i forgot what i put for the questions it ask me
Hi walter,
You are going to have to reset your security questions. I'm attaching a link here that provides two sets of instructions for doing so. The first set is for if you set up a Rescue Email address, the second set is for if you did not. Here's the link:
https://discussions.apple.com/thread/4286784
Hope this helps!
Cheers,
GB -
I cannot buy any music due to the security questions. I do not have the answers to the questions and I got locked out for trying to answer them. How do I disable the security questions?
Usually you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions. -
I get this error message when I'm trying to buy something from App store.
When i try to buy something from Itunes store i get the error message wich translates to (i get it in Swedish) "At the moment we cannot process your transaction in Itunes store, try again later".
I've been getting this for over 5 hours on both my Iphone and Mac. All my billing information is corect, there is nothing wrong with the card (i have bought other things during this time) and I've tried to log out from the store and restarted my computer.
No one else in Sweden or anywhere else seem to have this problem. What to do?Actually the correct translation is "....We cannot process transactions at this time......" as if the problem is not specific to me. But since none of my friends are having this problem and since no one has written a word on twitter about this during the last couple of hours i would say it probably is specific to me.
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when i try to buy something it gives me my security questions i put them in right but saying they are worng i try to send me a email of the answers from itunes but it near shows up in my email?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
I have put 25 pound on my iTunes account but when I try to buy something it goes to my visa account and says billing error payment declined but I have 25pound in my I tunes account why can't I use the money in my I tunes account ?
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher for the things that have a billing problem? I tried to put my voucher code in again but it won't let me do that.
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I have created an Apple ID and password but keep getting the following message when I try to buy something through the itunes store "Enter another Apple ID"
I had been buying things ealier with another Apple ID that I set up for my husband. The first time I ran into this I went ahead and set up another account for my self but am still getting the same message. What do I need to do?you need to review the account and verify it, including payment method. If there's no option that states 'none' next to the creditcard options, you'll need to use a creditcard for this.
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