HT201272 why does it keep asking security questions when I try to download an app?
how do I download apps without it asking me security questions?
Are you saying that you can't remember the answers, or that you don't want them to be asked ? The questions are now part of the security features of the store and they can't be removed.
If you want to change the questions and you can remember their current answers then you can login here and change them : https://appleid.apple.com
If you can't remember their answers then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.
Similar Messages
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Why does an error message come up when I try to download an app
I have about 10 apps I am trying to update but everytime I click the app to get it to start loading a message comes up saying that the app could not be downloaded at this time. I don't know what to do because I can't use the 10 apps until I can get them to update. If you could plz help me I would appreciate it so much thanks.
Close All Open Apps... Sign Out of your account... Perform a Reset... Try again... This time try doing the Updates One at a Time...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?
If you log into your account are you able to set them ? Go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side are you able to select the questions/answers ? If not then is there a reset link beneath the 2 questions ? (The reset link will only show if you have a rescue email address on your account.)
If not then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Why does it say "unsupported language/platform" when I try to download Acrobat Standard? I have the latest updates of IE and Google Chrome and have tired both.
The message doesn't mention IE or Chrome - it mentions language/platform.
So...what is the language of your system?
And what is your platform - by which we mean for example Windows Vista or Mac OS Lion. -
Why do I get an error 1004 whenever I try to download an app?
Sometimes this will work as well when you get that message. It's easy to do. Try it before you do anything else.
Go to Settings>Safari>Clear History, Cookies and Cache or Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
Why does it say Apple ID disabled when I try to update an app
Why does it say my Apple ID is disabled when I try to update an app.? My ID works for everything else. Also, I thought with the new iOS update that apps are supposed to update themselves but mine haven't.
On your Mac/PC open iTunes (make sure it is updated). On the tabs on the left click on "iTunes Store". This will change the window on the right to the iTunes store. The top right corner should have your Apple ID or Sign In written. If there is an Apple ID written click on it and Sign Out. The corner should then change to "Sign In".
Now click on Sign In and sign in with the wrong/incorrect Apple ID that you no longer wish to use or update from.
Once logged in, click on the down arrow that shows when you move the pointer on the top right corner where it should now show the apple id, and select Account.
The page that opens up should have a section called "iTunes in the Cloud" with a tab on the side saying "Manage Devices".
Click on Manage Devices. Its should list your iPhone or iPad that you no longer wish to use with this Apple ID. And click Remove.
Once its confirmed click "Done" and from the top right corner select Sign Out. -
I keep getting timed out when I try to download an app
whenever I try to download an app I get a message saying I've been timed out. Why is this and how can I fix this.?
Go to settings
select time and date
take it off the automatic setting
set month 1 month back
restart your ipad
go back to settings>Time and date
Change month back to current month
reselect automatic
This worked for me -
Why do i have to answer security questions when i try to download
please help me on this subject
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers. -
Won't let me install apps, security question pops up, repeatedly asks for my password, won't even let me view account on ipod
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
Why do I get a security warning when I try to download firefox
I have used firefox for a few yers. Now I have anew computer and it tells me that firefox is not secure
Which version of Firefox do you have (Help > About Firefox) ?
You can get such a message if you are running a Firefox 3.5.x version.
The Firefox 3.5.x branch has reached end-of-life and is no longer maintained.<br />
You will no longer receive security updates for that version.<br />
You can update Firefox via "Help > Check for Updates" or download and install the latest Firefox 3.6.x or 5.0.x version.<br />
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html -
Why is my billing info say incorrect security code when I try to download a app?
Please help I have looked every where on line & can't figure ths out
It's referring to the 3 or 4 digit security code on the back of your credit card. Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ -
my 8 yr old has a ipod touch less than a yr old and i created a apple id and password for it well now i was gonna help her put a app on it and apparently someone else has put 1 on it to and it is asking for both id's what can i do to fix this because i don't know the other id and pass word
Go to Settings>iTunes and App store and sign out of existing account and sign into the one you want.
Note:
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
I keep getting error 1004 when I try to download an app. What is wrong?
What is error 1004
You can read about it here.
http://support.apple.com/kb/TS3694#error1004
I copied this from a thread the other day and this poster claimed that this worked for him...
This actually has a very simple fix, that has worked all the times I have seen it. Simple go to Settings > Safari > Then reset the cookies, Reset the Cache, and Reset the History. Now turn the iPad off and then on again. It should work fine now. -
Why does it keep asking for my password ?
Why does it keep asking for my password when i open the APP STORE ? Theres no updates and i aint downloading anything. Any help ? Thanks.
It shouldn't really ask you anything. One way to possibly forestall this from happening again would be to register and enter your own ID and password. The system won't ask you for anything else, since it has all the user info it needs.
When is it asking you questions? When the App Store opens? When you click on hyperlinks to documents? -
I have an I phone 4s and I got 50.00 gift card for christmas and I put it on my itunes account. Now it wont let me use it cause it keeps asking security questions that we do not know the anwser too. Questions we never set up. What can I do to be able to use the 50.00?
Contact iTunes:
Apple - Support - iTunes - Contact Us
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