HT201274 how long to Erase All content and settings

i have a used iphone4 given by a friend a few days back and can't seem to log-in with new id and password.  was advised to delete all contents and it has been running now for almost 12 hrs.  something wrong now? i'm a newbie and has no idea what to do. thanks.

Welcome to the Apple Support Communities
It shouldn't take more than two or three minutes, but on my device, it's done in a few seconds

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