HT201274 I am locked out of the iPod. It says to connect to iTunes but it won't because it is locked.....what do I do? It is an iPod touch. Tried to erase settings but we can't do anything until it is unlocked.
We have an ipod touch.... entered the wrong passcode too many times and are now locked out. Can't connect to itunes until it is unlocked....stuck...don't have any idea what to do...help!
To get the iPod to connect to iTunes you would need to put it into Recovery Mode. This will require you to restore the iPod to factory settings which will remove the content from the iPod as well as the disabled passcode.
To put your iPod into recovery mode:
1. Make sure the iPod is connected to a computer with iTunes installed on it.
2. Hold down the sleep/wake button(top button) and the home button at the same time until the iPod screen goes black then shows the apple logo( usually 10-15 seconds).
3. Once the apple logo appears on the screen, let go of the sleep/wake button and keep holding the home button.
4. A dialog box will appear in iTunes that states an iPod in recovery mode has been detected if you are successful.
5. Click ok, then click the Restore button
After that you should be up and running in no time!
I hope that this is helpful.
Similar Messages
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Everytime i turn on my ipod it tells me to connect to itunes and when i do connect it to itunes it does nothing and my ipod is stuck on that page .. what do i do?
well wat happened did you forget your password so you had to go on it well i did was transfer my purchases by clicking up top and then if you click on some tabs on itunes then you can restore your ipod. make sure all ur songs music games apps etc are either already synced on before or like i said transfer your purchases. then restore the ipod by holding the home button and the power button until it turns off then release the power button but still hold the home button then itunes will say blah has been put into recovery mode click ok then restore it make sure you are pluged into your compputer to itunes the whole time
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I am locked out of the email account that i have been asked to go to to varify my icloud account what can I do
Contact the email service provider.
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if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??
actually i found out how to fix it
1 sign out of apple account
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this worked for me let me know if it work for you:) -
Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server. Help!
Place the iPOo in recovery mode for the passcode issue. For recovery mode:
iPhone and iPod touch: Unable to update or restore
Also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
While updating the iPhone 5 software from 6.1.3 to 6.1.4, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in. Using Windows 7 and phone not recognised by computer, let alone by iTunes.
Any suggestions? Happy to take it off to the the Apple genius people but would prefer to get it running myself.
Regards.Try this
iOS: Device not recognized in iTunes for Windows -
Why do my ipod keep saying cannot connect to itunes when i am downloading a game
why do my ipod keep saying cannot connect to itune when i am downloading a game
See the previous discussions listed on the right side of this page under the heading More Like This.
Also see:
Can't connect to the iTunes Store -
Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect to store today. Tried restarting router. Help please....thanks.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
ok my phone was wet in a pool did the rice thing and then dryed it and it comes on when plugged to the wall. it says to connect to itunes and when I try to plug it to my computer on itunes it shuts off? help what should I do:(
Connect to iTunes alert (picture of iTunes logo and USB connector) - iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode
If it still won't do anything, make an appointment with Apple and be prepared to get a refurbished phone at out of warranty prices.
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone $149 -
When I try to download/install an app on my two day old iPod touch a message pops up saying cant connect to iTunes store and it won't download the app. Please help!!!
Try:
Can't connect to the iTunes Store -
Disabled my ipod it says disabled connect to itunes
i have locked myself out of my ipod touch it now says disabled connect to itunes but cant figure out what to do?? plz help
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
On new Ipod touch 5th, in billing info we put in card info and it comes back saying "For assistance contact itunes support" and it wont let us continue. what do we do so we can continue?
Do what it told you to do.
Contact itunes support -
TS1292 how do u fix an ipod thats says disabled connect to itunes
My ipod touch is locked screen says ipod is disabled connect to itunes so how do i fix it
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software. -
How do I reset it? I don't have any access to any previous information on it.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I tried updating my IPhone 4 this morning to 4.3.3. It gave me an unknown error and now the phone won't disconnect from Itunes and rebooting it did not solve the problem. I've researched and cannot find a solution. I've tried plugging it back into Itunes and nothing happens.
-TraciThere is a MAJOR issue with iTunes activation at the moment.
See: https://discussions.apple.com/message/15197891#15197891
People with iPads, iPods and iPhones are unable to restore and update through iTunes..
I have a feeling Apple Servers have been hacked or something.
Call Apple Support and tell them the problem. They will most likely tell you there is something wrong with your phone but tell them to look at the Community Support Forums and to FIX the problem.
@Simmo3D
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