HT201274 I have forgotten my passcode, how can I reset it?

Hi,
Can anyonw help! My son cant remeber his passcode for his Ipad and I cant restore the device as the find my ipad setting is switched on, so Itunes wont allow me to retore. Anyone know how I can resolve this?
Thanks
Keeley

Hello wjkelly1808,
It sounds like the passcode lock has been forgotten so you cannot get into the iPad, and you cannot restore it becuase you cannot turn off the Find my iPad is turned on. As long as you know the Apple ID password for the account you should be able to use this article to unlock the iPad. There are different instructions for whether or not you have synced the device to an iTunes library so follow the directions accordingly.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thank you for using Apple Support Communities.
All the very best,
Sterling

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Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
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iTunes
If you've synced your device with iTunes, you can restore your device.
Connect the device to the computer you normally sync with.
Open iTunes. If iTunes asks you to enter your passcode or asks you to allow access, try another computer that you've synced with. Or use recovery mode. (Click the link to be taken to the steps.)
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iOS: Forgotten passcode or device disabled after entering wrong ...

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How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
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http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
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1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
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4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
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7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
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~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

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If a reset (the method Kevin refers to) doesn't work, you'll probably need to try putting the iPod into recovery mode and restoring it:
http://support.apple.com/kb/ht1808
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Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

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Hi,
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HT1349 i have forgotten my password. how can i retrieve it or reset it?

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Message was edited by: EZ Jim
Mac OSX 10.8.3

HT201274 I have forgotten my passcode, how can I reset it?

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