HT201274 unable to restore ipod

My itunes is up to date and so is my computer. I can not locate my devices on itunes and my itunes it stuck and will not turn on. I am unable to restore the device

Start here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
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iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

Similar Messages

  • Unable to restore ipod 4th gen... kept getting error recovery mode

    im unable to restore my ipod 4th gen... it keeps looping back to where it says, the ipod is in recovery mode needs to be restored

    Whatr is the exact wording of the error message?

  • TS1372 Any tips for "Unable to restore iPod shuffle"?

    I am trying to update an iPod Shuffle 2nd generation I haven't used in several years. I keep getting the error message saying "Unable to restore I  Pod shuffle due to errors.......(long list of choices)
    I unplugged it, repluged it, again I was asked if I wanted to update the software, I said yes, and I don't know what's happening now! This shuffle has hardly ever been  used and I want to use it now when I bicycle...Any suggestions?

    Are you connecting the USB cable to a direct USB port on the Mac (instead of a hub or spare keyboard port)?  Are you using the USB cable with a mini-dock at the iPod end (the one it came with)?

  • HT201263 unable to restore ipod

    I have and iPod 4th gen. and I was suggested to update to the latest software, which has worked every other time I needed to update, but this time, my ipod went into recovery mode. I tried to restore it, but itunes said it was uable to do so, and try at a later did. Waited a good 12 hours and tried to restore again. No luck, just the same outcome - unable to restore. Help? I've tried holding down the lock & hold button, I've taken out the USB connector, I've restarted my laptop about 5 times. Still nothing's happening? Any suggestions as to what I could do?

    Just what happens when you try to restore? Error message? Does it freeze? If it freezes, what is listed in the iTunes status bar?

  • Unable to restore iPod Photo

    iPod Updater reports an error 'An error occurred updating or restoring iPod.' when trying to restore my iPod Photo. Have managed to get into Disk Mode but problem persists. On iPod start-up I get (in sequence):
    Apple logo
    Folder with explanation mark
    Do not disconnect message and icon
    In addition every few seconds an icon (similar to the iSync icon) appears in the top left of the iPod screen.
    Any help appreciated.

    Open the disk utility, go to Tab "Partition", and try to do either a "Partition" or "delete", then go back to Tab "Erase" and click "Erase". Once it has been completed, redo teh Restore. You may need to switch around these 3 steps and do severel attempts.
    But the problem remains, you must find a PC, plug your iPod with it, and do a Restore or a format. It does not matter you can complete the process. Eject your iPod and replug it with your Mac. It will get recognized this time, then do a Restore.

  • TS1372 Unable to restore ipod.

    I followed the steps in this article to the letter, and still get the same response "cannot restore ipod, error code 1434 (other times I get 1439)." I was not doing anything to the ipod when it stopped working, listening to music and all of a sudden in the middle of the song, it stopped. Wouldn't play or select another song. Did a soft reset, and tells me I need to restore it using iTunes. I try to restore using iTunes and that won't work. Right now I have a $250 paperweight. Any help??

    Are you connecting the USB cable to a direct USB port on the Mac (instead of a hub or spare keyboard port)?  Are you using the USB cable with a mini-dock at the iPod end (the one it came with)?

  • I am unable to restore iPod to factory settings

    I got my iPod touch before the OS 5 update. So it came with OS 4.
    With OS 4, it worked find on my Bose SoundDock.
    When it updated to OS 5, it will not play on the Bose SoundDock.
    I try to do the restore to factory settings, but it keeps putting OS 5 on it. How do I restore it to its true factory settings, with OS 4 on it?
    If I can't do this, then my Bose SoundDock is now a $500 paperweight.

    I don't want to downgrade it, I just want it back the factory settings (that is, the way I got it).

  • Unable to Restore iPod

    Hi. I am having lots of probs with my 40G click wheel iPod. My iPod will not show in iTunes. I have reset the iPd and put it int Disk Mode. I have updated to the latest version of iTunes.
    The iPod kind of appeared but not with the name of my iPod. I tried to restore but it came back with 'There was a problem downloading the iPod software for the iPod "iPod". The requested resource was not found.
    I have a screenshot but don't know how to add it to this page.
    Please help

    Is this any help?
    http://docs.info.apple.com/article.html?artnum=304309

  • HT201413 i try to restore i pod and get message 'unable to restore iPod. unknown error hs occurred (1)

    any help??

    Are you running modified software on your phone?  This error seems to be common if the firmware has been modified and you're trying to restore the phone again. 

  • Unable to update or restore Ipod due to firmware not found?

    Can anyone help me? I've had my Video Ipod for about a year and a half and have never had trouble with it until now. I can't update it to the lastest software as a message comes up Unable to update software due to firmware not being found. I tried to resort to restoring it to the original factory settings but I ran into a message that said Unable to restore ipod due to firmware not found. Has anyone else had this problem? Help!!!

    For step-by-step instructions, go here:
    http://docs.info.apple.com/article.html?artnum=304309

  • Blanl White Screen - Unable to restore

    I have had the ipod for about 6 months. All of a sudden th screen went completely white. Wjen I plug it in, it is recognized by I-tunes but whn I try to restore I get a errorthat says "Unable to restore ipod error 1418" an unknown error occured.
    Any ideas??

    Try reseting it. Press and hold down the menu+select buttons for 6-10 seconds. After that, you should see the Apple Logo.

  • "can't mount iPOD" - unable to restore

    Hi,
    I would greatly appreciate any advise on the following problem...
    My iPOD froze, so I conducted a reset. After the reset the screen displayed an exclamation point and folder icon. After reading the support guidelines on the site I tried the following:
    I put my iPOD in disk mode, and fully charged it up (however note that although I have had my iPOD for 14 months the battery still lasts for around 6 - 8 hours).
    I ran my version of iPOD updater on my pc which stated "iPOD not readable - needs to be reformatted for use on PC". The only option available to select was the restore option which I tried and the following message was displayed "Can't mount iPOD".
    I thought that this message may be because my version of updater and iTunes were old. Therefore, I installed the latest versions - 2005 -11-17 and v6 respectively. However, on trying to run the newer updater again I can't see my iPOD in iTunes, my computer / desktop etc. now even when in disk mode.
    Eventually the message "can't mount iPOD" is displayed.
    Any idea's on what to try would be great.
    Many thanks
    John
    iPOD Click wheel   Windows XP  
    iPOD Click wheel 40Gb   Windows XP  

    Alright. Let me start off by saying that my iPod issue is resolved. However, before I get to the solution, let me answer other questions raised since my last post.
    I did try using a different USB port. I even tried my pc at work and it had the same results. Now, for how I resolved it.
    After the last post, my iPod deteriorated to the point that it stopped working altogether. When resetting it, it would just come up with the Apple icon and then turn off. Without getting into all the details, I deduced that it was a bad battery. I invested $25.95 into a DIY battery kit. It was a bit dicey performing surgery on my beloved iPod, but with only minor scarring, I now have a fully functional iPod that syncs with iTunes and functions like new.
    I'm not saying all "unable to mount iPod" problems are caused by bad batteries, but it could be one of the causes. Coincidentally, my problems started 16 months after starting to use my iPod. That roughly translates to 400+ charge cycles. That's when Apple says the battery performance will begin to deteriorate. I just wish Apple's SW would have some sort of diagnostics that's more accurate. I got the folder w/ the exclamation point, sad iPod and battery icon pictures before figuring out that I needed a new battery!
    Dell Dimensions 2400   Windows XP   iPod Clickwheel 40GB

  • HT201263 Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour

    Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour now.

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    Also, see iTunes- Restoring iOS software.

  • TS1538 ipod classic 160 gb. unable to restore or format. tried all the recommended steps. no go. Any suggestions?

    ipod classic 160 gb. Unable to Restore.  Also cannot format via C:\ right click on drive and Format.  Have tried all the recommended steps I can find. No luck. Any suggestions?

    do you need an internet connection to do a restore? (after downloading the software of course)
    I can't get to a different connection until Friday night...
    It doesn't seem like the antivirus and whatnot made any difference.
    what kind of hardware problem do you think it is/would it be fixable or would I have to buy a whole new ipod?
    I think the harddrive is still okay... it feels the same vibration wise now as it was when it was working fine- no awkward clicking or movements like I experienced when my old laptop's harddrive crashed.

  • Unable to reset or restore ipod nano

    Hi, Haven't synced my ipod for over a year and today I connected my nano to my laptop, pressed sync and got a message to say files are corrupted. Looked at ipod and it was syncing however it’s actually wiped all files from the ipod. They're still in iTunes. I thinks it's something to do with ipod using file system FAT32. It seems the ipod wants to use that and it can't because it says another program is using it. It won't let me select another file system option, as it says they are in use too. I do have Mini Tool Partition Wizard on my laptop and don't want to uninstall it but I need to sync my ipod. Can anyone advise, please? thanks. (It may be nothing to do with mini tool as I've only used this to root my Sony Xperia smartphone).

    Hello dorminhoca,
    Thanks for using Apple Support Communities.
    From your post I see that you're unable to restore your iPod nano.  For more information on this issue and how to troubleshoot it, please follow the article below.
    'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod - Apple Support
    Cheers,
    Alex H.

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