HT201274 Will it ask for my passcode after the erase is complete?

I sold my iPhone and have erased all the content and settings but buyer still asking for Passcode? is that right?

No that is not possible, if you had a passcode you would have had to input the passcode on the screen when you choose to erase the iPhone, given that you erased it in the settings menu. If you've erased it in iTunes it could be that Find My iPhone was still active and then the buyer needs your Apple ID credentials.
A way to circumvent this issue is to login on www.icloud.com and erase/delete your iPhone from Find My iPhone. That way Find My iPhone will be disabled on that iPhone and the buyer can activate it during the initial setup.
To check to see if FMi is still active you can take a look here.

Similar Messages

HT4623 my ipad is now asking for a passcode after i updated it - I never had one before - what do I do?

My ipad in now asking for a passcode after I updated it - I never had one before

Restore the ipad via itunes on a computer, hopefully you performed regular backups
How to restore
Via itunes
http://support.apple.com/kb/HT1414

TS2634 I forgot my passcode and have tried to restore, but it still asks for my passcode after downloading the software.

I forgot my passcode and have tried to restore, but it still asks for my passcode after downloading the software. What do I try now?

iOS: Unable to update or restore

HT4061 My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?

My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?

That's because the device has not been synced to that computer. As per my earlier instructions... you will have to force it into recovery mode & restore as a new device.
Recovery Mode... http://support.apple.com/kb/HT1808

HT1414 My ipad is asking for a passcode, neither the password or email address will work for this. where can I findout what a passcode is and where I can find it.

My ipad is asking for a passcode to sign in. Neither the password or email address work. My appleid doesn;t work either. What is a passcode and where can I find it?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

My pad is asking for a passcode and the one I thought it was is not working and it disables the ipad. Does anyone know how to fix this problem ? Thanks

Hi, I am looking for assistance on how to reset the passcode on my ipad. It is asking for a passcode & then I enter what I thought it was and it doesn't accept & disables the ipad for 15 mins. Any guidance would be greatly appreciated ast the call centre is currently closed. Thanks Peter

If You Are Locked Out, Have Forgotten Your Passcode, or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
4. What to Do If You've Forgotten Your iPhone's Passcode
5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the
          Back Up option. If you have just backed up the device, it is not necessary
          to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore or have forgotten your restrictions passcode, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

Ipod Touch asks for a Passcode after restart - didn't set one

My Ipod Touch 2G got turned off cause the battery was empty. When I turned it on again it suddenly asked for a password altough I never set one before. How can I access my Ipod again? Already tryed to sync it with itunes and restore it from Backup...
I would prefer to not have to reset it totally....

Connect the iPod to your computer and restore via iTunes. Place the iPod in Recovery Mode if necessary to allow the restore.
For how to restore:
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
A few other users have reported same problem. Seems like a glitch.

Why is iCloud repeatedly asking for my password after the 7.1 update?

Since the 7.1 update, I get a request almost daily to enter my password for iCloud on both my iPhone 5 and iPad. This is getting really irritating

I just noticed this issue. It's making me crazy. A hard reset makes it go away temporarily but then it just comes back. Even if I shut wifi off, it still happens on LTE. Now, if this was just a visual glitch then I wouldn't care so much, but whatever is happening is sucking down my battery. My phone was at 100% and after 2 hours of no use it was at 80%. The other strange thing is as soon as I open any app including safari, the spinning wheel stops. When I go back to the home screen it comes back. I have app refresh off and have email deactivated. I really am not sure what's going on.

After ios 8 update ipad2 is asking for a passcode

Posting for my wife, since she's given up and gone to bed. Yes, I've read all the lovely information on what to do if you've forgotten your passcode. Here's the problem; she's never used one. Ever. She was working on her ipad earlier this evening, updated, and is now locked out because she can't enter a passcode. After repeatedly locking the thing up entering every conceivable 4-digit number either of us would have used had we used one (even tried 0000) we are now the proud owners of a very expensive paperweight.
A follow-up, as I already know what the first responses will be. She does not have a backup as we've never figured out how to have iTunes allow one computer to be authorized for two accounts. I assumed she was backing up to iCloud but apparently not. What, if any, information would she be able to recover if she had to completely reset? All of her business data is on the pad; contacts, appointment calender, the works. Do contacts and calender get saved to iCloud if you don't use it to backup the device? If we can get that much at least she can start over, though I suspect it won't be on an iPad. I wasn't aware she knew some of the words she was using on her way up the stairs.
Just to weed out a couple of other probable comments, she does not use Find my device, has never had to enter a passcode on her lockscreen (just a swipe) before, and installed the update over WiFi. I have not updated any of my devices and won't be until I know what happened with hers, so I'm not sure what the process is or where a code might have been accidentally entered. She swears she didn't enter any codes during the update, but I am of the "believe but verify" camp when computers are involved.
I have a pretty good idea the answer is going to be "You're SOL, reset or chuck it" but I hold onto a thin thread of hope.

At what stage is it asking for a passcode?
The reason I ask is that during the upgrade process, the upgrade will ask you for a passcode if you do not already have one set; you have to explicitly tell it not to add a passcode if you didn't have one set.
Is it possible that at that stage of the upgrade, your wife just entered four digits assuming it was asking her for a prior passcode, and now the device is using those digits as a passcode?

HT1766 my ipad has disabled after asking for a passcode which has never been put on this ipad and now disabled itself ???

my ipad has disabled itself after asking for a passcode after updating ios7 now tried to restore it but didnt work

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT1212 my ipad asks for a passcode but I never entered a passcode. this happened after the ipad battery went dead and i recharged.how do i get around the passocde prompt?

My ipad battery went dead and after recharging and booting up the ipad, it is asking for a passcode. however, no one remembers ever entering a passcode in to this ipad, isnce it used by everyone in the house. how do i get around this passocde prompt?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

After disabling Autolock and trying to disable Passcode Authentification, iPad continues to ask for a passcode, but old passcode not accepted

I wanted to turn off Autolock and Passcode Authentification.
I set Autolock to "never."
Then, I set Autolock after Replacing Smart Cover to "off."
Finally, I tried to turn off Passcode Authentification. My iPad asked for my passcode. I entered it, but my iPad wouln't take it and asked me to re-enter it; perhaps my finger had slipped. So I entered my passcode again -- and this time correctly, I'm nearly certain. Still my iPad wouldn't take it and asked me to re-enter it.
Not thinking I could have changed my passcode (and how could I have if, according my iPad, I never entered my old one correctly?), I let my iPad go into Sleep mode and returned to work on something else.
And now I can't unlock my iPad. I put in my passcode, and the thing won't take it. Disabled for 60 minutes at this point.

Hmm, I did receive an email saying that the thread was deleted, but did not explain why for some reason. It sounds like the Level 7 guy caused this. I will call Apple tomorrow to find out who is responsible. And see if I can lodge a complaint against that user. Maybe it was because of what the Level 7 guy was saying.
There was useful information posted in that threat that addressed the issue that I am experiencing. I will try to reiterate from the apple website, it says.
Recovery mode
If you've never synced your device with iTunes, or haven't set up Find My iPhone, you'll need to put your device in recovery mode. Then you'll restore your device as new or from a backup.
This will erase the device and its passcode.
Disconnect all cables from your device.
Hold down the Sleep/Wake button, then "slide to power off" to turn off your device.
Press and hold the Home button and plug the device into your computer. If your device doesn't turn on automatically, turn it on. Don't release the Home button.
Continue holding the Home button until you see the Connect to iTunes screen.
If iTunes doesn't open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.
Click OK. Then restore the device.
If your device doesn't go into recovery mode, try steps 1–4 again.
They suggested that I try this over again until it works. It did not work for me the first time.

Since updating my iphone with Ios, I am being asked for a 'passcode', it will not accept the one I have?

Since updating my iphone with iOS this morning, I am being asked for a 'passcode', it will not accept the no I have entered, I do not know who to contact?

Will it not open without a passcode?
Trr using your Apple ID password.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
 Cheers, Tom

My ipad went dead due to power outage.now it is asking for a passcode.it will not except any passwords that i use.it will not sync to my computer/itunes.help

my ipad went dead due to a power outage.now when i turn it on it asks for a passcode.i have never used a passcode. it will not sync with computer/itunes
help

Follow these instructions to resolve a forgotten passcode:
http://support.apple.com/kb/HT1212

HT201272 How to retrieve previous iphone backup from laptop to sync onto new iphone? Keeps asking for a passcode before it will restore the backup. No idea what the passcode is.

I backed up my previous iphone the other day in anticipation of it being replaced (wifi stayed grey non stop) and now I have my new phone and want to put all of my old data on but it keeps asking for a passcode before restoring the backup. I've put in what I thought it would be but get nowhere. How do I get the password or change it?

If your iPhone was passcode protected, check out the first section here.
Or it could be that the backup itself was encrypted in iTunes; that is discssued further down in this same article.
http://support.apple.com/kb/HT4946

HT201274 Will it ask for my passcode after the erase is complete?

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