HT201287 Once a day my messages stops working, I cannot send or receive messages and all of my messages disappear. I have to restart my iPhone 6 for it to start working again. This doesn't happen on my iPad Air. Is this happening to anyone else?
messages app continues to crash. All messaging stops working and all of my message threads disappear. the only thing that has seemed to work is restarting my phone. Happens at least once a day.
Hi Alo816,
I'm sorry to hear you are having such extensive issues with Messages on your iPhone. If you continue having issues sending or receiving Messages, you may find the troubleshooting steps outlined in the following article helpful:
iOS: Troubleshooting Messages - Apple Support
If you continue to have issues with Messages after that troubleshooting, especially if it is still having or crashing, you may want to make sure you have a current backup of your data in iTunes, then try restoring your iPhone to factory settings and testing it in that default condition to see if the issues persist before restoring your data. You may find this article useful:
Use iTunes to restore your iOS device to factory settings - Apple Support
Regards,
- Brenden
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