HT201302 iphone is not recognized as an accessible device by your windows 7 or 8 pc?

Question

Despite the fact that itunes has no problems accessing the iphone nor does a 3rd party paid app like "iExplorer", the iphone is not recognized as a device by Windows (7 and 8). The support bulletin referenced is inadequate.

Answer 1

Hi James,
   I'll give you steps so it'll be easy to read.
I suggest having your phone plugged into a working USB during this process.
  1. Open up your Device Manager (run/use command line devmgmt.msc or look for it by sliding open your charm bar located on the right of your computer screen, selecting PC Info, and then on the left hand side of your PC Info window, click "Device Manager"
2. Once you are in your device manager, look at the above tab (It should say File, Action, View, and Help) and Click View. Click "Show Hidden Devices"
3. Look for "Portable Devices", and click it. There should be something similar or exact to "Apple iPhone".
4. Right click it, and select "Update Driver Software..."
5. Click "Browse my computer for driver software"
6. Click "Let me pick from a list of device drivers on my computer"
7. Click "Show All Drivers", then click "Next"
8. Click "Have Disk"
9. Type in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
10. Click "Browse", there should be a file that says "usbaapl64" RIGHT click it and click "Install"
11. From there it should install. Open iTunes to make sure.
Please let me know if my directions are not clear enough, it took me some time to figure out what I was doing myself. I wish you the best!