HT201302 transfer photos and apps to new phone

so i activated my new iphone 5 today and seem to be having a problem. After i backed my old iphone 4 information to my computer i plugged in my new phone transfer all content over. The only thing that transferred were the contacts! is this normal? all of my pictures, apps, and content are not showing. I contacted apple and they basically told me to go in itunes under edit and preferences and check some boxes whih i have done. However, when i am connecting the new phone to to computer it still doesn't want to sink the content?

    @Balairo, what make/model phone did you have? Some devices have a memory card that you can transfer from the old phone to insurance replacement phone. I apologize that if the screen is non functional, there is no other additional option other than connecting it to a computer to upload your pictures to a PC. I hope this information is helpful to you. ^LH

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    Hello
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