HT201303 asking for answers to security questions that I didn't set up
To change my password it is asking for answers to security questions that I didn't set up.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link for the questions on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
-
I have a new iphone and want to purchase ringtones from itunes. Itunes is asking answers for security questions I did not set up and I can't answer them. How do I get past this to be able to purchase. I can purchase songs on my MAC and sync but itunes doesn't give the option to purchase ringtones on the MAC, just the iphone.
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
applying apps
go to expresslane.apple.com > follow the steps for itunes; billing & accounts; etc
then send you'll get to a page yo send email (dont do chat later) > ask them to reset your security questions.
they are going to have you verify a couple things on your account to make sure you are you but that should get it fixed -
My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114119) -
I am signed into my iTunes account. However, Im asked for answers to security questions I can't remember. I have clicked to reset through e-mail, yet I am not getting any email from iTunes. Any advice on fixing this?
If you are not getting the email, you can contact Apple Support to have your Security Questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
Once you get them reset, check your Rescue Email address on Manage Your Apple ID to make sure it is still a functional address. It is not the same as your primary or alternate address.
Cheers,
GB -
HT1212 my apple id is asking security questions that i didn't set up
my apple is asking questions that i didn't set up
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
Why is iTunes asking me to answer security questions when I never registered any ?
Log into the App Store with your Apple ID and password. Locate the apps in question then purchase and download them.
You cannot upgrade the apps she purchased without using her Apple ID and password. -
Hi,
Trying to purchase a song off of iTunes on my iPhone/iPad/Laptop and on each device it won't allow me to. Each time, it's asking me for security questions; all of which I don't know the answer to (some come up randomly without me even submitting an answer previously).
If anyone has any solutions for my problem, I'd be extremely grateful!
Thank youHere are some options listed by Kappy
https://discussions.apple.com/docs/DOC-4551 -
I tunes is asking for answers to security questions we have never answered what do we do
need help with what to do can not download with out answering.
First try:
Rescue email address and how to reset Apple ID security questions
Next contact iTunes by:
Apple - Support - iTunes - Contact Us -
Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I have had i phones for the last six years and i just bought the iphone 5. I tried to download a paid application and for the first time i am asked to answer my security questions which i don't remember. In order to reset my question i need my rescue emai,which does not exist.can anybody help????
That is normal for purchasing apps for a device not previously associated with your Apple ID.
You will need to contact iTunes Store Support here: http://www.apple.com/emea/support/itunes/contact.html -
Can I send an e-mail to a specific person in Communities? Want to thank them for their answer to a question that I didn't ask. Just wanted to give him/her feedback that their info was very helpful. Just a pat on the back to perhaps brighten their day.
If you click on the person's name, you go to the public profile they have posted. If there is an email address given you can email directly. If not, you cannot email the person directly.
You could post a reply to the persons reply on the communities to note their help. -
I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?
If you log into your account are you able to set them ? Go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side are you able to select the questions/answers ? If not then is there a reset link beneath the 2 questions ? (The reset link will only show if you have a rescue email address on your account.)
If not then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I have a family itunes account with several devices attached... I can make purchases on all except the newest one.... each time I try to make a puchase it asks me to confirm security questions that I have never set
The reset link will only show if you have a rescue email address already set up on your account - if you don't have one then you won't get the reset option, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570
Maybe you are looking for
-
Hi, Is there a list somewhere which outlines more text formatting options than what is shown in the FAQ? In particular I'm wondering how to make text that does not suppress white space other than using the "code" tag. Also, the insert link option a s
-
WebRFC - clearing cache after making changes in SAP
I'm finding that as I make changes to my Functional Modules in SAP, and then try to test them from Personas, I can not pick up the new version until I log right out of NWBC and the log back in again .... there has to be a faster way .... right? Any t
-
WHAT IS THE DEFAULT LOG IN AND PSWD FOR THE ROUTER?
WHAT IS THE DEFAULT LOG IN AND PSWD FOR THE ROUTER?
-
How to run crystal report in business objects xi 3.1 sp3 enterprise
hi, i created crystal reports thru crystal reports 2008, i have the crystal reports locally on my machine. the source for the crystal report is stored procedure to get the data from database the main thing is i need to import these reports into busin
-
Is a clustering licence required for using In-Memory replication?
Hi, Could you please tell me if it is possible to use In-Memory replication without a clustering licence? (With WebLogic 6 on Linux with eval. licence.) I ask, because the documentation states that it