HT201303 Cannot buy anything and get my security question answers

i cannot get my security questions and buy anything.

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

Similar Messages

My iPod doesn't let me buy anything and say my security question is wrong and have to wait 8 hours what do I do ?

Need Answers ASAP

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679)

Hi i am samuel kim and i didnt remember my security question and got my account lock how to i unlock it and get my security question?

Hi i am samuel kim and i didnt remember my security question and got my account lock how to i unlock it and get my security question?

Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75432)

How do i get my account unlocked and get new security questions

how do i get my account unlocked and get new security questions?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(100996)

HT1918 how do i get my security question answers if i forgot

how do i get my security question answers if i forget?

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT1206 How do I get my security question answers that I forgot?

I cannot remember the answers to some of my security questions. How do I retrieve them?

If you can't remember the answers and you don't have a rescue email address then go toExpress Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox). hope tis helps, had the same problem a week ago.

HT201303 How to find out my forgotton security questions answer

How to find out my forgotton security questions answers

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT201342 How do I get my security question answers if I forgot them? My mail is my normal hotmail address, but my rescue address is my iCloud. I just need the security questions so I can download music.

I just got an iPod 5th generation for Christmas. Before, I had a 4th generation. I made my apple account over a year ago and I can't remember my security question answers. I've looked how to fix this, but it says send a rescue email. My rescue email is my iCloud account. I have no idea how to check my email on there because my mail is already just my hotmail account. I would make a new apple ID, but I've already downloaded a $10 card onto my iTunes not knowing it was going to do this. Please help!

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

HT201303 What if the email to retrieve security question answers is wrong? What can u do?

I was trying to retrieve my security question answers and for some reason the email they were being sent to isn't even in my personal info.. What can I do?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT201303 Hi I do not remember my security question answers, i want to change my password

Hi I do not remember my security question answers, i want to change my password

Hello, QJS1.
Thank you for visiting Apple Support Communities.
You can reset your Apple ID password via the steps in the first article below. I would select the option to send email verification since you do not remember the security question answers. If you are still unable to reset this Apple ID, see the second article below.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

How do I get my security questions answers? I forgot them and trying to buy an app

I tried to buy an app and it asked me for my password and did it, and then it asked me two security questions and I wrote done the answer that could be it and the said they were incorrect. How do I get the answers to those security questions? Or can I reset the questions?

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : If you forgot the answers to your Apple ID security questions
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : Apple ID: Contacting Apple for help with Apple ID account security
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

I get an error message in itunes when I try and save my security question answers. This is stopping me from downloading music. What could be the problem?

I try and buy a song in itunes. But, It keeps taking me to the security questions in which it won't accept. Thanks

Also I now can`t access any of my itunes library and am concerned that if I remove it from my computer I will lose everything as I have no option of accessing and therefore backing anything up. Any ideas?

Forgot my rescue email address! how I can now get my security questions answer? !

Someone put a rescue email address on my apple Id, now cannot get the answers of my security questions and☆really!☆ I DON'T REMEMBER MY ANSWERS! WHAT CAN I DO NOW?! HELP PLEASE! How also can I find out what rescue email address I have? May be knowing that I can find out WHO I TRYING TO GO INTO MY ACCOUNT!!??? PLEASE HELP!!!!!

nancyboy75 wrote:
Someone put a rescue email address on my apple Id,
Who?

How do I get my security questions answers

I forgot my security questions

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 How do I get my security question answers sent to my rescue email address without calling support?

I just got a new iphone5s and wanted to purchase an app in the App Store. It said since it is the first time on this device I need to answer security questions. I know my answers but I don't remember in what context I wrote them. How do I get my answers sent to my rescue email address?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

HT201303 Cannot buy anything and get my security question answers

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