HT201303 Change security questions and answers

How do you cange questions and answers for account?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
  1. Go to: Apple Express Lane;
  2. Under Product Categories choose iTunes;
  3. Then choose iTunes Store;
  4. Then choose Account Management;
  5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
  6. Sign in with your Apple ID and press Continue;
  7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
  8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
  a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
  b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
  c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
  d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Similar Messages

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  • Change security question and answers

    hello apple i am not still able to change my security question please tell me what to do i want to make some purchase and without changing my security question it wont be possible as i had forgotten it please reply as soon as possible
    i had viewed your tuotor on support how to manage itune id bt the option to change security question dosent appere when i logged in my id
    thankyou

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • I need to create a rescue e mail so I can reset security questions and answers I never answered any questions before so any answer I put in r incorrect please help I tunes support has been useless

    I need to create a rescue e mail to change security questions and answers I never answered any questions when I first started using I tunes so there is no correct answer for the questions I also never set up a rescue e mail I tunes support after five requests has been useless

    Anything here to hlp? https://discussions.apple.com/message/19489801?ac_cid=tw123456#19489801

  • HT201303 How do I change the security question in my apple account, I could not find editing the security questions and answers in manage account portal Please help

    I have forgot my security questions and answers but I remeber my apple id and password. i couldn't make a purchase in mac app store without answering security questions. i could find a way to change the security questions in Manage account portal. Please help.

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT201303 Someone has hacked my account and changed my security questions. How do I change these questions to my own security questions and answers?

    Someone has hacked my account and changed my security questions. How do I change these questions to my own security questions and answers?

    Contact the ExpressLane at: https://expresslane.apple.com then iTunes and iTunes Store and see if they can help.  You might also try http://www.apple.com/support/itunes/contact

  • HT201303 how to change your security questions and answers

    How do you go about changing the security question and answers..my daughter answered and then cant remember her responses..

    See Here...
    Can I change the answers to the security questions for my Apple ID?
    Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
    From Here >  http://support.apple.com/kb/HE37

  • Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. HELP!

    Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!

    Hi mterry1723, one solution that might be worth trying is this:
    - Close iTunes, if it's open
    - Open Safari and got to 'Preferences'
    - Select 'Security' on the top
    - Untick all the security options in the menu
    - Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
    - Highlight them (select them collectively) and press 'Remove'
    - Now open iTunes and buy the song as usual.
    - You may be asked to do the same security process as before, so do as asked.
    - Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
    Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
    I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
    I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
    Message was edited by: Bongomal

  • How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • How can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

    how can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

    SECURITY QUESTIONS
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you http://discussions.apple.com/docs/DOC-4551

  • Would like to change my security questions and answers on my Apple ID account??

    I would like to Change my Security questions and Answers on my Apple ID account??
    I have tried and have successfully reset my PW but I have forgot my answers to questions!!
    HELP Please!

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How do you change your security question and answer

    How do you change your security question and answer?

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
     Cheers, Tom

  • Hi. I'd like to change my apple ID security questions and answers.

    I have been told to go on appleid.apple or something of the sort and click change password and security but to change my questions and answers I need to answer to the questions, which i can't because i don't  remember them. Pls help!

    Well, I had the same problem. I got on here to see if someone could resolve my problem and I didn't get a good answer I could use. Then I came up on a conversation of this exact question. Everybody answering the question said that you couldn't. Then somebody mentioned calling Apple. So, I did. I set up an appointment online for them to call me at a certain time. They called and retransfered me over to a different department and I got my problem resolved. They are very friendly and stayed on the phone with me until it was fixed. They will still ask you the questions and just tell them that you honestly can't remember them. They reset mine and I made different questions and answers,just make sure you write them down this time!!!        -I hope this helps!!!

  • HT201303 I want to change my questions and answers apple account?

    I want to change my questions and answers apple account?
    I just can not buy anything, because when I buy it asks questions and answers from my account and I forgot

    It got sent to a different email address, or got caught in a spam filter, or something’s wrong at Apple’s end. You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (116802)

  • HT5312 How do I change the questions and answers to my security questions???????? I'm stuck! Help!

    Does anyone know how to change the questions and answers on your security questions?

    You need to contact Apple, either through the link in that article or by phoning them.
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