HT201303 Forgot security answers
I forgot the answers to my security questions. How do I recover them?
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.
Similar Messages
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HT201303 Forgot Security Answers to Questions--Can't log in
Same as the headline. I don't what else to do.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
HT5312 the forgot security answers option does not show up how do i find the answers
the forgot security answers option does not show up how do i find the answers
You need to contact Apple, either through the link in that article or by phoning them.
(77185) -
i forgot security answer, and i don't have reset security answer option, how to solve problem???
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 forgot security answers please reset my account
i forgot security answers please help asap
You need to contact Apple, either through the link in that article or by phoning them.
(78030) -
HT201303 Forgot the answers to my security questions, what should I do?
I forgot the answers to my security questions because I made them so long ago. But now, when I try to buy a movie, apple asks me for my security question answers and I don't know them. How can I 'rewrite' my security answers, so I can finially buy a movie?
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
HT201303 forgot security question answer
forgot security question answer
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
HT201303 forgot the answer for security question
Hi,
I forgot the answer for my security question..
How do I reset it? or find it?
ThanksYou have to call Apple. if you can verify that you are the account owner, they will help you to reset your sequrity questions.
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forgot my answers to my security questions !how can i recovery them besides goin onto apple support or managing account cause they doesnt seem to help??
In what application?
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HT201303 Forgot the answer to the security questions
I forgot my answer to the security questions
Frequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com -
HT201303 Forgot my answers for the security questions
Forgot my answers for security questions
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
There's no forgot security answer in my settings
there's no forgot security question or answer in my settings why???
Hi Jhadez,
I apologize, I'm a bit unclear on your question. If you are saying that you have forgotten your Apple ID, or have forgotten the answers to the security questions to reset your Apple ID, then you may find the following articles helpful:
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
- Brenden -
Forgot security answers and rescue email
I WANT TO MAKE A IN APP PURCHASES AND IT ASK ME TO FILL IN THE SECURITY ANSWER, I FORGOT MY APPLE ID SECURITY ANSWERS AND RESCUE EMAIL TOO, ALSO TRY CALLED SUPPORT CENTER BUT THE SUPPORT CENTER IS CLOSE. WHAT CAN I DO NOW ? PLASE HELP ME (T-T)
Wait for the support center to open. If you're desperate enough, create a new Apple ID, download that game from it, and then make the purchases; you won't be able to transfer previous purchases or iTunes Store credit between the Apple IDs.
(101088) -
I remembered password and was able to purchase a song, but when I tried to download another one its asking me security questions I don't remember. I tried to login and go to account management and change security questions but cannot change unless I know answers. I tried going to forgot anwers link, but it says it sent to an email starting with an R which is not my current email. I don't recognize it and its not mine. My email is [email protected] I never authorized to use the R email and I don't see it in my settings wither. I would like to reset my security answers and the forgot answers link doesn't work because its sending to an email that's not mine. I tried waiting in my [email protected] email but no mail was received. Please send notification and send it to my registered email assigned.
Hi brittay,
Here is a link with instruction on how to do this. One set is for if you did set up a rescue email address, the other is for if you didn't:
https://discussions.apple.com/thread/4286784
Good Luck!
Cheers,
GB -
HT201303 Forgot your answers to questions developed by the safety
How do I change the options you have already placed on my account in Apple Astor because I forgot
Go to https://appleid.apple.com, click "Manage you account to the right", sign in, click Password and Security on the left, then click the "Forgot your answers?" link to the right (see photo below):
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