HT201303 Help! Someone hacked into my apple account and and made purchases, what should I do?
Someone hacked into my apple itunes account and made purchases, and changed the address and credit card information. What should I do first?
Thanks!
Change your password.
Report the incident to Apple : iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
If any charges were made to your credit card you should report them to your credit card company.
Similar Messages
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Someone hacked into my apple account
my computer cant sync my ipod touch with nothing it cant back up either and ithink that someone hacked my account
Change your password.
Report the incident to Apple : iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
If any charges were made to your credit card you should report them to your credit card company. -
HT201363 Some one hacked into my apple account
Some one hacked into my apple account and purchased with my attached credit card. I then called my credit card company and get my credit card canceled. now, I am trying to reach to the correct apple representative to update my account info but i am being directed to the wrong place. please sudgest me the right way. apple's sight and service is so not straight forward, rather confussing to give us help
Hello, emmmmy.
Thank you for visiting Apple Support Communities.
I would recommend reaching out to us via the link below to assist you with this issue.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
How on earth does someone hack into my iTunes account and charge my visa/debit card? I got no emails from iTunes, so I know it's not them. This has happened twice to me and it's after I take out my credit information. I found out because of a bounced check, plus my bank statement had all the charges on it. They start small with just a few dollars but they do it every day sometimes twice a day. Then next to where they tell you who charged it, it says iTunes with a bogus phone# to call? In total they stole $224 from me. I was lucky my bank refunded the money stollen. Has this happened to anyone else?
People get their accounts hacked all the time. It's unfortunate, but true. To prevent this in the future, you need to:
- choose a good password, with a mix of upper and lowercase letter and numbers, that someone wouldn't be able to guess by stalking you on social media sites
- be aware of surroundings when entering a password, to be sure nobody's looking over your shoulder
- be cautious of what you do on open wifi networks (ie, networks that do not require a password to join)
- use a different password on each site
- use a password manager so you don't have to remember all those different passwords -
Someone is trying to hack into my Apple account
I just wanted to make mention of some forum questions I saw similar from earlier, like in June and July. It is now mid-October.
In the past couple weeks, on at least 3 occassions, I have received similar messages from apple, probably 3 each occassion.
Hello.
To reset your Apple ID security questions and answers, simply click the link below. It will take you to a web page where you can create a new set of security questions and answers.
Please note that the link will expire three hours after this email was sent.
Reset your Apple ID security questions and answers
Didn’t request to reset your security information? Someone may be attempting to claim c•••••@gmx.net as their own Apple ID. Please go to appleid.apple.com to reset your password immediately.
For more information, visit the Apple ID Support site.
Thanks,
Apple Support
They have all referenced the same c******@gmx.net mail adddress. Two of the 3 messages I received last night were in German.
First time: I have a strong, unique password on my appleid account: a password more than 16 random upper/lower alpha, numeric and symbols, I keep in a password safe application.
The second time I got these messages last weekend, I added 2-step authentication to my Apple account.
Last night, after getting more regarding my challenge questions, I got concerned, so I changed my strong password to another, in case they had acquired my password when Apple's Developer servers got hacked in the recent past.
As far as I can tell, I am doing everything "right" about creating, using and protecting my account.
But do you know what a pain in the rear end this is, to change a single appleid password? Each of my devices - 2 macs, iPad, iPhone - I have to change the iCloud login under settings. I have to change the logins in third party apps - my email program for example. This is a freaking nightmare.
And what really ****** me off is you hear nothing from Apple on this. They don't mention squat about what got hacked, and who's vulnerable. But someone got a hold of my account some how and is trying to complete the job and break into it.
Is there something else I should do?Is there something else I should do?
You are doing everything right and you haven't been hacked. The only action you have not yet taken is to change your Apple ID.
It is very likely that someone is convinced your Apple ID is really theirs, and they're repeatedly attempting to reset their password. They click on the link to send an email to have it reset. You get the email with the link to reset it. If you did not request your password to be reset, the obvious thing to do is to ignore it.
Far from concluding this is a security flaw, it validates Apple's account security. By not responding to the email, you effectively prevented whoever is initiating the password reset request from getting any further.
It's a good idea to change your Apple ID password once in a while, but you do not have to change your password every time you get an email like that. Ignore it, but you will continue to get the email every time some hapless individual thinks your email address is their Apple ID. This can occur to anyone, as long as Apple uses email addresses for Apple IDs.
Safeguard your Apple ID just like you would any other personal information. It's probably not a good idea to use the usual email address you publicly use. -
Clash of clans is a game that works on apple I'd, each apple I'd can have an account, and the game saves on the apple I'd, so if someone else downloads clash of clans on another iPad using the same apple I'd, he would have access of my account. And hen someone hacked my apple I'd and downloaded he game, so I need a way to make him delete it, I've changed my email, and password.
You've posted in the forum for Apple's defunct office application 'AppleWorks' which has nothing to do with your question. You should ask in the iTunes Store forum (I tried to ask the Hosts to move this thread there but current technical problem with the forums mean that my request probably didn't get through).
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Someone got into my Apple account. Read description for more info.
Recently, someone gained access to my Hotmail account (I don't know how, I'm a pretty careful person, especially around computers) and used it to reset my Apple account password. I always just changed it back (thank God he/she was too stupid to change my Hotmail password), but when I realized they got access through my Hotmail, I reset all my passwords associated with the account. This worked and I haven't had any trouble since I did so. However, he/she continuously tries to reset my Apple password and my account gets flooded with Apple ID reset requests all the time. Is there any way to make it stop? It's getting really annoying.
Thanks,
ChrisCall AppleCare & ask for account security. Also, look at this:
http://support.apple.com/kb/HT5570 -
Someone hacked into my itunes account
Someone hacked in to my itunes account and charged hundereds of pounds of downloads on to my credit card, how is this possible?
They hacked your account. That is how it is possible. I'm sure you could study and learn how hacking is accomplished if you desire.
Change your password, contact your credit card company and discuss reimbursement with them and then alert itunes support that your account has been hacked. -
I need help desperately. i have 8 Icloud email accounts that are being re routed to about 20 additional (yahoo, aol, gmail) accounts I do not own.
I have posted the email headers of all icloud accounts on shutterfly. Repeated attempts to send to apple are either deleted or "edited".
1) call me and i will tell you the log in info to view. (just put up today 4/21) waiting for apple sr. support monday
<Personal Information Edited By Host>If you so readily post private personal information on the internet, like you've just done with your phone number, and are so willing to give login info to complete strangers, I'm not surprised all your iCloud email accounts were so easily hacked.
But why on earth do you have EIGHT iCloud accounts? You can't personally use them all?
You need to change the passwords on these accounts to VERY secure passwords and delete the mail settings that are re-directing your emails. -
I suspect someone hacked into my AppleID account.
I found that my personal details have been changed, where can i report this?
Apple - Support - iTunes
Right from the front page of the iTunes store -
We forgot Apple password, changed it. I can't get into Apple but my wife can get into it on her iPhone 5s and we can get into it on the ipad but I can't on my 4S. Any suggestions?
Hello there, pacase1.
From what I understand you've changed the password but can't login to a particular feature on your iPhone 4s. If that is the case, the following Knowledge Base article provides some good pointers to use depending on which feature/service you're trying to sign into on your iPhone:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
If the issue is still with your password, feel free to review the following documentation:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
i just got a new iphone 4 for att and my friend installed the sim card in it for me. the imessage function isnt connecting with the my cell number. a while back i had logged into my apple account on someone elses cell phone and their number keeps showing. when i try to just select my number to send and recieve imessages from it will not show up. i can send and recieve regular text but not pictures or imessage. i have tried logging off and restarting and nothing has worked.help please!!
Did you remove your account information from the other person's iPhone?
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What is the best antivirus software for a Macbook Pro...I recently received a message from Google that someone made an attempt to hack into my mail account and I needed to change my PW and verify myself as the user. The message suggested that I run a virus scan to check for sny malware or other types of viruses. I do not have any software for this and up until now have not had a problem....any help is appreciated. I would like a simple but effective solution!
It's worth noting that if your Gmail has been hacked, it would likely have nothing to do with your MacBook. Hacking web based email is fairly common and it doesn't require any access to your machine whatsoever. In the same way that you can simply go to the Gmail webpage through any browser, any hacker can use the same method. It doesn't mean your machine has been compromised in any way (and it has likely not been). I have never received an email from Google of this nature. I have received notifications when someone has attempted to create an account with my name in which they basically say that there is no action required if you're the rightful owner.
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Someone hacked into my account
someone hacked into my account and purchased about 500 euro, who should I contact in iTunes? I have alreday blocked my credit card but I need to contact Apple can someone tell me how to do it?
Change your password.
Talk to your credit card company about reimbursement.
If you would like to contact Apple, then click Support at the top of this page, then click the link under Contact Us. -
Someone hacked into my account and spent my gift voucher!!! How do I report this???
They purchased Kingdom Conquest for the iphone and I don't even have an iphone!!!!This is sooooo frustrating! I had $30 of credit in my itunes account and some a**hole chinese company stole it last night. I am getting married next June and was going to use those credits for some of my wedding reception songs! Fkkers!
Dear Wendy Ott,
Your Apple ID, [email protected], was just used to download 胡莱三国 for iPad from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
From Pay Pal (for the tax on the item, I only had $30 in credit in my itunes account):
Receipt for Your Payment to iTunes Store
X
InboxX
Reply |[email protected] [email protected] to me
show details 4:21 AM (3 hours ago)
Nov 6, 2011 02:21:00 PST
Transaction ID: 2SH3797727406781Y
Hello Wendy Ott,
You sent a payment of $2.13 USD to iTunes Store
([email protected])
It may take a few moments for this transaction to appear in your account.
Merchant
iTunes Store
[email protected]
Instructions to merchant
M1KHQB2BW3: Gift
DescriptionAmount
iTunes Store purchases.$2.13 USD
Subtotal$2.13 USD
Total$2.13 USD
Payment$2.13 USD
Payment sent to [email protected]
Receipt ID: B-8RU38135GB312133E
I HAVE SENT AN EMAIL TO ITUNES (nice they dont have a phone number to call) AND I AM HOPING I CAN GET MY CREDIT BACK SINCE IT WAS CLEARLY A CREDIT AND NOT A CREDIT CARD USED.
UGH **** ME OFFFFF!
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