HT201303 Hi I do not remember my security question answers, i want to change my password
Hi I do not remember my security question answers, i want to change my password
Hello, QJS1.
Thank you for visiting Apple Support Communities.
You can reset your Apple ID password via the steps in the first article below. I would select the option to send email verification since you do not remember the security question answers. If you are still unable to reset this Apple ID, see the second article below.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.
Similar Messages
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I can not remember my security question answers, is there a way to change them, I want to purchase apps and I can not because I can't answer the security questions.
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107849) -
Hey Apple
I want to buy my first time there and do it and do not remember the security question that I want to.
Please tell us what they can do.Welcome to the user to User Technical Support Forum provided by Apple
Houshiar wrote:
do not remember the security question
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions -
I do not remember my security questions' answer and I don't have a rescue email, what should I do?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Help...I downloaded the new version of I-tunes and do not remember my security questions...want to download an album. I followed the directions to reset my security questions..basically an e-mail to my inbox...12 hours ago...still no e-mail..any ideas.
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I do not remember my security question answers
How do I reset my security question answers? I dont remember them
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
TS2446 I can not remember my security question answers so I have been locked out what do I do?
I can not remember the answers to my security questions so I have been locked out. They wanted me to answer them because I am using a new computer.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
PLEASE HELP.
I can not remember the answers to the security questions and I no longer have the email that Apple is trying to send the answers to. Is there a way to recover the answers or have the email sent to a different address?
ThanksSee Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
I want to change some security settings in my Apple ID and it asks to answer some security questions that I have no clue why I am answering them wrong. So then I check off send a reset email to change them and the email address comes up with an old email address I no longer can access. That email address is nowhere in my profile! My profile has 3 email address that are active but not this one. HELP... Thank you so much beforehand
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(121062) -
TS2446 My apple ID has been disabled because I could not remember my security question answers
How can I reset my security questions I forgot the answers and can't use my iTunes voucher
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
For your ecurity questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get the account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I can not remember my security questions answers to use my itune card to purchase things. What do i do or where do I go to retrive the answers?
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer -
Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email
You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use. -
I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433
Welcome to the Apple Community.
1. Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
2. If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
3. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
i canot remember my security questions answers , whene ever i want to dowload any applications i am required to answer them and because i have forgot them i am not able to download any application , i would like to cancel this option and only have the option to answer my password
It isn't an option it is a permanent part of the security protocol, so you need to write the answers down in a secure location or remember them, you will always need them in the future.
Call Apple Care for your country and ask for the Account Security Team, then request help resetting the questions. -
I can not remember the security questions on my device
I can not remember the security questions on my device
http://support.apple.com/kb/HT5312
If the above link doesn't help:
Go here:
https://getsupport.apple.com/GetproductgroupList.action
ask for assistance.
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