HT201303 How can i reset security questions
I want ti change my security questions but it dont send to my email how can i do it
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
Similar Messages
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How can I reset security questions. What is a rescue email.
How can uI reset security questions. What is a rescue email.?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
HT5312 How can I reset Security question of Apple ID
How can I reset Security Question of Apple ID
Apple ID Security -
Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions. -
I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID -
How can I reset security question without rescue email
how can I reset security question without rescue email, or hoe should i set rescue email with existing account?
Call Apple they will be able to help you. 1-800-APPLE
-
HT1349 how can i reset security question when i dont have rescue email?
how can i reset securty questions when i dont have rescue email?
You'll have to contact Apple to fix. Contact numbers here:
http://support.apple.com/kb/HT5699?viewlocale=en_US -
TS1424 how can i reset security questions
my son just typed in some random answere for security questions and cannot remember them how can i reset them?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
TS1702 How can I reset security questions?
How can I reset my security question?
On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions. -
how to reset the security questions? i do not have rescue e-mail....what to do?>
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
HT201303 How can I change security questions
Hello, everybody .....Can somebody help me to change my security questions because I bought a new I pad
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer. -
It seems like a crazy catch 22 system. I don't have a rescue email, and I can't remember the answers to my security questions.
AndreasKing wrote:
... I can't remember the answers to my security questions.
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
How can i reset security questions?
Howdie,
I have money on my itunes card that i cannot redeem. Store tells me that I have never used this computer to make a purchase before, and that I will have to answer security questions. Then it provides me with security questions that I never chose (believe me, I never told Itunes to ask me about my first job). I feel screwed, and support started a ticket for me, then dropped the issue and won't reply.
I tried to reset questions using the back-up email method, but I could never get any prompts to reset the questions.
Any help you might have would be appreciated.Click here, phone Apple, and ask for the Account Security team.
(80279) -
How can I reset security question
I could not reset my security question? I don't know which e mail they use
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
How can you reset security question
i cant purchase any stuff because i forgot my security anwser
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I am trying to download a movie in iTunes and I was asked two security questions. They are different form the questions I chose and whenever I exit and try again, I see that the questions change every time. How can I reset the questions?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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