HT201303 How do i change/reset my security questions?

I cant make purchases on my iphone because i forgot my answers to the security questions.

If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

Similar Messages

  • How can I change my original security questions? After changing my AppleID and password, I am not given an opportunity to change my security questions, which I cannot remember the answers to, so I cannot purchase any music.

    How can I change my original security questions? After changing my AppleID and password, I am not given an opportunity to change my security questions, which I cannot remember the answers to, so I cannot purchase any music.

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • How can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

    how can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

    SECURITY QUESTIONS
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you http://discussions.apple.com/docs/DOC-4551

  • HT1918 How do I change my account security questions without entering the answers to the old questions?

    How do I change my account security questions without entering the answers to the old questions?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • How can i change my apple security questions if i can't even remember my old ones

    how can i change my apple security questions if i can't even remember my old ones?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • How can I change my apple security  questions?

    How do i change my apple security questions?

    If you did not setup a rescue email per http://support.apple.com/kb/HT5312 then contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team..

  • HT201303 How to find out my forgotton security questions answer

    How to find out my forgotton security questions answers

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • How the **** do you reset the security questions? And how do you add a backed up library to a new computer?

    So I have a couple issues and I am extremely frustrated, I'm about to smash all of my apple products.
    First issue is how do you reset the security questions? Can't seem to find the "forgot answer" of anything like that.
    Second is my old comp crashed so I backed up my iTunes to an external HD, got the file on the new computer, installed iTunes, got alot of my old music from iCloud, but didn't get all my music so I went to add a folder like the support thing I found said, but there's only an add file option, do I have to add each song?
    Is there a way to get the songs from my iPhone to the iTunes library? It has all of my music on it as well
    Thanks
    Mike

    For the security questions......
    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.
    For iTunes....
    Is the music you are missing purchased from the iTunes store?  If so
    you can Download Past Purchases - http://support.apple.com/kb/HT2519.

  • HT5312 how do i just reset my security question answers if i dont have a back up  email can i just have it sent to the email i use for the account and why is the support showing me what to do but not leting me do im geting ****** off.

    how do i reset my security questions the support shows me how but wont let me why is this so difficult!!!!!!!!!!!!!!

    The reset link will only show if you have a rescue email address on it - if you hadn't put one on your account (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT201303 How do I look up my security questions if I have forgotten the answer?

    Trying to log in to my iTunes and it is asking my security questions and I don't remember how I answered them a year ago??

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105589)

  • HT5312 How do do you reset your Security QUESTIONS on your Apple ID?

    I can't find out how to reset my Security questions!

    Rescue email address and how to reset Apple ID security questions
    These are Apple's formal instructions.   Let us know if you cannot follow them.

  • How do I change my Apple security questions without knowing the answers?

    I recently purchased a new iPod (5th Generation) and in order to make paid downloads I have to answer my security questions for additional security on my first download. This is all well and good, but the answers that seem immediately logical and even those that require some thinking are all wrong. Can anyone tell me how to proceed from this point? If it involves calling Apple, please list a number.

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT5312 But how do you actually reset the security questions?

    How do you reset your security questions?

    The page that you posted from has instructions half-way down it for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 should let you reset them.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT201303 Please, I want to reset the security questions     Thanks

    Please, I want to reset the security questions
    Thanks

    If you have a rescue email address set up on your account then you can try going tohttps://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox).

  • HT5570 how do I change answers to security questions?

    What is the process for changing answers to security questions...it appears that when editing profile, you cannot change the questions or answers.

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

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