HT201303 How do I retrieve answers to my security questions?
How do I retrieve answers to my security questions?
From the More Like This on the right...
https://discussions.apple.com/thread/4072454?tstart=0
https://discussions.apple.com/message/18507575
Similar Messages
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HT201303 How do I retrieve answers to my security questions if I forgot them?
I'm trying to purchase some content on iTunes for the first time, so its asking me security questions that I really don't remember the answers to. How do I retrieve the answers to these questions?
Welcome to the Apple community.
Providing you know your ID and password, you should be able to rewrite your security questions. Start here, change your country if necessary and go to manage your account > password & security. -
How I know my answer to the security question, How I know my answer to the security question
How I know my answer to the security question, How I know my answer to the security question
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94895) -
How do i get answer to my security questions?
How do I retreive answers to my security questions?
This cannot be done. At best, you can reset your password, but you will not be able to reset your security questions unless you know the answers to your current security questions.
To change your password...
appleid.apple.com
click "forgot my password"
"Manage Your Apple ID"
type in your email Apple ID
check the email address that is your Apple ID.
look email from Apple
find the link to Reset Your Password in the email, click it.
All the best!
Nick -
TS3297 How to change the answers to my security questions
I need to know how to change the answers to my security questions. I have forgotten the answers to my current security questions. Please help
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
HT201303 How do I retrieve answer to security questions?
How do I retrieve my security answers?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
i have forget the answers of my security questions , how to reset them, thank you
i have forget the answers of my security questions , how to reset them, thank you
iPhone -
How to retrieve answers to my security question
need help forgot my answers for my security questions....
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89208) -
How do I recover answers to my security questions?
forgot the answers to my security questions for iTunes (Windows) and can't figure out how to locate or re-set them.
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(80872) -
How to change the answer to my security question??
I forgot the answer to my security question and cannot use my account to purchase any more.
Any ideas how I could change it???Elnoury1988 wrote:
I forgot the answer to my security question
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do! Can somebody please help!?
Did you not call the Account Security Team? It's pretty new.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
HT5631 How to reset the answers to the security questions?
I have forgotten the answers to my security questions and I am unable to edit it. I have a rescue email but the option for the answers to be reset isn't showing; have tried the online support but they can't find the answer in my location.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
HT1338 how do i retrieve or reset my security question answers?
Help! I'm in an endless loop trying to buy some iTune music. It wants to recognize my Mac as a first time purchase and wants the security question answers which I don't remember. I can't find a way. I don't have a rescue Id and when I log in and go to manage my account there is no option to reset the questions. Can anyone help me?
Hi, I wonder if Apple is having problems, I was going to post a link to Apple's Expess lane for help, but it doesn't connect...
https://expresslane.apple.com/ -
How to get the answers to the security questions
how to
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT201303 How Can I change my apple ID security questions
How can I change my apple ID security questions
For the price point of Apple products you'd think they would not charge extra for support. I just got off the phone with support and was informed I cant recieve any help outside of this forum link which was promptly sent in response to being unable to reset Apple ID security questions. Possibly, I will have to reset my password thus resetting the security questions.
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