HT201303 how do you reset the security question answers for your itunes account if you have forgotten them?

I have forgotten the answers to my itunes security questions, how do i rest them?

Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

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How do you reset the security question answers if you don't remember the answers to the questions?

How do you reset the security question answers if, you don't remember the answers to those questions?

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See http://support.apple.com/kb/HT5699

I forgot my security question answers for my iTunes account and now it won't let me buy anything. What do I do?

I forgot my security question answers for my iTunes account. Now I can't buy anything with the 15 dollars I have in it. How do I regain access to my money?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

HT201303 How can I reset my security questions answers??

How can I reset my security questions answers??
As I can't remember that I had answer those questions earlier

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT201303 How do I reset the security questions?

Anyone know how to do this? it locks me out for 8hrs - and I can't remember the original answers. Thanks.

Increadible - I buy a new iPad 3, want to purchase an HD movie, and it does not allow me to purchase it because it requires the security questions. Can you please get me some sanity here? How do I reset these security questions please! How an I to spend money with Apple if you are too secure to help me spend it! Thanks.

How do you reset the security question answer? I forgot mine.

I need to know how to reset my security question answers because i forgot mine..

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT201303 How do I reset my security questions? I did my account in a rush and now im oaying for it.

I was wondering how to change/resest/find out my security answers because I totally forgot them.

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

HT5624 how do I change the security questions on my daughters itunes account. I do not remember adding the questions and they do not make sence to me. can not figure out how to get to her email account that it is showing for her altern

I cant seem to be able to change the secutity questions on my minor daughters itunes account. I set the account up but I do not remember adding the security questions and they do not make sense to me. It says that the alternate account it would be sent to is@ me.com but I can not figure our how to get to it to retreive the email to reset the questions. My daughters account may have recently been hacked so I am trying to change all passwords. I changed the itunes account and added another email but I still can not change security questions in case I ever need them.
<Email Edited by Host>

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
The reset link on an account will only show if there is a rescue email address on it, alternate email addresses are different and not used for resetting them. If she has a rescue email address on her account then steps 1 to 5 half-way down this page will give you a reset link on the account : http://support.apple.com/kb/HT5312
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
If she doesn't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 link above to add a rescue email address for potential future use

HT1920 How do I access my security questions & answers for my apple account?

How so I access my security questions and answers on my apple account?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104176)

HT201303 How do I reset my security question answers? I can't remember them.

I've tried every answer I can think of..

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

How do I reset the security questions as I have forgotten them?

When I sign in to iTunes to manage my account, I do not get an option to reset the security questions even though I have an alternate email address added.
I have already temporary locked my once. I'm trying to make a purchase, but do not know the answers to the security questions. But I'm not able to reset them either!
How do I reset the security questions?
Extremely frustrated!

Hi mellis,
You cannot reset your own Security Questions. Also, your alternate email address is not the same as a Rescue email address. You will need to contact iTunes Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

How the **** do you reset the security questions? And how do you add a backed up library to a new computer?

So I have a couple issues and I am extremely frustrated, I'm about to smash all of my apple products.
First issue is how do you reset the security questions? Can't seem to find the "forgot answer" of anything like that.
Second is my old comp crashed so I backed up my iTunes to an external HD, got the file on the new computer, installed iTunes, got alot of my old music from iCloud, but didn't get all my music so I went to add a folder like the support thing I found said, but there's only an add file option, do I have to add each song?
Is there a way to get the songs from my iPhone to the iTunes library? It has all of my music on it as well
Thanks
Mike

For the security questions......
On your computer or safari on your iOS device navigate to:
          For Canada - https://appleid.apple.com/ca.
          For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.
For iTunes....
Is the music you are missing purchased from the iTunes store? If so
you can Download Past Purchases - http://support.apple.com/kb/HT2519.

HT201363 Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105243)

I How do I reset the security questions?

HELLO: Can someone tell me how do I reset the security questions?
I recently upgraded my iphone and tried to make a new music purchase from itunes, I was able to log into my account but before I buy the songs, I am asked 2 security questions. I guess I forgot what I had entered some time ago because itunes will not accept my answers. I tried emailing itunes 2 weeks ago but they did not reply.
Thanks
Gaby

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I have forgotten the answer to my security questions. How do i reset the security questions.

I Have forgotten the answer to the security questions, how do I reset the security questions to enable purchase a book from iTunes for the first time.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT201303 how do you reset the security question answers for your itunes account if you have forgotten them?

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