HT201303 how to change security questions

Im doing my first paid purchase from the app store on my macbook pro and its asking for my security questions but i forgot what the answers are and i need to reset it. help?

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

  • HT201303 how to change security questions without changing password

    okay, so i can buy anything on my new laptop till i remember what my security question answers are and i REALLY DON'T WANT to change my current itues store password.
    Is there anything i can do?
    i will change it if i have to

    You need to have Apple do it. Click here, phone them, and ask for the Account Security team.
    (88847)

  • How to change security question

    how to change security question in apple id. I forgot my answers. Please help

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124195)

  • HT201303 How to reset Security question and awsers?

    Hi
    How to reset Security question and awsers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 how to change security questions

    how to change security questions

    If you can remember their current answers then you can login here and change them : https://appleid.apple.com
    If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT2731 How to change security questions

    HOw do I change security questions? I can't use iTunes to purchase apps on my new iPad

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (75035)

  • HT3702 how to change security questions to purchase music

    how to change security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How to change security questions after adding a second email address?

    I'm at a loss and really really frustrated with Apple for the first time in my life.
    I've added a second email address and tried over the last 3 days on my iPad and Mac to change my security questions. There is no option present that I can see that allows you to do this without first entering the answers. (to which I don't know anymore)
    I called Apple support (even in english) and every time the call has been dropped.
    In all the years since switching to Apple I've always been impressed with the level of customer service. This is the first time that I've felt this level of sincere frustration.
    I'm not sure why I have to book a time to speak with someone. Updating or changing security questions, should be a process one can do over the internet. I'm confused either way why questions are necessary if the apple password entered was correct. It's not my bank account; why the need for such extreme security just to download an app paid for by an iTunes card!
    Any help or direction would be appreciated!!
    Thank you
    Kate

    Hello there, Kate.
    Apologies for your frustration. For your security the existing questions need to be answered before new ones can be created. The following Knowledge Base article provides some additional steps to try if you are unsure of the answers to the existing ones:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Specifically:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT201303 How to reset security questions? I forgot security questions. :(

    I forgot my security questions.
    Please tell me how to reset security questions!
    Thanks.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Anyone know how to change security questions

    SSomeone please help. I don't know how to change my security passwords / questions when I try to buy something

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114885)

  • Help!  Don't know how to change security question

    Apple told me I needed to change my p/w.. No big deal right? Uh big deal  since I don't remember the answers to my security questions, it has been 4 years since I created the account and it has never been an issue before.so how do I change p/w?

    You will need to get your security questions reset. If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699 (they should also be able to reset your password if your current one doesn't work)
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT4009 How to change security questions ?

    I forgot security question .
    New when I won't to change they ask me to answer
    And same for perches some thing I con't and I tried to change they said wrong

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How to change security questions for apple id

    I have forgotten the answers to my security questions ,I have tried to reset them by going to change apple id. where low nand mbehold  up comes the security questions that I cannot answer.Does any one know how to stop  the around and around situation and get these answers changed ?

    I have forgotten the answers to my security questions ,I have tried to reset them by going to change apple id. where low nand mbehold  up comes the security questions that I cannot answer.Does any one know how to stop  the around and around situation and get these answers changed ?

  • HT4623 How to change security questions when I for got the answers to them

    I for got the answers to my security questions and I like to change them how do I do so

    Read http://support.apple.com/kb/HT5312

  • HT204088 how to change security questions?

    im not remembering my security questions.i want to reset them but there no opyion to send a reset email to my rescue email address.i sent a question to apple but they havent redsponed yet.does it work?

    Go to 'Manage Your Apple ID' in this link : https://appleid.apple.com
    Follow onscreen instructions to EDIT what you want to change.

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