HT201303 I can't remember the answers to my questions so I can't buy anything... Help?

So yeah I'm trying to get songs. I've had this **** ID for years and don't remember the answers to my security questions. It won't let me buy anything unless I can correctly answer them and none of the fricken support articles help me. What do I do?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

Similar Messages

  • HT5312 I cant remember the answer to some questions and they blocked my account. I've been sending requests for them to send it to my mail like 20 times and nothing. What can I do?

    I cant remember the answer to some questions and they blocked my account. I've been sending requests for them to send it to my mail like 20 times and nothing. What can I do?

    Click here, phone Apple, and ask for the Account Security team.
    (87657)

  • TS2446 What if I can't receive the rest password email and can't  remember the answers to security questions

    I want to reset the account since it is secured. However, I can't remember the answers to security question. Also, I can't receive the mail for reset password. What shplould do?

    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • HT5312 how i can reset my security answers, i can not remember the answers to my questions?

    how i can reset my security answers, i can not remember the answers to my questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97748)

  • I can't remember the answer to security questions to reset my password?

    I can't remember the answer to security questions to reset my password?

    Hello  Thanks for posting!
    If you have an active AT&T Internet service, you can call our web support team at 1-877-312-5550 and our specialist will be happy to help you with your password issue.
    Please let me know if you have any other questions.
    Thank you,
    Dmitriy

  • I cannot remember the answers to my questions.  I set them over 2 years ago.

    I cannot remember the answers to my questions, but I know my id and password. Can I reset my answers?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102352)

  • Hi tell me what to do I do not remember the answers to two questions of control thanks

    hi tell me what to do I do not remember the answers to two questions of control thanks

    Do you mean you forgot the answers to your security questions?
    See Kappy's User Tip, how to reset them:
    Some Solutions for Resetting Forgotten Security Questions:
    https://discussions.apple.com/docs/DOC-4551

  • HT1491 Don't remember the answers to security questions to download from iTunes Store?

    Don't remember the answers to security questions to download from iTunes Store?

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74900)

  • HT201363 I dnt remember my answers to my questions and it's not sending anything g to my email to reset it and I'm very upset

    I dnt remember the answers to my questions and it won't reset or send anything to my email

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103554)

  • HT201303 I don't remember the answers to the security questions

    I don't remember the answers to my security questions

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT201303 I don't know the answer to my questions

    Hi I'm asked questions and can't remember the answer. 

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • TS1424 I cant remember the answer to my questions for my card

    I cant remember the answer to my questions

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • Dont remember the answer for security questions

    I am trying to buy something but it asks me 2 questions of security, I dont remember the answers, what should i do? i have a balance of 20 dollars in it

    Try first for the rescue email if you set that up at http://support.apple.com/kb/HT5312 and if that isn't successful, go to the ExpressLane at https://expresslane.apple.com then iTunes and iTunes Store.

  • How do I reset recovery email if I can't remember the answers to my questions?

    I set up my iTunes account in 2000.  Since then, I've moved twice and no longer have any email that I might have used as a recovery email.  I can't figure out what the answers to my security questions are, due to having CRS half the time.  In the meantime, I have purchased hundreds of dollars worth of apps, music, and videos from the itunes store, but I can't purchase anything on my new iphone or my ipad due to the recovery email / security question issue.  HELP...

    Hi sirena,
    If you set up a Rescue email address:
    Go into Manage AppleID, Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'iTunes Store Account Security' and fill in that you'd like your security    
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Hope this helps!
    Cheers,
    GB

  • HT2731 How can I use my current iTunes account to make purchases when I can no longer remember the answers to security questions? Help!

    What do I do when I have forgotten answers to iTunes log in security questions?
    Do I need to close my Apple account to get this fixed? If I keep guessing
    at the answers it locks me out for 8-24 hrs): Help!!

    Itunes has nothing to do with photos.
    iCloud: Photo Stream FAQ
    iTunes 10: iTunes in the Cloud
    iCloud: Mail
    iCloud: online
    iCloud: Contacts
    iCloud: devices
    iCloud: iCloud
    iCloud: syncing

Maybe you are looking for

  • "options" is not listed on tools menu

    "Options" is not listed on my pull down Tools menu. I am trying to prevent .pdf files from opening in excel and apparently need to access options to do so.

  • Podcast not updating on iTunes Music Store but it's ok on Feed

    Hi, we've been posting a podcast every two weeks on iTunes Music Store for more than a year, the podcast name is sushi pop. This is the feed that we're using http://feeds.feedburner.com/ColissioncomSushiPop but since almost a month it hasn't been pub

  • How to run webi report automatically with the current date/system date in webi report

    Hi Friends, I have a webi report which has a date prompt now. Based on the selection that user makes while running a report, he will get the related data for that particular date selection. Now I want to make that date prompt automated that is the re

  • Cannot View Crystal Report Outside Company (Red X)

    I just publsihed a website to the web and when I try to run the crystal report from the net I get a red x. Internally it works fine. I copied the Virtual directories from the default website to my extranet site. E.G. Crystalreportsviewer115 and busin

  • Change the language of the links

    I have, reading instructions on the forum, mananged to change the font, size and colors on the links: "Back to album", "Play slideshow" etc. But I really want to change what it says - change the language of the links. Is this possible?