HT201303 I cannot purchase anything using my apple account because I forgot my security questions. Can you please help me?
I forgot my security answers to my questions and cannot access or purchase anything. Please help
<Email Edited by Host>
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
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Dear sir
I cant buy game in apple store because im forget the security question could you send link to reset for me?
<Email Edited by Host>Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers. -
I bought a new macbook pro and now every time i try to buy anything with my apple id it doesn't go through. I tried Ibooks and iTunes but neither one will work. I have registered this computer and even tried unregistering all the other computers but that did not do anything. I also checked my form of payment and that is not the problem either because i have no problems what so ever buying anything on my iPhone or my desktop computer.
It is just this computer.
I try to buy something and something pops up and says... "We could not complete your iTunes Store request. An unknown error occurred (-45054). There was an error in the iTunes store. Please try again later."
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History:
Started with stucking. No sesponse to any attempt than force quit.
When i checked the disc, replied: nod fail, repair with installation cd. Sth like that.
I borrowed the installation disc of a macbook pro (i have macbook). I run the utilities to repair the disc 2 times. Failed. After i didn't know how to take out the cd. I had to force quit.
Then, at start, it takes 10-15 minutes with the Apple sign and a small silver bar, until it switch of by itself. I repeated the procedure 10 times totaly, the same!
Sime times, when i start from the installation cd ( i hold "c" at the start), it does'n "see" the hard drive to start up with.
Important detail: When i run the disc repair operation from the Disc Utility of the Installation cd, on the column of the volumes, the "HD Macintosh" characters are grey, whether others are normaly black.
Budget detail: i don't have money to buy products etc, so i count on your advises!!! I prepare a performance though, soon, and i can add the trademark of the sponsor, if somebody is interested... All the data in the computer are about this work, so i cannot risk to lose them.
Thank you in advance!It sounds as if your MacBook's hard drive is dead, or possibly dying. Replacement drives are fairly inexpensive. You'll need an install DVD like the one that came with the MacBook. Contact Apple via expresslane.apple.com to order a new set. Once you have the machine up and running, restore your data from your backups. If you don't have backups, contact a data recovery outfit to see what they can get off of your old hard drive.
Backups are important!
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*https://support.mozilla.com/en-US/questions/845663 -
I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
SincerelyYou need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(80897) -
I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
SincerelyWelcome to the user to User Technical Support Forum provided by Apple.
cuneytsarvazlar wrote:
.. I forget security question's ...
For Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107928) -
Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I have left the company. I have retained, and assumed financial responsibility for the phone, and the phone number with AT&T. The same day I assumed ifinancial responsibility, I had the phone number ported to a new service provider. ( Straight Talk ) After doing so, my phone worked fine. (as far as cellular service) NO DATA Service !!!! I have been on the phone with AT&T, Straight Talk, and Apple, FOR HOURS over TWO days!!! Trying to get this problem resolved. All I need to do, is change my APN settings (access point name ) settings. Its my phone!!! Why does any body have this APN menu locked from me??? I've been on the phone for two days between, AT&T, Straight Talk, and Apple products technical support teams. Everybody points the finger at the next guy!! What can I do to get the phone, that I paid for, work for more than just a phone, and a paper weigh?
PLEASE HELP ME!!!!!
Jason
Sent from my iPhone
<Email Edited by Host>Wow... you seriously over paid for an iPhone.
That probably explains why you have/had no clue you were purchasing a locked device and think it's an Apple problem to get it unlocked. -
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If you are trying to restore to an iCloud backup, this has to be done during the initial setup process. If your phone is already set up, you will have to go back to Settings>General>Reset and tap Erase All Content & Settings, then go back through the setup screens again and when given the option, choose Restore from iCloud Backup (see image below). Be sure your phone is connected to wifi and your charger as this will take some time to complete.
Also, your replacement phone must be running the same iOS version or higher to restore to your backup. If you are running an older version of iOS than the device that was backed up, your backup will not be visible when you choose to restore to your iCloud backup. If this is the case, you'll have to update your replacement phone first. -
I was hacked i kept getting emails that some purshcaes were being made when no one was downloading them and i guess they hacked my apple iD because they changed the security question and now i cant change anything without the security question please help i want to reset the security question but i cant.
You should contact Apple by phone as soon as possible. You'll need to change your Apple ID and all passwords.
See Contact Apple at the bottom right of this page.
Hope this helps.
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