HT201303 I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do!

I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do! Can somebody please help!?

Did you not call the Account Security Team? It's pretty new.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

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I can not get my itunes to recognize my ipod touch, I called support and when i found out there was a charge I politely said no thanks and hung up. now I can't even get the itunes to download!!

I have tried since Chrismas to use my Ipod touch and have not been able to! I have uninstalled and reinstalled itunes more often then I care to admit! I called support and when I found out there is a charge ($59.95) I declined and hung up. I now can't even download itunes! I guess I find that a little fishy. I was so happy with this gift and now I am so frustrated I am about to return it and never purchase another apple product again! I have gotten nothing but the run around when trying to get assistance for a very expensive music player! HELP PLEASE

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

I bought the Garmin USA app for $50.. it is useless as out of date for my area. The apple store said go to Garmin. Garmin said fgo to the app store.. I clicked not satisfied on my receipt and it sent me to Garmin!!! They said it was apple to deal with

I bought the Garmin app for $50 as the maps on my garmin in my car are not current. I thought this would avoid the need to travel with 2 devices. However, the maps are hopelessly out of date for where I live with roads and roundabouts that have been there for more than a year not on the maps. I went to the apple store to ask them what to do. they said contact Garmin. I did and they said it was only apple who could give me the refund. So I found the receipt and clicked on "do you have a problem with this app" and was redirected to Garmin. I called them( I was on hold a long time) and they said I would need to get the refund from apple.... but I can't find a way to do this. If the app had been 99 cents that would have been OK.. I've bought a few duds , but $49.99!!!
How can I get to contact apple store/ App store directly to get the refund.. this has been going on for weeks with me getting the run around from Garmin and apple. PS don't buy this app!!!!

Garmin is sending you to Apple because it is Apple that would have to give you a refund as the actual point of sale. However, Apple states all sales are final.
Apple is sending you to Garmin because it is Garmin's fault their maps are out of date and Apple doesn't write the software. They may not even be looking that deeply and simply perceiving it as a programming "bug" it is up to Garmin to solve.
Who know whose fault it is that Garmin isn't getting up to date data to put in their maps.
Ultimately I think you stand the best chance in getting a refund from Apple though it isn't guaranteed. Apple is the cashier. You just have to convince them this isn't just a line of code omitted from an application and isn't something that will be soon corrected by Garmin. Make it clear it isn't a problem with the application running on your device, it is a problem with the data it contains. Either that or you have to hope Garmin will feel so bad about it they will delve down into their slush fund and send you a refund.

When I used Safari to go to the American Express web site a request came up asking me to register my Amex card. I thought this was strange so I called Amex and they saw it when they went online and they said it was my iPad that had been hacked. Is there

When I used Safari to go to the American Express web site a request came up asking me to register my Amex card. I thought this was strange so I called Amex and they saw it when they went online and they said it was my iPad that had been hacked. Is there an app to protect my iPad when I am online with sensitive information?

I located some suggestions for flushing the cache.
There are really three ways you can flush the DNS cache on your iPad.
1) Simply turn the iPad off and on again using the power button. A simple reboot will go a long way.
2) Turning on Airplane mode and then turning it off again will also clear the DNS cache and should be enough to fix the problem. Tap on your Settings icon, then swipe Airplane mode to On and then back off. Since Airplane mode disables the wireless features of your iPhone, iPad, or iPod touch to comply with airline regulations, this will generally do the trick.
The third method would reset all your network settings and I'm pretty sure you don't want to do that right now.

Had to get new hard disk for my macbook. After installing snow leopard on new HD the computer only connects to free wifi at certain places and not others. Took it to genius bar (of course it worked find there!) they said it was fine. Not!

Had to get new hard disk for my macbook. After installing snow leopard on new HD the computer only connects to free wifi at certain places and not others. Took it to genius bar (of course it worked find there!) they said it was fine. But problem persist.

Hi there ricalimo,
I would recommend taking a look at the troubleshooting steps in the article below. If the issue is location specific, than you may want to save the article so you can perform troubleshooting when you are experiencing trouble.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
-Griff W.

I recently took my 27 in i mac to peach mac for service for a flashing green screen. They said it was not a hardware issue but a software issue and want to charge me 99.00 to re-install it. WiIll mac come out with a patch for OS x for this?

I recently took my 27 in I Mac to Peach Mac for service for a flashing green screen. It comes up when I log in. They said it was not a hardware issue but a software issue and want to charge me 99.00 to re-install it. WiIll mac come out with a patch for OS x for this? Is this worth it?

Having a similar issue with my MacBook Pro w/Retina 2012.
I did the reinstall my self and incrementally did the updates by downloading them from Apple's website instead of using the App Store.
I found that the problem occured after updating to OS X 10.9.3.
The issue is in a 4k resolution update for mirroring displays. Not that you should be doing that from an iMac but your packaged update may have been similar even though the update was meant for 2013 MacBook Pro's.
You can try reseting the Nvram chip during boot up by pressing "Option + P + R" keys. You may have to do this after entering your password to log in if you have that set up on your computer. However this only works on certain models of Mac hardware and may not do anything at all.
After you get your second opinion from Apple, if they again confirm it's a software issue, then you should reinstall OS X Mavericks and download updates from the website instead of the app store. This way you control your updates. You will find the OS X 10.9.2 update as well as a seperate security update prior to the released update of the dreaded OS X 10.9.3
Again if you don't want the issue to occur again, then hold off on updating to OS X 10.9.3, but be cautioned that you do so at the risk of leaving your computer less secured even though it will seem to run better.

HT5312 I for got for got the answers of my security questions, how can restart the questions answers of my security questions, how can restart the questions?

I for got the answers of my security questions, how can restart the security questions?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?

I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?

Hi Dylain,
You can manage your Apple ID account here: https://appleid.apple.com/
Here's an article on how to reset those questions: http://support.apple.com/kb/HT5312
If you have problems, you can contact Apple Support here: http://www.apple.com/support/itunes/contact/
Hope this helps!
~Joe

I just bought a new iphone 4S and its has green and purple striiples on the screen when not in use, I took it back to store and they said it was the display protector that is making the striples?

I just bought a new apple iphone 4S and its has green and purple striples on it when not in use, is this norm? I took it back to the Verizonwirless and they said it was from the display protector on the screen?

it was from the display protector on the screen?
Most likely that is the reason. I have a screen protector on and see similar issues when the iPhone is not on. They're not noticeable when turned on. Remove it and see the difference.

I am unable to update an app, Chirps! USA. I have tried both wireless and when connected to the computer. I contacted the company and they said it was an iTunes problem. ANy suggestions?

I am unable to update an app, Chirps! USA. I have tried both wireless and when connected to the computer. I contacted the company and they said it was an iTunes problem. ANy suggestions?

Hi..
Delete the app then reinstall.
Hold the app icon down until all the apps jiggle then tap the x then tap Delete. Press the Home button once or twice to stop the jiggling.
Then go to the iTunes store and re download the app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
That should download the most recent version including whatever update was available.
You won't be charged again.

HT4623 How to change security questions when I for got the answers to them

I for got the answers to my security questions and I like to change them how do I do so

Read http://support.apple.com/kb/HT5312

YouTube will not work on safari for me on the ipad. Is there anyway to fix this? I can go anywhere else on the internet fine and it works on google chrome, but on safari it shows a blank screen with the bar on top after it loads.

YouTube will not work on safari for me on the ipad. Is there anyway to fix this? I can go anywhere else on the internet fine and it works on google chrome, but on safari it shows a blank screen with the bar on top after it loads, if it's even loading at all.
I do not know if it's relevant or not, but I got a message on my ipad while on safari saying that my iPhone has a virus. I looked it up and it seems it might have just been an ad from the website I was on, but it happened around the same time YouTube stopped working.

You will find that using the YouTube app will provide a better viewing experience for YouTube videos.

HT1338 i want to refresh my mac book i for got the password

i want to refresh my mac book i for got the password

Boot from your Leopard installation DVD, and use the menus to reset your password.
NOTE: I said your Leopard DVD, because you are posting to the Leopard forum. If you are really using Mountain Lion, then you would boot via your Recovery partition (boot holding Command-R), then reset your password.
Message was edited by: BobHarris

Hi, both my husband and I have iphones synced to my apple id. It seems that we can't facetime due to this as it's like my email address is calling my email address! Is there anyway to fix this or will we need to create a new id for my husband's phone?

Hi, both my husband and I have iphones synced to my apple id. It seems that we can't facetime due to this as it's like my email address is calling my email address! Is there anyway to fix this or will we need to create a new id for my husband's phone?

settings - facetime - remove the apple id, on your husband phone.
He should create his own id for imessage and facetime.

HT1849 I bought a song(which is 5 1/2 minutes long), but it stops playing after 15 seconds and moves onto the next song. I bought this song in a set with 5 other songs, all of which play for full time. Is there anyway to fix this?

So yeah, pretty much what the title says... Is there anyway to fix it? Like I said, ALL of the other songs play for full time. All but that one song.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT201303 I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do!

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