HT201303 I forgot my security questions, what do i do? I can't purchase any apps.

please help I wan't to buy photography apps

If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

Similar Messages

  • HT1937 I forgot my security question and I tried twice now I could purchase any one can help me

    I forgot my security answer I tried to purchase something I given three times wrong now my purchase option block and how can I retrieve my security answer

    Apple does not have support for Afghanistan directly, so you would be better off using the link Niel provided, https://ssl.apple.com/emea/support/itunes/contact.html and leave the Country blank and see if you can get the store support staff to respond.
    This comes up for several countries where there is no suport and all we can do is suggest trying that form to try for help.

  • HT201303 What do I do I forgot my apple security question and know I can't purchase any apps ?

    Hey apple community I need I little bit of your help I was recently going to ours have an app but it asked for my security question and I forgot my security question what do I do know?

    Either reset the password via iforgot.apple.com OR contact support 1-800-APL-CARE

  • I forgot my security questions, what can I do?

    I forgot my security questions, what can I do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103388)

  • I didn't make a rescue email and forgot my security questions what do i do?

    I have no clue what to do. I didnt make a rescue email and i forgot my security questions what do i do????

    http://support.apple.com/kb/ht5312
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 

  • Dont have a rescue email and forgot my security questions , what should i do , need help!

    Dont have a rescue email and forgot my security questions , what should i do , need help!

    You will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5621 I forgot my security questions what do i do

    i forgot my security question what do i do

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (89682)

  • TS3297 I forgot my security questions what do I do about this?? Plz help

    I forgot my security questions what do I do about this?? Plz help

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • HT5312 i forgot my security question what should i do to reset it

    i forgot my security question what should i do to reset it

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104530)

  • HT201363 I forgot my security question what do I do so I can reset it

    I forgot my security question what do I do so I can reset it

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108132)

  • I had an itunes account on my old computer which broke and I signed in my account on my new computer, i redeemed a $50 card on it but I cannot purchase songs or apps because i forgot my security questions, what should I do?

    I had an itunes account on my old computer which broke and I signed in my account on my new computer, i redeemed a $50 card on it but I cannot purchase songs or apps because i forgot my security questions, what should I do?

    Copy everything from the old computer or your backup copy of your old computer to your new one.
    Type "move itunes library from pc to mac" or similar into the google search bar.

  • HT4623 i forgot my security questions for my apple id how can i find them out?

    i forgot my security questions for my apple id how can i find them out?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92876)

  • HT5312 Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

    Hi,I want to buy some apps today.
    While I was ready to purchase , the store ask me to answer my security questions.
    But I had already forgot my answer !
    Now I can't purchase any app, help ! Thanks!

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

    Hi,I want to buy some apps today.
    While I was ready to purchase , the store ask me to answer my security questions.
    But I had already forgot my answer !
    Now I can't purchase any app, help !  Thanks!

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5622 I forgot my Apple ID password, as well as the security questions answers. Also, I currently can't use any of the rescue e-mails. Is there any other way I can reset my security answers or maybe reset the rescue e-mail?

    I forgot my Apple ID password, as well as the security questions answers. Also, I currently can't use any of the rescue e-mails. Is there any other way I can reset my security answers or maybe reset the rescue e-mail? I called the Apple customer service and it was helpful, except I recieved an e-mail that expired 3 hours later, I can't call them again because I am overseas and it's really expensive to keep on calling international numbers! . Can anyone PLEASE help me?
    I can't use any of my apple products properly such as my iphones because of iCloud and I can't purchase items on Apple TV!
    Thank you.

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

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