HT201303 I forgot the answer ofthe secret questions on APP Store
I forgot the answer ofthe secret questions on APP Store
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
Similar Messages
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My problem is that I forgot the answers to secret questions in my account. i visited appleid.capple.com to send reset security information on my Emile but I didn't receive it .
and I have $ 25 in my account can not used due to this proplem
<E-mail Edited by Host>See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
Please help me to solve this issue T_T
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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I forgot the answer for secret questions, what I can do..
Please help
Start here
http://www.apple.com/support/appleid/
Start with manage your ID and go from there. You may end up having to schedule a call so you can talk to a person. -
you forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain the answers
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102346) -
you forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain the answers
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103926) -
you forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104560) -
iam forgot to answer to the secret questions on app store also lost my email to regain the answers
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
i forgot to answer to the secret questions on APP Store also you lost your Email account to regain the answers .
Hi there fisalfromaa,
You may find the information in the article below helpful.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
-Griff W. -
Hello,
I am forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain the answersYou need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92787) -
you forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain the answers
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102103) -
you forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain the answers
Then... See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
you forgot to answer to the secret questions on APP store also you lost your e-mail account to regain the answers
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
you forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain the answers
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94114) -
you forgot to answer to the secret questions on APP Store also you lost your E-mail account to regain the answers
http://www.apple.com/support/appleid/
Start there with manage your account. You may need to schedule a phone call to talk to a real person to get things reset.
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