HT201303 I have had charges that went to my account after I changed the card and password
I am just trying to get my money back on my card for purchases I didn't authorize
How to Get a Refund from the App Store
Similar Messages
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I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that same account. Now I can't seem to login to that account and I can't choose the option for forgot password because it will send email to the old workplace. How do I change the email address to a new one that I can access?
If you remeber the password to that Apple ID then follow these steps
1 - Make sure you have an email address that is NOT an Apple ID
2 - Go to AppleID.Apple.com
3 - Where it reads Manage Apple ID - Sign in
Once you are signed in want to make sure the email address you are wanting to use is NOT set up as a "Recovery/Rescue" email for this account.
[To check this - Main page where you see Primary ID - below do you see the email address you want to use listed towards the bottom? Yes - Delete / No - Good ./. If made any adjustments "Save" Next on the left select "Password & Security" - Answer your security questions you set up "if you have any" then scroll towards the bottom and check to see if you see the email address you want to use. Yes - Delete / No - Good] <-> Also you can change your password on this page as well. Any adjustments made "Save"
Once this is done go back to the main page where you should read "Primary ID" and change the email address that is showing to the new email address youo want. "Save" Done
I learned this not to long ago and worked for me. Hope this helps you! -
I have a cellular data account on my iPad. Almost immediately after I signed up, my e-mail was hacked and had to be cancelled. I cannot get into my AT&T cellular data account now to change the billing and account to my new e-mail. Please help.
According to the AT&T Wireless web site, you can manage your iPad data plan either from the iPad, or by using a web browser:
From the website
Log in to your account at att.com/iPadlanding using the email address and password you used during activation.
Your account information will display. Select the desired account change option then tap Next.
Read the Terms of Service, and then tap Accept.
Review the Payment Summary to ensure the details are correct. Use the Back button if changes are required, otherwise tap Submit.
Read the Confirmation message then tap OK. -
hello i have moved countries from uk to australia i can not change credit card and address information nas it says 1 incomplete pass? i dont know how to delete that so i can move forward on this subject please can you assist me? thanx jason buckham [email protected]
You'll need to contact support to have your account checked
https://expresslane.apple.com/GetproductgroupList.action -
I have changed the name and password for my Time Capsule and now the Time Machine will not connect
Mac Book Pro
1TB Time Capsule.
Yesterday I changed the name and password on my time capsule and also the name and password of the wifi network as I was having problems with the speed of the internet when using Safari on any of my devices (1 Macbook pro, 1 macbook air, 27" iMac, iPhone and iPad) all other internet services were working fine (email etc.) This seems to have solved the problem.
However, since then, my time machine back ups will not reconnect and there is no option for me to reconnect to the existing back up for my macbook pro.
When I enter the time machine preferences it shows as below that there are no back ups.
Then, when I go to select a drive to use which should be the MacBook under the Backup disks the only option is for me to Remove Disk...
So, my question is, how do I reconnect to an existing Time Machine back up for my MacBook pro as I really do not want to erase and start all over again.
Warning - In my naiveté, I did click on the MacBook in 'Available Disks' but I got the impression that it was about to start a whole new back up and not work with the existing one.
(And does anybody have an inkling as to why there was a problem with Safari on all my devices? I downloaded Google Chrome and that worked fine).Simply reset the Time Machine.
See A4 here http://pondini.org/TM/Troubleshooting.html
You can then mount the TC disk in finder after you reboot the computer.
You should be able to reselect the TC disk and then it will say it is going to start a new backup.
Ignore this.. when the TM actually loads the TC disk it will discover the existing backup and continue the backup.. but it will give no hint until it actually starts that it won't start a new backup. you just have to believe it won't.. and mostly it works..
Please also install the widget A1 so you have some idea what TM is doing. -
I bought a second ipod touch 4g for my daughter for Christmas amonth ago. I wanted to be sure it was Ok so
I "tested" it by signing up with the same Apple ID and password as MY touch. I assumed it would not be a major
problem to "clear" it so my daughter could set it up with her own account (Apple ID/email and password). I am
unsure HOW to do this. I have read several articles but none seem to be very clear. I do not want to cause any
"damage" to MY touch such as messing up my apps and itunes library. Any advice?Yes, you stop using the same Apple ID under Settings > iCloud.
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I cannot update an App because I used an ID and password to purchase the APP that I no longer can retrieve. Is there anyway that I can find out that information ?
Try here > Associating and verifying email addresses with your Apple ID
And here > Is there a way to find my Apple ID Name if I can't remember it?
Frequently Asked Questions About Apple ID -
I cannot install creative cloud on my macs main volume which is a case-sensitive volume. I have a second volume that is not case sensitive. How can I get the installer to use that volume?
YOu can't. The CC app itself will always install on the system volume. short of reformatting your volume there is no way to resolve this.
Mylenium -
Having trouble adding a gmail account on my iPad. This would be a second email account. Keep receiving message that says username or password are incorrect but I know the are accurate. Any suggestions?
You might be better off deleting the account and starting all over again with the account. Here is a gmail help site that will take you through all of the set up steps.
http://support.google.com/mail/bin/answer.py?hl=en&answer=77702 -
how do i find out what was ordered in my itunes account, i have some charges that i do not recognize. i have multiple devices on the same account.
Hello, chunnyb.
Thank you for visiting Apple Support Communities.
Here are the steps on how to view your purchase history in iTunes.
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
If you need to report and issue with a purchase, see the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H. -
Hello . I have an iphone for which is currently IOS 7 updated. I have had some trouble with its batery life after IOS 7 update. I advised from the phone shop that I need to give it a factory restart and I made it. Now i have icloud activation lock and I have no idea when I create an icloud account. I donr remember any related email or password. I am completely losttt
Any help guys ? ( I am currently stuck with Nokia 2210Welcome to the Apple community.
Unfortunately, unless you know the Apple ID, there is absolutely nothing that can be done, you cannot use your mobile device. You may be able to find your Apple ID at Look up your old and forgotten Apple ID -
I have a charge that we did not authorize. how do i get this removed?
I have a charge that we did not authorize with i-tunes. How do i get this removed?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
Hi. My phone screen broke and I had it replaced from a phone shop. The guy said that while changing the screen and phone was blocked. It is now disabled for like 23,000,000 minutes and I can't restore it cause I dont have all the data sync to my computer. Is there anything I can do or can Apple do something if I give them the correct password?
As you had the iPhone opened by an unauthorised repairer ( Apple do not replace screens on iPhone 4)
Apple will not provide any service or support
Take it back to the "phoneShop" and tell them to fix it
You have no other alternatives
or try this
http://support.apple.com/kb/HT1212 -
i have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?
Be good to know what the diagnostic results are.
I've also just run into an issue where I couldn't restore an iPod with a corrupt file system, and the "super fix" in that linked article wasn't working for me. I've run across a potentially useful workaround.
iPod Classic went on the fritz today just after syncing. Couldn't restore via iTunes, kept getting 1439 errors, Windows wouldn't format as FAT32, claimed the "Volume is too big for FAT32". Finally tracked down EaseUS Partition Master Home Edition (Free) and formatted as FAT32 with 128k clusters. The iPod is filling back up again. Might be worth a shot here...
tt2 -
Is anyone else having trouble after thy downloaded Mountain lion x with iMessages mine isnt linking to my computer because it keeps saying i have a registration error. Has anyone else had this problem or know how to fix it
HI,
People who have had computer that has had the Logic/motherboard replaced during repair or refurbishment that has not has the Mac Serial Number Flashed to the board have found that iMessage in particular have not been able to "register".
A current purchase of Mountain Lion will tend to give you the latest version which as of Thursday (12 th Mar) is OS X 10.8.3
You can use System Information to find if the Serial Number is there as it appears under the Hardware section.
If it is missing you need to get to an Apple Store or Apple Authorised Service Provider who can flash the info to the board.
10:46 PM Saturday; March 16, 2013
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously
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