HT201303 i need to add a rescue email so that i can change my security questions.  I have forgotten them.

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You won't be able to add a rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • HT5312 how do I set up a rescue email address so I can change my security questions

    I can't buy anything on my new iPhone without answering my serurity questions I made in 2nd grade. I can't remember them at all and I don't have a rescue email set up.

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
    When they've been reset you can then add a rescue email address for potential future use

  • I need help with Changing my Security Questions, I have forgotten them.

    Its simple, I tried buying a Gym Buddy Application and I had to answer my security questions... Which I have forgotten I made this a while ago so I probably entered something stupid and fast to make I really regert it now. When i'm coming to this...

    Hello Adrian,
    The steps in the articles below will guide you in setting up your rescue email address and resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article for assistance with resetting the security questions:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I don't have a rescue email and how I can reset my security question answers

    I didn't set the rescue email when I created my app ID, How can I reset my security questions answer? I have forgotten the answers which almost drives me crazy

    You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT2204 I need help to change my security questions I have forgot them

    I need help to change my security questions I have forgot them

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT5312 rescue my email address so i can change my security questions because i forget my answer

    I cant remember my password answer of security and how can i change my password of security question. also i cant find to change my password to make rescue my emaill address to let me change my password answer of security question?

    You won't be able to add a rescue email address to your account until you can answer 2 of your questions, if you don't already have one then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address to your account for potential future use

  • I don't know what email i used so that i can change my security questions, help!?

    i set up the account a couple years ago so im having trouble remembering the answers to the security questions.
    i have tried every answer i can think possible and it just wont work!
    i then noticed the button to change it but it sends an email to another email address, as it does not come up with the full address i do not know what address it is sent to.
    how do i find out/ change the email address that i put down for reviving my password?
    if you can get back to me asap that would be perfect.
    thanks.

    If you can't correctly guess that address, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97436)

  • HT1918 I need to find out how i can change my security questions, i have sent off for the email but i have recieved nothing and so i am unable to purchase anything until i change these questions how else can i change them?

    it is urgent that i find out how to change these settings otherwise i will be forced to make a complaint. I have never had to make these questions previsouly and never had i had this much trouble just trying to recieve an email to fix the issue

    How did you contact iTunes support, and you've checked your spam as well as your Inbox ?
    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I have no "Rescue email" contact in order to reset my security questions and I don't believe I ever answered any security questions when I created my Apple ID for Itunes.  Someone kindly sent me Apple support link but to no avail!  Please Help me!

    I have no "Rescue email" contact in order to reset my security questions!!  I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!! 
    The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
    I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
    Would anyone know how I could solve this problem online???   Because each time I sign into Itunes, the same security questions reappear and reappear and reappear.  In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
    Many thanks

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111154)

  • I can't find an option to add a recovery email for the purpose of resetting my security questions. There is also no option when I am in the "manage my account" area that lets me reset my security questions. How can I reset them?

    I can't find an option to add a recovery email for the purpose of resetting my security questions. There is also no option when I am in the "manage my account" area that lets me reset my security questions. How can I reset them?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

    Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89136)

  • Hi I want to change my Apple ID email as I can no longer access my old email account. I try to change it to my new email but it says I'm already using it as my 'rescue email' so how do I remove or change my rescue email so that I can use it as my primary?

    Hi I want to change my Apple ID email as I can no longer access my old email account. I try to change it to my new email but it says I'm already using it as my 'rescue email' so how do I remove or change my rescue email so that I can use it as my primary email?

    Hey RachaelAnderson,
    Thanks for using Apple Support Communities.
    Looks like you want to change the email address you are using as your resuce email address. This article shows you how to change the addresses.
    Manage your Apple ID primary, rescue, alternate, and notification email addresses
    http://support.apple.com/kb/HT5620
    Have a nice day,
    Mario

  • I can't remember my security answers they are asking for and I don't have a rescue email. How do I reset my security questions?

    I can't remember my security  answers and I don't have rescue email. How do I reset my security questions?

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • HT5312 I cannot access to rescue email. How I can change the email?

    I cannot access to rescue email. How I can change the email?

    Go to http://appleid.apple.com and sign in. Click 'Edit' next to the address which forms the ID and enter the new address.
    Then go to iTunes and sign out if necessary, then sign in with the new ID address. (The account and actual ID remain the same, you've just changed the login.)
    If you have an iCloud account using the same ID, turn off Find My iPhone/iPad/Mac if it is enabled, and sign out before proceeding. Failure to do this will cause problems.

  • Requests to change the security question but have not yet found an email

    Requests to change the security question but have not yet found an email

    If you aren't receiving the email on your rescue email account (and you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

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