HT201303 I never set up any security questions for my Apple ID and I was asked on the app store to sign in and answer my security questions. I never made security questions in the first case. I can't purchase anything without them. What should I do?
I never set up any security questions for my apple ID and I was asked on the app store to sign in and answer my security questions, I never made any in the first place and it came up with questions that I didn't know. I've already been in support and tried to reset them, but I have to answer the security questions in order to change them. Is there any way to find out what they are?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?
You would get better response from the iTunes community forum.
Have a nice day! -
I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"
Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
the apps store icon on my iphone has dissapperared. how do i get it back on my iphone so i can buy and update apps on my phone?
The App Store icon can't be deleted. You either moved it - to another home screen page or inside a folder, or set a restriction so it doesn't show.
1. Settings > General > Restrictions > (Allow) Installing Apps > ON.
2. Search all Home Screen pages and inside folders
3. Settings > General > Reset > Reset Home Screen Layout. -
WHen I first installed iOS 6 the App Store crashes...and now having iOS 6 for 2 weeks now, all my apps are buggy and now are crashing! Safari and built in apps are becoming slow and crash. I hate how apple leaves iPod touch 4g and iPhone 4 in the dark and basically force us to upgrade to newer devices. Apple could of done better with the update and needs to resolve these issues.
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
The App store crashing is a known problem.
IOS 6 App store crash: Apple Support Communities -
Help please! I have been using Mountain Lion for a few weeks but Finder, System Prefferences and the App Store won't load and/or keep crashing even after reinstalling the OS. How do to fix it?
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.68f99You need to check to make sure you are actually connected to the network. Tap Settings > WiFi >and then tap the blue ">" next to the network name with checkmark. You should see a complete set of IP address but if the router didn't issue you an IP address properly, you will see your touch IP address start with 169.x. If this is the case, you are connected to the internal network but not to the web.
First thing to do (while you are on that screen) is tap "Forget Network". Then turn WiFi off. Turn it back on and, if needed, tap Other and re-enter your network information. If you continue to have problems, check with your IT department on Monday.
In the meantime, your laptop and iTunes can be used to purchase apps and music. Syncing them with your touch is a great way to get them installed while you are waiting for the answer on your WiFi problem. -
when i bought my mac I used an old app account that i do not remember it's password, so i had to open a new one but i can't updates my programs, so what should i do !
Better to use the original Apple ID used when you set up your Mac.
Help here > Apple ID: How to find your Apple ID -
HT204053 I am trying to use the app store on my iphone5 and it says my apple id had been disabled
I am trying to use the app store on my iphone5 and it says my apple id had been disabled
Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
4. Follow the onscreen instructions -
My iPhone 4S has a problem. The App Store is in Spanish and will not go back to English. Help someone!
I tried turning the computer off and then back on. The alerts don't show the notice to update as resolved. Hopefully this is not a problem or an indicator or another problem. Should I ignore or reload 10.10.1 from the app store to trigger a resolved check in a green circle?
Interesting that I had to buy server software after my free Yosemite download. I would have hoped that the two pieces of software would have gone together without any complication. It is not positive to end up buying a problem. Ah well, time to move on. -
The App store, FaceTime, iTunes, Safari and Camera are all missing from my iPad. Restrictions are not enabled and when they are those applications are grayed out. I have tried everything but restoring my iPad to its orginal condition. What do I do?
todaywillbegreat wrote:
''' I have tried everything but restoring my iPad to its orginal condition. What do I do?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?
HI again Andy,
The last message had some more stuff in between the "Hello" and "Regards" - I have no idea what happened to it. But nevermind...
I started up the Mini with the modem in one usb, and the speaker system in the other (M-Audio Sonica Theatre) - I have one of the Minis that have only 2 USB (and one FireWire) ports. The firewire has the external drive connected to it.
So far, as I"m typing this, I AM able to be online and use iTunes simultaneously. (both SaFari and iTunes respond slower than if I was using only one or the other, but they ARE actually working - in addition to having Adium running) - So I think what you suggested ( that is was something wonky was the USB hub) was a correct, yet assessment.
Would you have any reccommendations for USB hubs? The only thing that I have connected to the hub under normal circumstances that would be constantly "running" would be the RadioShark (even though the Radio soft isn't playing - the blue light on the RadioShark is always on) - and the speakers naturally. Everything else is of the occassional variety - iPod Sync Cable, Dual Layer External DVD Burner, and a "pass thu" to the USB ports on my Hard Drive Enclosure (which had been unplugged before the problem was noticed). The hub I current use is the
Kensington DomeHub USB 2.0 (7 ports) Weighted Hub 33118 http://www.amazon.com/Kensington-DomeHub-ports-Weighted-33118/dp/B0002FHENE/ref= sr16/002-4275642-8664817?ie=UTF8&s=electronics&qid=1187848108&sr=8-6
which (I thought) worked better than the "throwaway" ones I had used previously.
You think it is the hub or something connected to it that may be causing the problem?
Regardless, thank you for your time, and I hope to hear from you soon. -
Hi, when i bought my MB Air there were some updates available on the app store on iPhoto, garageband and iMovie and i wonder if these updates cost anything?
Application Updates from the update icon currently cost nothing. Anything on the App Store that costs money will have a button to buy in Blue with the price in the button.
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Any possible solutions on how to fix this issue?
Sometimes there are just server problems with the App Store. Only thing that I can offer is to wait a day or so and try again and, if still no luck, contact the App Store support folks - http://www.apple.com/support/mac/app-store/.
Good luck,
Clinton -
I just bought An iPod touch 4th generation yesterday, it was working fine I could
Download appl from the store from my iPod without a problem . Today however every time I try downloading something from my iPod touch
it. Doesn't download a message pops up saying " cannot connect to iTunes store" why? I am connected to the Internet and I can easily go on safari and google with. NO problem but everytime I go on the app store it gives me that message can you please help? My iPod isup to date and so is iTunes I so tried bar restarting my iPod and it worked for about 2 minutes the the message kept popping up Again please help me . Thank youIf you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar -
Can you no longer sign out of the App Store with one ID and then sign in with another?
i can no longer sign out of an Apple ID on the App Store and then sign in with another. I did this in order to share games with my sons. Is this no longer possible? When I try it now I get a message saying he will have to wait 90 days before he can use his ID again.
The page that I linked to, associating a device and the 90 days, has been around for a few years (at least 3), but from what some people have posted on here the association doesn't always kick in.
Are the apps that you might want to sync in the computer's iTunes library that you sync his iPad to, or have you got copies of them somewhere so that you can add them to it and then sync them instead of redownloading ? If they were bought on a different computer, and are still on that computer, then you should be able to copy them over to his iPad's computer - by default an iTunes library is stored under :
Mac OS X: /Users/username/Music
Windows XP: \Documents and Settings\username\My Documents\My Music\
Windows Vista: \Users\username\Music\iTunes
Windows 7 and Windows 8: \Users\username\My Music\iTunes
There should be a 'Mobile Applications' or similarly named directory under it - copy the apps to a flash drive, if not already done so then authorise your account on his iTunes (Store > Authorise This Computer menu option) and then add them via File > Add To Library menu option
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