HT201303 I replaced broken iPhone and cant download from itunes store because i dont remember security questions

I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

Similar Messages

  • I got a new iPhone and i can't make purhases because i forgot the security questions

    Please Help!

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT1527 Cannot download from itunes store because store thinks i don't have 10.6.1

    I get this error saying i cannot download the requested item because i don't have itunes 10.6.1. I do have - it is the 64 bit edition, windows home premium 64 is my OS. Appears store checks for 32 bit and ignores presence of 64 bit itunes.

    However, I can no longer access the iTunes store as the PC just sits there in limbo.
    In the course of your troubleshooting to date, have you worked through the following document?
    Apple software on Windows: May see performance issues and blank iTunes Store

  • Repeating problems (1) Many Missing Files; and (2) Downloading From iTunes

    I am having multiple issues with the iTunes store currently. I have spoken with an Apple Expert on August 14, 2010 (case number available if needed). Although he was very good at helping me to the best of his ability, he referred me to iTunes Store Customer Service, which I previously was in contact with.
    I have 2 types of repeating problems (1) Many Missing Files; and (2) Downloading From iTunes Store.
    _Problem One - (1) Downloading From iTunes Store_
    I have 1610 missing files from my iTunes folders. I created a list of missing items by following these steps:
    +If for any reason you find yourself with random missing tracks, (or are trying to recover from a dying hard drive like me), there is an easy way to isolate those missing tracks.+
    +1. Create a standard playlist called "Not Missing".+
    +2. Drag your entire library into that playlist. Missing tracks cannot+
    +be copied to a playlist.+
    +3. Create a smart playlist called where you select the following conditions in the options window for the new smart playlist:+
    +*dropdown menu* PLAYLIST+
    +*dropdown menu* IS NOT+
    +*dropdown menu* NOT MISSING.+
    +4. Rename the smart playlist "Missing"+
    +5. Right Click the "Missing" playlist+
    +6. Click the "Export..." option+
    +7. Select the Plain Text option and Desktop location+
    My missing playlistable items represent a better part of a decades worth of audiobook files, transfered files from my PC days, etc... i loved my - now missing - Doctor Who and Torchwood purchases from iTunes.
    I have already read the Trouble Shooting, checked Time Machine Backup, and been walked through replacing the preferences list. The missing file path from the "get info" options in iTunes points towards a non-existant file.
    _Problem Two (2) Downloading From iTunes Store_
    I have had problems downloading files from iTunes for months. I first noticed it with the TV Show "Avatar: The Last Airbender". Lately, when I download from the (non-music) part of the store, the majority of files are downloaded and then immediately not found. This has been prompting iTunes to repeat the download. Until I force quit itunes and *potentially cry*.
    There have been multiple iTunes store purchases of audio books recently. If I reported the missing file immediately, I can contact iTunes support to repost the file and that usually fixes the issue. But today, I went to go rewatch "Torchwood: Children of Earth" and noticed Problem One.
    _Hind Sight_
    If provided with a spreadsheet of my iTunes Store purchase history, I can write a vlookup( formula in excel to compare the list against my exported missing list so a shortlist of what is missing from just my iTunes Store purchase history can be created (hint: it's the majority of items from the list, others are years worth of files from my PC days). If we could do that, could iTunes make my missing purchases available?
    Then we can focus on purely, trying to figure out why they went missing in the first place - so we can prevent it again & possibly help others from running into the same.
    Plea
    I strongly suspect the two issues are related to a root cause ... in addition to my user error in file management of backups ... what is going on?

    iTunes Support (Eric) emailed me some instructions. I am posting, in hopes that this will help others.
    _Suggestions from iTunes Support_
    Troubleshooting 1. iTunes Store: Finding missing purchases and downloads http://support.apple.com/kb/TS1408
    Troubleshooting 2. Direct Assistance
    _Results based on Suggestions_
    Results on "Searching the harddrive" - did not resolve my concerns
    Results from "Direct Assistant" - i emailed the list of the missing files... status is pending
    Conclusion
    I'll follow up again later, if I have new news.

  • I cant download from app store with 3g on ios 8

    i cant download from app store with 3g on ios 8 I can download just with wifi, i don't have this problem on ios 7.1 please help me too fix it
    I need too download with 3g

    Hello, esienriqueiglesias.  
    Thank you for visiting Apple Support Communities. 
    I would need more information regarding what exact error, message or behavior that you are experiencing when attempting to download applications.  However, some applications are large in size and require a Wi-Fi connection to download.  I would recommend going through the troubleshooting steps in the attached article below.  
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time. 
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

  • HT1349 I have suddenly lost the whole of my iTunes library, with the exception of music that I have bought and downloaded from iTunes Store.  It was all there yesterday and I haven't altered anything, as far as I know!

    I have suddenly lost the whole of my iTunes library, with the exception of music that I have bought and downloaded from iTunes Store.  It was all there yesterday and I haven't altered anything, as far as I know!  I hope it's something quite simple?
    Apologies, but none of the communities listed seems to fit this question - so I'm taking pot luck!

    For music that you've purchased from Apple that are on your iPhone you should be able to copy to your computer's iTunes via File > Transfer Purchases. Also if you are in the US then you should be able to re-download past music purchases for free : http://support.apple.com/kb/HT2519
    For your own music that you've copied, then if you haven't got a backup on, for example, external drives or CDs/DVDs then you could see if any of the utilities mentioned in this old post still exist and work

  • How do i move music from iphone to pc - not all downloaded from itunes store?

    how do i move music from iphone to pc - not all downloaded from itunes store?

    iTunes includes an option to transfer content that was purchased from the iTunes Store from an iPod or iPhone, but this is for content that was purchased from the iTunes Store only.
    With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.
    This is one of the reasons why maintaining a backup of all your important data (including your iTunes library) stored on an external drive used for backup purposes only, or on other media such as CD or DVD is so important.

  • Entered apasscode and forgot what it is. and now it says iphone disabled connect to itunes.. and when i connect it to itunes it tells me please enter the passcode for your iphone and connect it to itunes.. I dont know what to do now..

    Entered apasscode and forgot what it is. and now it says iphone disabled connect to itunes.. and when i connect it to itunes it tells me please enter the passcode for your iphone and connect it to itunes.. I dont know what to do now..

    iOS: Forgot passcode or device disabled - Apple Support

  • How can I completely get my iPhone and iPad disconnected from iTunes Match? I don't usually have Cloud access and find iTunes Match to be very annoying.

    How can I completely get my iPhone and iPad disconnected from iTunes Match? I don't usually have Cloud access and find iTunes Match to be very annoying.

    Csoud1 is correct. But if you still want to keep your iTunes Match subscribed and did not want to sync with your iOS devices, do the following:
    On you iOS devices, just go to Setting > Music > disable iTunes Match

  • TS1398 iPhone unable to download from Apps Store

    iPhone unable to download from Apps Store using Verizon mobile hot spot or Barnes & Nobel Wi Fi, otherwise connections work fine

    App Store must have been overloaded on holiday weekend because it's working (downloading apps) no problem after 10:30 pm.  If I had known, I wouldn't have wasted several hours trying to figure it out.

  • When I use my iPhone and go into the iTunes  Store Search,  it clocks/gets-stuck in Loading.  Also if I select iTunes and App Store in Settings, nothing happens.  Any advice?  Thanks.

    When I use my iPhone and go into the iTunes Store Search, it clocks/gets-stuck in Loading.
    Also if I select iTunes and App Store in Settings, nothing happens.
    Any advice?
    Thanks.

    I guess no advice.  Thanks anyway.

  • Volume too low on download from itunes store how to fix

    My download from itunes store won't play on my ipad at a decent volume.  How do I fix it? 
    Actually, I suspect the download itself is too low and fuzzy.  How do I reload?

    If you are having a problem with a song you downloaded from iTunes, you can report it to an iTunes worker and they will redownload the song for you for free.  Go to the song you bought and find where it says "report a problem".  Click on that, and you can explain your problem to an iTunes worker.

  • I cant get into my accompt because i dont remember the answer at the securite question

    i cant get into my accompt because i dont remember the answer to the securite question what do i do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97545)

  • HT1491 Don't remember the answers to security questions to download from iTunes Store?

    Don't remember the answers to security questions to download from iTunes Store?

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74900)

  • I cant buy game in apple store because im forget the security question could you send link to reset for me?

    Dear sir
    I cant buy game in apple store because im forget the security question could you send link to reset for me?
    <Email Edited by Host>

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

Maybe you are looking for

  • Slow Phone 4s with ios8!! How to make it faster?

    Slow Phone 4s with ios8!! How to make it faster? After upgraded ios8.1.1, my iPhone 4s Facebook become very slow response and always hand. Whastapp having same problem! Very lagging with safari too! It is really regret to upgrade since many peoples s

  • Civilization IV + Powermac G4?

    Has anyone tried the full version of Civilization IV on a G4? I've got a Dual 1.42Ghz G4 with 1GB of ram and was wondering how it would run on this machine. I downloaded the demo and it ran just fine - except that the background was all black. After

  • Runtime error in SELECT statement

    While defining a structure for join in my program it has two fields both date of type erdat one from table vbak and other from custom table. If i use data element erdat to define two dates as date1 type erdat, date2 type erdat its giving a dump, but

  • SLD Technical system data in ABAP table?

    Hi All, Can some one guide me ABAP table name where I can see all the SLD Technical system entries? Or can read SLD Technical system entries via some BAPI/RFC. Regards

  • Why is the WiSM2 not recomended in the Sup slots?

    I have a situation where a customer doesn't have the required power units installed in theior 6500 for me to provision a WiSM2. They use a VSS paiur with a single Sup720 in each. They have no intention of adding a second Sup to each chassis. I need t