HT201303 I want to change my security questions but I can't remember the current ones.  How do I get past this to change them?

Whenever I try to purchase new apps on my Ipad, it asks me two security questions.  I don't remember them and don't even recall answering them in the first place.  I want to change them but can't get past not answering them.  How do I fix this?

The Three Best Alternatives for Security Questions and Rescue Mail
     1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2.  Call Apple Support in your country: Customer Service: Contact Apple support.
     3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • Apple is asking me to answer my security questions but I can't remember the answers. Also I would reset them but my rescue email is no longer in use and I cannot even remember what it was. Is there any way to fix this mess?

    So basically I need to confirm my identity but I  can't because I can't remember the answers to my security questions. I scheduled a meeting with Apple, to see if they can fix it. Nod I would just reset them from my rescue email, but I don't know what that email is and it's also no longer in use.
    Do you know of any way to fix this?

    You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 I want to change my security question but i can not remember answers

    I want to change my security questions but i can not remember answers so i want you to help me reset them.
    Thanks

    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

    I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107709)

  • Hi, need to verify my account with answers to my security questions, unfortunately I can't remember the answers... I am trying to spend money, do you still want my business?

    Hi, need to verify my account with answers to my security questions, unfortunately I can't remember the answers... I am trying to spend money, do you still want my business?

    colourmesilver wrote:
    ...I am trying to spend money, do you still want my business?
    This is a User to User Forum.
    It is also Your responsibility to remember Your security answers...
    That being said...
    Try this Discussion...
    https://discussions.apple.com/thread/4305745
    And/or see the More Like This section on the right.

  • HT1918 My iphone keeps saying in order to buy a song from itunes, I need to previde the answers to security questions but I don't remember the answers. I've clicked to change it but in order to change it, I need the answers. What do I do?

    My iphone keeps saying in order to buy a song from itunes, I need to previde the answer to security questions but I don't remember the answers and i've tried to change it but in order to do that, I need the answers.

    You canot easily change your country settings.  The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store.  You are also restricted to waiting 90 days between country changes.
    E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

  • HT201363 i have 2 security questions, but i can not remmeber the answers.what should i do to reset my security question?

    hi
    i have 2 security questions, but i can not remmeber the answers.what should i do to reset my security question?

    Hello Reza Mirnezami,
    It sounds like you want to reset your security questions. I found this article to help you do that:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • HT5699 I can't remember the answers to my Apple ID security questions. 1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    I can't remember the answers to my Apple ID security questions.
    1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    Hello there, Subhi.sa.
    Just wanted to second Niel's recommendation. Additionally this Knowledge Base article also provides some steps you can take yourself if you don't remember your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to us on the Apple Support Communities.
    Cheers,
    Pedro D.

  • I hav put £15 app credit on my ipod and want to down load some games but its asking me for a security ? But I can't remember the answer

    I have put £15 credit on my iPod and want to download sum games but it is asking me for a security question but I don't remember the answer

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

    My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

    Hi sarahmcmast3r,
    If you are having issues accessing an account and can't remember the security question answers, you may find the following article helpful:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Regards,
    - Brenden

  • I wanted to purchase on iTunes but because it's my first time purchasing in this device it's asking me 2 personal question which I can't remember the answer. So what to do in this case?

    I wanted to purchase on iTunes but because it's my first time purchasing in this device it's asking me 2 personal question which I can't remember the answer. So what to do in this case

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (93458)

  • TS2446 I know my apple ID password but apple will not let me make any purchase without my security Questions, which I can not remember the answers to which is crazy as I have already made purchase and have £10 on my account still to be redeemed!! Please h

    I know my apple ID password but apple will not let me make any purchase without my security Questions, which I can not remember the answers to which is crazy as I have already made purchase and have £10 on my account still to be redeemed!! Please help

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE131
    Call them up, and let them know you would like to be transferred to the Account Security Team.
    HT5312: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312

  • Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password

    Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password.

    Reset Security Questions
    http://support.apple.com/kb/HT5312
    If you can't solve problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • TS2446 How do I reset my security questions? I can't remember the answers to my old questions

    Okay so I made my apple I.d. Roughly 7 years ago and I just updated to the iPhone 5 and I can't make any new purchases and I just put a couple iTunes cards on this account. Now that I have money on this account when I make a purchase it asks me for my " security questions " that I can't remember due to spelling error possibly or just flat out can't remember. If someone could please help me
    <Email Edited by Host>

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT201363 How can you reset your security questions if you can't remember the answers?

    Hello! my question is how can you reset your security questions if you don't remember the answers?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106484)

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